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From the business
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
SmartCustomer Reviews Summary
The company has garnered a mixed reputation, with many customers praising its platform for providing reliable information and fostering consumer protection against scams. Users appreciate the user-friendly interface and the speed of review posting, which enhances their shopping confidence. However, significant concerns arise regarding usability issues, including login difficulties and the inability to edit or delete reviews. Additionally, suspicions about fake reviews and inadequate support responses have been noted, leading to frustration among users. Overall, while the company serves as a valuable resource, improvements in customer service and platform functionality are essential for enhancing user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Write a bad review, and it gets published instantly. A positive review? Maybe not, pay some money, "manage" and boost your positive reviews.
National delivers great customer service and we can count on a clean, well maintained car when we rent from National.
Thank you so much for your kind words and support! It's truly rewarding to know our efforts are making a positive difference. We're here whenever you need us and committed to maintaining your trust every step of the way.
You make it very hard to unsubscribe. I do not want any more communications from Sitejabber. Please Help!
Hey Tim. We’re sorry for the frustration this caused. Every Sitejabber email includes an unsubscribe link at the bottom, which allows you to opt out of future communications at any time. If you are still unable to find it, please reach out to us at [email protected]. Our support team is always happy to help.
For the first time in a loooong time I wrote a comment and specifically on this platform (which took time), because the guys from the site BUFFEDHAB.com did a great job and my comment was immediately sent as not useful, it's strange how you work.! I am adding a comment after I left a review - of course I was considered unhelpful with a negative one, since it concerns this platform - a clown show and a circus. I will not come here again, better use trustpilot
Thank you for taking the time to share your experience with us, Viktar. Reviews can take up to 48 hours to be scored for quality, which is why yours may have initially appeared in the “not recommended” section. We’re happy to confirm that it has since been processed and is now visible. We appreciate your patience and hope this clears up any confusion
I feel this platform is either inept to perform or hold any accountability for itself. If reviews well within the guidelines take over a month, or longer, for approval, concerns me. At best that is a poor business model. I wrote a review, after noticing one of my favorite writing communities being listed as a two-star reviewed community platform. Having been an author and member of that community since 2004, I do not agree with the assessment, and wished to add my review to the mix from someone who has been there since the community's infancy. That review has yet to be processed. There has been no communication with me in regards to the status of that review. Poor communication from a reviewing platform such as this, makes the experience, legitimacy, and overall function of sitejabber.com not only obsolete, but impractical. There is far better platforms with more transparency and useability out there. It makes one wonder if they are practicing in bias and/or censorship practices.
Hello, we apologize for the inconvenience this has caused you. Reviews are generally posted within 48 hours; however, some may be flagged for further review, which can take up to 10 days. Could you please send us more details at [email protected]? We look forward to resolving the issue for you.
This is a great website for telling people about your experience with these websites. It doesn't require you to give your personal info, and this is how I write about the terrible learning compainies that my school uses. This was a great idea, executed greatly. This a a great website. Infact, if you're reading this, you're on it right now. Thanks sitejabber.
We've got your back, Everest!
I use them all the time to investigate products and companies. The site is very informative and is an excellent tool. I do wish there was a star system of zero which some companies deserve,
We're glad you find Sitejabber useful, Tom. We appreciate your suggestion about a zero-star rating system—it's something we will consider for future updates!
What's with all these 5 star reviews from mysterious sources that only post once?
This stinks of "Stacking the Deck".
Something not balanced on the platform.
Hey, Bob. Thank you for reaching out to us.
Most users on Sitejabber typically join to review a single business. We place a high value on the authenticity of reviews, which is why we require user registration. This step ensures that the reviews on sitejabber.com are submitted by real individuals like yourself, rather than automated bots.
Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake.
If you have additional concerns, please reach out to [email protected]. We’re happy to help.
The team behind Sitejbber is also incredibly responsive and committed to continuous improvement. They're always listening to feedback and making changes to enhance the user experience.
We've got your back, Kevin!
I use sitejabber all the time before buying something from a company I've never had an experience with before.
Thanks for sharing your experience with us, Teresa - we really appreciate your feedback!
Very impressive and accurate to assist to their customers, I really appreciate and give their team a huge effort and good work keeping
Thanks Maila!
Sitejabber is a game-changer for online shopping. Its reassuring ratings instill confidence, especially when navigating unfamiliar websites. With its AI-driven platform, millions of buyers like myself connect seamlessly with businesses and their offerings. Sitejabber's reliability and user-friendly interface make it a true blessing in today's digital landscape. I'm grateful for its commitment to integrity and wish more platforms followed suit.
Thank for leaving us a review, Glenn! We've got your back. 🙂
They offer the platforms that I like to play! Friendly customer service! They are quick to respond! Follow them on Instagram
Thank you for leaving us a review, Noelle!
Whenever I have a problem. Management always take care of it. Thank you for being attentive to ant situation that's occurs
We've got your back, Elizabeth!
I had no trouble writing a review for Blinds.com. However circumstances have changed and I need to either edit or remove this review. Not only am I unable to locate the review, Sitejabber will not allow me to login, ask a question, zip. So yea, FRUSTRATED!
Thank you for bringing this matter to our attention. We apologize for any inconvenience it may have caused.
You can update your review by logging into your Sitejabber account at sitejabber.com/login and then using the links located by clicking the 3 dots next to the review on your profile page. You can navigate to your profile by using the dropdown menu at the top of the page (three lines on the upper left of our mobile site, or the arrow next to your name in the upper right of our desktop site) and clicking "View Profile."
If you would like to completely replace the original review or fix errors, please use the "Edit Review" option. If you'd like to simply add new information and keep the original review intact, please use the "Submit Update" option.
We have also noticed that you have been using two email accounts on our platform. Could you please let us know which email you would like to use as your primary account? This will allow us to merge the two profiles for you.
If you have any further concerns, please let us know at [email protected].
A highly reliable reviews platform that businesses are not fond of. Unlike other review platforms, this platform does not delete legitimate reviews, ensuring that the feedback from customers is accurately portrayed.
Finally, we have a review platform that is genuinely neutral, independent, and worthy of our trust.
Thank you for leaving us a review, Mouloud! We appreciate it.
Отличный сайт, сделан на совесть, красивое оформление! В нежных синих тонах, если полезно для всех.
Thank you for leaving us a review! :)
The issue was resolved to my satisfaction. The man was very nice. He helped me a lot. One hundred characters? Really!
Thank you for leaving a review Guy!
This website is probobly one of the best out there, As this website tells you if a website is bad or good by its reviews but I only have one issue, the deisign looks to basic (I recomend canging the top bar to any color other than blue or any shade of black and white.)
Hi Michael, thank you for sharing your experience with Sitejabber. We greatly appreciate your feedback and suggestion.
I am really thankful that Sitejabber is available for the public to make honest reviews and to view opinions. I really wish I had used this site before dealing with a lot of companies. I have awful experiences with various
Companies, and then I go on Sitejabber to research and people have posted similar experiences. I just wish I had researched Sitejabber first before dealing with these companies. Sitejabber is really a useful site. Thank you for letting us use our freedom of speech amendment.
Thank you for sharing your experience with Sitejabber, Connie. We greatly appreciate your feedback. We are delighted to hear that you have found our site to be helpful!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
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Hi Marketing,
We want to clear up a few misconceptions here.
Businesses can use our free plan to send up to 100 review requests per month at no cost, and many businesses collect reviews without ever paying us. There is no requirement to upgrade.
Reviews are published based on compliance with our content and collection standards, not whether a business pays. Negative reviews that meet our guidelines are published, just like positive ones. Positive reviews may be delayed or removed only when there are signals that our terms were not followed.
To collect reviews on Sitejabber, all businesses must follow the same rules, free or paid. That means no review gating, no selectively inviting only customers you expect to leave positive feedback, no incentives, and using a verified collection method. These verified methods are also available for free.
Our goal is to ensure reviews on the platform are authentic, unbiased, and trustworthy for consumers.