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SkypeReviews 90

3.3

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Skype Reviews Summary

The overall reputation of the company is mixed, with users appreciating Skype's utility for staying connected through video and instant messaging, particularly in personal and business contexts. However, significant concerns arise regarding technical reliability, customer support, and billing practices. Many users report frustrations with software bugs, account access issues, and unresponsive customer service, which detracts from their experience. The sentiment indicates a growing dissatisfaction with the company's handling of problems and a perception of dishonesty in billing, leading some users to seek alternatives. Overall, while Skype remains a popular communication tool, its service quality and support require substantial improvement.

This summary is generated by AI, based on text from customer reviews

service
13
value
13
shipping
7
returns
7
quality
14

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Alabama
7 reviews
9 helpful votes
Follow Tyler H.
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I like doing 3 way calls with my friends.

We can just chill and talk while we do our homework at night ;)

Date of experience: May 15, 2011
New Mexico
1 review
1 helpful vote
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I totally love Skype and I have no problems with it. I enjoy the video calls and I would love to use Skype as my VoIP communications however, I will just use it for free before subscribing their services for now.

Date of experience: April 1, 2011
Mexico
1 review
3 helpful votes
Follow Murray S.
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Their forums are filled with complaints from users who can't use their CC to buy more time, with the lack of anyone to talk to, with the lack of anyone telling them what's wrong, with declines on the CC when Skype actually billed them. This all happened to me as well. They stink as a company when you have a problem that they cause. Stay away give your money to a Company that cares.

Date of experience: April 1, 2011
California
19 reviews
98 helpful votes
Follow Kasey P.
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Skype has the best video call conference quality. I've been using Skype for ages now and I'm really happy with what they have to offer.

Date of experience: August 24, 2010
Texas
17 reviews
59 helpful votes
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Arrggghhhhhh very frustrated with their service. The software can be buggy, latest update has come with multiple problems, cam and calls are dropped. The damn window keeps popping up every minute which is very annoying, gets in the way of whatever work you're doing.

I used to recommend skype, not anymore, won't use them again til they fix their buggy software.

Date of experience: December 19, 2009
Illinois
1 review
1 helpful vote
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I think I ahve no lcue who or what they are. Never been on the site before. Yet I am being billed multiple times a day? How did they get my information? Research online shows this is an on going problem with Skype.

Date of experience: October 28, 2009