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Sim-unlock.net

2.2

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Sim-unlock.net Reviews Summary

Sim-unlock.net has a rating of 2.2 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sim-unlock.net most frequently mention and customer service. Sim-unlock.net ranks 186th among Mobile Phones sites.

service
36
value
34
shipping
26
returns
24
quality
30

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Sweden
1 review
9 helpful votes
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I waited for 10 business days. Nothing happened! I wrote a dozen letters, they didn't reply! Outrageous!

Date of experience: January 17, 2020
GB
11 reviews
71 helpful votes
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Poor Customer Service
November 24, 2019

I bought a code from this business for unlocking a mobile phone. Unfortunately, it was for the wrong model, and the right model was unfortunately not listed on this site. I didn't use the codes, but that wasn't the issue.

The issue was that I preferred a refund and emailed the seller. I wasn't even demanding for the refund. All I did was explain I bought the codes for the wrong model and simply asked if it was possible for me to get a refund.

I only got one response which was completely oblivious to the whole situation with the seller literally asking me what the issue was, and that was it. No more messages from them. I was going to make a PayPal dispute, but since I didn't pay much for the codes, I decided to abandon that course of action.

I don't know if this business is unorganised or the seller not trained in English or just plain rude and/or lazy to follow issues through, but they really need to fix their customer service.

Date of experience: November 22, 2019