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Silkletter

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Silkletter Reviews Summary

Silkletter has a rating of 3.8 stars from 735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Silkletter most frequently mention customer service, water bottles and final product. Silkletter ranks 4th among Promotional Products sites.

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Chris C.
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Overall transaction was extremely nice
November 21, 2015

Overall transaction was extremely nice. Only issue is small area on the design was rubbed off. Not sure if it occurred prior to delivery or during delivery.

Date of experience: November 20, 2015
Robert M.
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The website doesn't always view correctly in Google Chrome. The bags we received did not have the finish shown on the picture and were somewhat low quality. Customer service contacted us because our logo would not print at the size needed. We submitted a vector image, but the ink would run together on our tagline, so we had to alter our logo.

Date of experience: November 19, 2015
Dori L.
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Appreciated the effort to make sure my product was asthetically better.

Date of experience: November 18, 2015
Karli W.
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Support specialist was incredibly helpful, and knowledgable. We're looking forward to receiving our order!

Date of experience: November 18, 2015
Lori B.
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Thank you
October 29, 2015

Thank you.

Date of experience: October 29, 2015
Kendall O.
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Mailer
October 28, 2015

Mailer

Date of experience: October 28, 2015
Kathy J.
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Very easy and quick excellent service
October 26, 2015

Very easy and quick excellent service

Date of experience: October 26, 2015
Joy S.
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The product is great
October 26, 2015

The product is great

Date of experience: October 26, 2015
Nancy M.
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I have problems with accepting coupons
October 16, 2015

I have problems with accepting coupons.

Date of experience: October 16, 2015
Jason Y.
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The website was not functioning properly and was not registering when options had been selected. I had to go through the Proof Request in order to actually submit the order.

Date of experience: October 14, 2015
Jennifer K.
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Good experience
October 12, 2015

Good experience

Date of experience: October 12, 2015
Melanie Z.
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The customer service was very responsive
October 12, 2015

The customer service was very responsive. I would definitely would use Silk Letter's products again when the need arises.

Date of experience: October 12, 2015
Cath W.
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Interesting I just got a notice for shipment that I received last month.

Date of experience: October 6, 2015
J H.
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Great product and quick turnaround!
October 6, 2015

Great product and quick turnaround!

Date of experience: October 6, 2015
Robert C.
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Great products and prices but it's like jumping through hoops placing an order. Order interface is rather buggy.

Date of experience: October 5, 2015
William X.
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Easy to order, quick approval and shipment
October 1, 2015

Easy to order, quick approval and shipment. Easy to work with!

Date of experience: September 30, 2015
Ann M.
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A bit confusing on the minimums, but Eli got it worked out!

Date of experience: September 30, 2015
Michael D.
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Great and fast service so far from Lina and Keena!
September 29, 2015

Great and fast service so far from Lina and Keena!

Date of experience: September 29, 2015
Ellie R.
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It took a lot of back and forth to get the logo correct and they were very patient and responded quickly until we got it right. I really appreciate it.

Date of experience: September 28, 2015
RICHARD D.
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Fast friendly service at a very reasonable price
September 26, 2015

Fast friendly service at a very reasonable price.

Date of experience: September 26, 2015