SkipTheDishes

I went to go cancel my order before the restaurant had to confirm my order because it said I was waiting over an hour once I finally got connected with an agent they said it was already confirmed. Therefore they cannot cancel my order. It's not my fault or any consumers issue that they don't have enough staff to handle the chat volume anyone that uses the chat will notice that the key will be high, but will come down fast. However, that agent is handling multiple chat windows, therefore while you think you're timing he was short you end up spending a lot of time waiting for their response because they're handling multiple chats at one time

The app gave wrong location Customer service took way to long and was Extremely unhelpful.
Will NOT use this lack of service again. Removed from all devices. Not Recommended

I ordered from New York fries at west Edmonton Mall 11:36 am an hour after that it said it would be 10 min until I get my order. When I checked it again it went up to 68 minutes until I get my order and they didn't help at all. I work right across the street and unfortunately am not able to leave work that is why I order from therm. After this I am no longer going through them, they were are very unhelpful with everything. It is now 1:34 pm and I still do not see my order at all. I called the restaurant and they confirmed that they were not busy enough for it to take over 2 hours.

Change fees for a service that they don't even try to give. If you expect customer service from this unkind and incompetent company look elsewhere. I would not trust skip to take out the garbage! If I could give minus stars I would that's how bad this company is!

So far, everything I order on Skip is wrong. What is frustrating is that you can't get it fixed. No one will help you.

Skip deliver down town and does not notify when its arrived. They give refunds as skip credits when requested for it to be put back on the card. When they do skip credit watch your bank statements. Bought once, refunded by skip credit and not by purchase method, when I look at the statements I was charged 3 times over multiple days of them "trying to sort it out"...and given skip credit once (I.e. Paid three times for an equal value of skip credits...will not accept as they just keep scamming and making charges with out authorization. STOP SKIPPING ON DELIVERY SKIP, AND LEAVE MY CREDIT CARD ALONE WITHOUT AUTHORIZATION. 1 STAR TO SKIP THE DISHES 5 STAR IF THEY WERE HONEST AND CALLED SCAM THE DISHES

I ordered skip the other night and they canceled my order...the driver got a flat. They credited me back and so I reordered...changed nothing on my order. They sent me an email saying they were very busy but it was on the way. So I waited until the restraunt called me back and said no one has come to pick it up and they were closing. When I spoke to customer service they said I didn't have it for delivery. If that was the case why would I bother to order it in the first place? And why would they say they are busy? I don't drive and just had an operation and needed to take my medication with food that I never got...still paid for and waited over two hours for it not to come. Not happy with this company which is why I was hesitant to order to begin with.

The ' support' agents couldn't give less fk about your complaints or comments. They end the chat before they have even responded to you, their agents are pretty much useless and do not give one single fk. Done using this app, they take hourss ( happeneddd twice now) like it's just RIDICULOUS. Their costumer service is A*s

I ordered from them and it went to a different address. The people at that other address told him it was not theirs and the driver took it away. At the same time I contacted skip support and told them what happened so the driver could bring it to my address. They did not do that at all even though the driver had my food. They charged me 50% but I will cancel that on my credit card since I never received the food and the driver had time to bring it to me. Boycott this BS company.

Received an order that was completely inedible and way overpriced for what was included. After waiting over 45 minutes for a delivery from a restaurant literally 10 blocks away I received a $5 cup of luke warm broth and some sort of unidentifiable chow mein. Really? After getting in touch with a customer service Rep and explaining my dissatisfaction with the service, price and quality of food, I was insulted by being told that they would refund me 25% of the cost of the broth in skip credits. The total bill was over $50 and it was totally inedible and they offer a rufung of $1.25 in credits? When I told them that was unacceptable they offered another $5 in skip credits, which just added insult to injury! Skip the dishes doesn't care about their customers, only protecting their $#*!ty restaurants and crappy uncaring drivers. The joke really is on their customers!

Had the scariest encounter with a driver named Gursohan in Midland.After questioning why he brought a cookie instead of 3 drinks and a cookie.he just would yell call skip call skip...I did and they reimbursed me...no biggie UNTIL the driver came back to my house uninvited to argue with me and it escalated quickly...I was a single female dealing with an irate driver who was rude the first time he came and was uninvited the second time...Tim hortons stated he was in a hurry and left with only 1 bag...tried dealing with customer service who told me to hold on while they looked into it and then ended the chat and have not reached back out to me.I also had a previous order that took over 2 hours and they credited a whopping $5.00 on a $55 order...shameful

Someone from management must check. Ordered food, piece of cake missed. Refund completed right away. But why? Too often happened that item missed.

I ordered a lunch for my 8 employees, order was not delivered and it takes me 40 min to contact the Sd.
Never again!

They say free delivery. What they don't say is what you purchase, is sometimes as much as 40% higher then the food price from the restaurant. Same as booze. 4.99 delivery. What they dont tell you, is alcohol handling fee, Percentage of the booze. By the time your done, its more then a normal delivery. Like I said, nothing more then a rip off. If I want food, I will call the restaurant. If I want booze, Dial A Bottle. Thats it. Wake up people. Know what your paying

MY name is D.Jones and I am a full time construction worker who time is valuable and I'm here to take my time writing to express my deep disappointment with the level of customer service support I received with SkipTheDish, a third-party delivery service that I have been a loyal customer of for several years. Unfortunately, my most recent encounter has left me deeply dissatisfied and wanting to shed light on their subpar service.

To provide some context, I recently placed an order with one of their partner restaurants, valued at $31. However, upon its arrival, I was met with disappointment as the sub I received was soggy and unappetizing. Additionally, the delivery process itself was incredibly time-consuming, with two whole hours passing before my order finally reached my doorstep.

Naturally, I promptly reached out to SkipTheDish's customer service, eager to address these concerns. However, my interaction with their support team only compounded my disappointment. Upon reporting the issue, I observed their delivery driver hastily dropping off my food on my front porch, without extending any courtesy or opportunity for me to voice my concerns. This behavior left me feeling unheard and disregarded.

Following up with my complaint, the company's customer service representative offered me a mere 50% refund for their mistake. While attempting to compensate for their poor service, this offer fails to account for the time I wasted waiting for my order and the overall inconvenience caused. I firmly stand by the belief that a full refund of the amount I paid is both reasonable and fair, considering the extent of their shortcomings.

To further emphasize the severity of this ordeal, I have attached a screenshot of the timestamps on my order. It clearly showcases the moment I placed my order at 4:05 PM, and the dishearteningly delayed arrival at 6:04 PM. This tangible evidence serves as a testament to the disregard for prompt and efficient service that SkipTheDish has demonstrated.

In light of my experience, I call upon SkipTheDish to reconsider their initial offer and grant me the full refund I rightfully deserve. Loyalty should be reciprocated with superior customer service, and unfortunately, they have failed to meet that expectation. I find it essential to inform fellow customers about the disappointing service standards set by this third-party delivery company.

By sharing this review, I hope to raise awareness among potential customers who deserve to make informed decisions. Let us hold SkipTheDish accountable for their poor service, ensuring that they not only acknowledge their mistakes but take meaningful steps to improve their overall delivery experience.

Thank you for taking the time to read about my encounter. Together, we can encourage companies like SkipTheDish to provide the exceptional customer service they should strive for.

Sincerely,
D.Jones

I put in an order to a place that is very close to me, just across the highway from me. I waited an hour, no food. I messaged them asking what was going on snd they said my delivery driver was 10-12 minutes away. So I waited some more, another hour goes by, still no food and the app still says they're on their way with my food. I message them again, they tell me again, the driver is 10-12 minutes away. By that time I told them to cancel my food order and give me my refund. They were unable to give me back my refund and I still have no food. Their excuse for no refund was because the food had already been picked up. I placed my order at 1230pm, it is now almost 330pm and I still have no refund and no food.

My debit card worked once and then an hour later they wouldnt accept it. That meant I couldn't order. Very annoying! They blamed it on my bank. They have delivered to the wrong address several times. Overall they are okay.

I ordered a McDonald's breakfast and got the wrong order. And something was added to Coke (there are no such flavors in Mac Donalds), the courier added something and support refused to help. The money was not returned either for food or for moral damage! Terrible service! Awful! The courier is a disgusting person! And the service is terrible!

I just got charged $3.45 for "service charge"! They charge you MORE THAN RESTAURANT PRICES, you pay for delivery AND a Service Charge?
Unfortunately the only control I have is in tipping the drivers.which I now do WAAAYYY less as a result of all the extra I'm paying for