SimonMedReviews 61

I went there to get a basic chest x-ray for a volunteer visa that I'm applying for. The person behind the counter, who would have been helping me was named George. He was incredibly rude. When he finished assisting the person that was at the counter, and they walked away. He started working on his computer. He never greeted me. He never acknowledged me he never looked up. This went on for over five minutes of me, standing there with not so much is a greeting or even telling me that he would be with me in a moment. When I finally walked up to the counter where he was at. He looked at me rudely and asked me if I had some type of issue or problem. Long story short, he was incredibly rude, and even though I stood at the counter, with my hands crossed on my purse he accused me of intimidating him when I walked up to the counter. When I asked for his supervisors name for the manager name, he said he was the manager, and didn't offer to give me information for anyone else. I could talk to above him. He claimed that he would take my information and pass it to his supervisor, but that he didn't have any contact information for his supervisor. He didn't offer to give me the information for the corporate office either. I would not recommend this location. The gentleman behind the counter George was incredibly rude, condescending patronizing. The most bizarre part of all was after this encounter he claimed that somehow he was a victim that I had done something to intimidate him because I walked up to the counter and asked him to acknowledge me as a customer. Somehow by me doing this, according to him, he was victimized. He also claimed that the very active me just standing at the counter was intimidating him and I was also entering into his personal workspace. That's actually a direct quote from him my standing at the counter is entering into his personal workspace. Like I said, it was the most bizarre experience I've ever had. I do not recommend Simon med men imaging to anyone find someone else go to their competitors.

I am a cash pay patient and they knew at both appointments. I had a mammogram and ultrasound done on both breasts in February 2022. I was charged 95$ (s/a) in office, and was told to follow up in six months. I did so in September 2022, per SimonMed I was only needing the ultrasound on both breasts. In office I was charged 172.56$(s/a). When I called the automated voice states the accounts remaining balance was 709.44$(s/a), I was shocked. How is it costing me eight times what it costed me six months ago? I then spoke with a representative, she was not able to tell me why it was costing so much when i only had the ultrasound with no mammogram. However she was able to give me a cash pay discount of 70% off, making the bill 212$(s/a). The full total now being 385$. Had I been made aware at the time that it would cost that much, I would of never of scheduled the testing. I am on a fixed income and am only able to pay 10$ a month and have been since November 2022. They just sent a letter stating that the 10$(s/a) a month is not enough. I will never have any testing done with SimonMed ever again, very disappointed. I wouldn't even leave a star but in order to post I had to.

I called at the *******8555 and I got and appointment for a diagnostic mammogram on Monday 30 at 8:00. When I arrived at the Chandler office, the front desk assistant told me my appointment was cancel because they do not do that type of mammogram until 8:30am and they did not have space to schedule me. I was angry, but I called back and asked for new appointment, the person give a new appointment at 9:00am at Mesa office. Again when I arrived there before 8:30am, they told me that it was cancel again! This time because it suppose to be an ultrasound and of course they have no appointments even though I scheduled the appointment 15 days before. I called again, and the person who help me gave a new appointment on Thrusday16 at 8:30am in the office at Phoenix. 2 hours later, I received a text message which that appointment was cancel,so called back again. When I called, they tell me that I need a mammogram and ultrasound! Both? So, I need 2 appointment same day, so they need to be there at 8:30 and 3:30. Will I have the test on Thursday? I am not sure yet because the company have a problem of coordination. That is A MANAGEMENT problem not employee problem. After a month a could not get the test

I had been waiting for an MRI for a month; I went the day it had been schedule on December 23th. Only to find out I had to reschedule because they had not received the clearance from the cardiologist. I went to the cardiologist, they told me they had sent it December 8th. They gave me a copy, I took it to Siminmed and the receptionist said: "oh I'm sorry, it's not in your file". I called numerous time to reschedule, after one hour and forty three minutes on hold I was told that the only person who can reschedule me is Mercedes, nothing from her yet. I told them I'm in a lot of pain, I hurt my hip in Paris over two months ago and I need to know what my problem is. I cannot believe how disgustingly unprofessional these people are. Shame on them!

Simon Med has been great in posting imaging results on the clinic portal. Special mention to Cameron David, our Rep for Premed care clinic. He is excellent, goes the extra mile to help us out with getting patient schedule done including with assisting patients regarding issues with health insurance.He is available anytime day or night. He answers our calls to him in a timely manner. Simon Med is very lucky to have Cameron working for them. Thank you Cameron!
V. Faires FNP-C

I went to the office in ocoee Simon Meds I meet a beautiful lady name Daniela Rodriguez she is a very pleasant lady she checked me in with no problems shared some Encouraging words as soon as I Sat down not even 5 minuets my name was called Wow I was shock I tell no long wait I was in and out of this place and Daniela Rodriguez lights up this place I pray that GOD will Bless all the staff JESUS supply for all of there needs According to his Riches and Glory AmenThankyou

I visit Simon Meds Sept. 2022 West Colonial Dr. Orlando, FL to take a MRI. DONOT go THERE. There MRI MACHINE is OUT DATED
The Machine is VERY LOUD They will give you these Little EAR PLUGS That DOES NOT HELP LOWER the Noise! When I left my HEARING was Distraught. Their Tech told me that the MRI Machine DOESNOT come any WIDER to put HeadPhone on. He's a LIAR OCOEE Images and NCI Images have a MRI Machine. The Tech gives you HeadPhones with Music if you Perfer which TONE DOWN the Noise. ALSO Their CALL CENTER DOES NOT Communicate with Simon Meds. They will give you a date and Time on the Phone but they Do Not forward the TIME to Simon.
JUST GO SOMEWHERE ELSE, Please.

I have been visiting to different area Simon med and always had a great experience but this Laveen village Arizona mammogram technician name Marilyn was so rude. I came over there a little late she grabbed the paper work from my hand and start scolding as if I am her student, after that if I asked any question she keeps stoping showing her hand to stop and says Do not interrupt or just ignoring. I almost start crying and told her about her behavior is not appropriate if she wants I can take another appointment but she did not answer. After I had ultra sound lady name Sonia was so nice. Do not go for mammogram there because if you are already sad for your health you will be tormented.

I've gone to SimonMed for my mammogram & had several of my appointments were canceled at the last minute because no technician showed up for work. One time tried to book an appointment & was told the procedure would cost me several hundreds of dollars. But I told the rep no, it should cost me $0. Another time I tried to book another appointment and I got the run-around. I was given several different numbers on numerous different calls. All the numbers didn't have any response. This company is a total waste of time.

Called after a month of test to get results and was informed I needed to travel to their office to receive results. Last several years I received results in about two weeks. They are getting worse.

While the service in the San Francisco Office was very good, the billing practices of this company are unethical and possibly illegal. You need to review EVERY single detail - and if you have a mistake on your bill, it will take months to resolve. The people that answer the phone "attempt" to be helpful, but nothing is resolved in real time... you have to call back in 7 to 10 days. When you do, the issue still isn't resolved. I have now made 8 calls to resolve a $200 billing issue... and the issue is still not resolved. Each call lasts anywhere between 15 minutes and 1 hour each time. I am at the point now where I don't care about the money and just really annoyed with how they operate. Before doing business with them check YELP in your local area or the Better Business Bureau. The number of complaints about this company are through the roof. Would seem like the CEO and Executive Team are not paying attention to the billing department at all... which is too bad, as the actual service for the procedure was quite good.

Steve, Jessica, and, Tori, were all really really good. Good job all three of you guys. Keep up the good work. I had 3 tests done today back to back today I had a really really good experience. I give all 3 people a 5 stars rating. The imaging Center is a five star rating as well. Dimple Babani

Initial scheduling and insurance processing was quick and easy. The staff was very communcative and responsive on the phone.
HOWEVER, a day before my scheduled appointment, I received a call that the service was going to be over a hundred dollars more than originally quoted. I decided to still proceed. The following day when I arrived the staff were cold and strictly business... fill out paperwork, provide insurance card and license, etc. Once paperwork was processed I was called up to pay. The amount the staff member said was now over $250 more than originally quoted!?! We worked out the amount due for the service and confirmed no more was needed. MRI tech treated me like the machines... robotic and mechanical. After the MRI I inquired about the results. They were irritated that I wanted a copy rather (at this point I didn't trust them to actually send results to my doctor). Sure enough, after a week waiting for my doctor to contact me about the results I found our SimonMed did NOT send the results as they said they would.
AFTER all of this, I received a bill for additional payment due. I've gone back and forth with a few customer service representatives questioning the additional payment needed after I was told the day of my MRI the total cost was complete... the representative pointed out wording on my receipt that once insurance is complete, the cost may vary.
From previous experiences with insurance, I understand cost of services change from quoted amount to actual amount due. I felt mislead and tricked by SimonMed. I was not treated as a human after the initial scheduling/information gathering phone call.
I write this review to suggest others do not select SimonMed for your needed service, review all information, and have everything documented prior to attending any appointment.
Thank you for taking the time to read this review and hopefully my experience will provide information to help you select an imaging clinic best suited for you!

No tech available for procedure when I arrived at appointment. Special instructions not emailed, texted or on web site... One procedure not showing up on web site portal that required special procedures. Being sent to offices that don't do the exam scheduled. Charged $500 for exam, later run through insurance and I owed $10. Simon med did not want to return money. Took Better Business Bureau help to get money back.

Waited over two hours from my appointment time. Second time I tried them. Nice enough employees but very poor scheduling. Avoid this place if you can. Go elsewhere.

Today was the longest check in process ever at the Dobson Road location. I waited over 20 minutes to get checked in. There was one person working on 3 desks for checking in clients. The other 2 were manned but it was over 10 minutes before one of them opened for a customer. The person at the desk was calling a doctor's office about their appointment and none of the other personnel at their desks asked to help. The woman in front of me was checking in after her appointment time. Once I was checked in and waiting for my appointment, the line to check in got even longer and there was one poor man with a walker who could barely stand. If these people want to have this type of business they need to consider their cliental and provide some reasonable service. This office has always been bad in it's organization and checking in of clients. Their was one employee who kept walking back and forth behind the desks and would sometimes have her mask off.

Cash buyers w/o ins. BEWARE. They do NOT tell you their prices are estimates and will price gouge. They billed at insurance rates, billed an insurance company I told them I wasn't insured with, then sent me the bill when the insurance company didn't pay. If you are a cash pay health services consumer, do not choose to go here. I will be filing with the BBB as when I called customer service they just offered payment arrangements. You get no stars when you lie to the consumer.

If you don't want your good credit to be put at risk AVOID Simon Med! I just got a notice from a collection agency for a bill I had never received. I called Simon Med and dicovered they had sent 4 bills to a Phoenix address I left over15 years ago! As papers asking for an address as well as other information have to be filled in each visit there was NO excuse for this. And as the imaging took place in Prescott where I now live, common sense alone should have made it obvious my address was no longer 90 miles away. There is no way I will ever go back to Simon Med and their utterly incompetant billing department. If you value your credit and good name AVOID!