SimplexReviews 12

They never delivered bitcoin to my destination wallet and allowed fraudulent purchases on my account. For quite some time, I used this company with no issue, then after they merged with H Finance, beginning in May 2025 they failed to deliver 4 bitcoin purchases to my wallet, each time telling me there is a delay, that the responsibility is not theirs, that all purchases are final. When I reached out to my bank for assistance, the merchant lied and stated that I never reached out to them directly to report bitcoin not delivered (I have the email communications). The company reported that I had "signed" a document agreeing to their terms and conditions before each purchase, this is a flat-out lie! It was an online purchase and there were no boxes to check or sign agreeing to anything. I also notified the company that apparently my account had been compromised as I could no longer even log in and yet they had the nerve to continue to submit multiple additional transactions on my card that I never initiated, approved of, or received. I had to have my bank ban / block the company from attempting to process any more charges on my debit card. The company is located in Lithuania, so as a US citizen, I have no legal recourse. If you are located in a country other than Lithuania, BEWARE, you will have no recourse or help when they rip you off.

A perfect site for laundering money stolen online by hackers from all over the world, from thousands and thousands of people through phishing pages and various online theft methods.
No matter how much evidence you give them, for them the main objective remains online money laundering.
BE CAREFUL with which company you work, you might find a stolen transaction in your homebanking with the signature "Beneficiary: Simplex * Simplex.com iFr"

It was really great working with simplex suddenly my account was locked with my EUR, due to verification, all thanks to " gur ude. Li ve" Law firm who came to my rescue and get all my coins recovered

I was so sad thinking I have lost everything due mismanagement of coinbase application, I've tried my best to contact the support but no way, I felt so stupid, I felt I've been played my €800 just vanished from my wallet, i am grateful to "
" g u ru de. Li ve " for coming to my aid helping get my money back, thank you

Basically I have opened my account with Simplex just for emergency use. Well emergency just happen to me and I had to sell some of my crypto to buy my child medicine ASAP. Before I sold it I was told that as soon as system will detect transaction the money will be credited to my account and I will be able to use my Simplex card for purchase. So I have sold my crypto for 465 Euro. And that will be it... money has not been credited to my account. When I reach tech support all I can hear is that they do not have specific time to when this will be looked at... It's been way over 24h since I'm waiting for my funds to arrive not mentioning that I had to borrow money to buy my child medicine because of them. I don't know what game they are playing but this is definitely last time I've ever used them. I just want my money back and that it closing this stupid account.

They double charged my card on a crypto purchase and caused overdrafts and fees. I sent them a message as soon as it went through and 7 hours have passed. NOTHING... These guys for real are horrible. I'm in process of chargeback with bank for fraud.

Signed up with this broker after it was advertised as ultra high relief, there is nothing high relief about it. Don't believe a thing these people say. There's plenty of dealers out there that don't misrepresent what they sell. Avoid them and use someone else, thanks to BROADØAK-CÅPITAL. COM, they came to my rescue and got it all back for me.

It has now been 6 hours and they keep giving me bs answers on where my bitcoin is. I've reach out via chat and it's like they copy and paste from a script instead of giving people an answer to the issue. When I check my transaction it said 1-4 hours it has been way past that. Never again and count your days doing business like this.

I purchased bitcoin using my Coinomi wallet. They use Simplex for purchases. For £50 I received £38 in bitcoin. Complete Ripoff. For £50 I received £48 on crypto.com. Big difference. In short, don't use Simplex for any cryptocurrency transactions.

It worked fine until it didn't. Simplex just duplicated my purchase on Bitrue. I will no longer be using this method to make any purchases. Luckily the amount wasn't too large. Or there would have been he** to pay and will just be leaving reviews so that people are aware that this COULD happen with this company. I will also be sending a complaint to the FTC about this. Their response was "you approved the payments". Nope I didn't. I will make sure people are aware of this disaster waiting to happen. It's INSANE some of the things these companies are able to get away with. We're just a small one person income to them so they don't care. Something happened. They had a glitch or SOMETHING. But they don't want to face up. To even support this, my payment was sent under the SAME transaction (same time same date same number). How is this even legal to do. They don't want to admit it. What threw me off is their VERY NON CHALLANT you approved the payments answers with NO EFFORT to look into the issue. These companies get away with SO much and we are helpless in this. As long as they have your money they don't care. They're OUT. No effort at all.