SignpostReviews 269

Eagle American Realty Group joined Signpost almost a year ago. In that time, Mia has done exactly what we wanted! She captures contacts effortlessly and follows up with them automatically. Blast emails or texts for our new listings, open houses or prior clients are amazingly simple to create and look fantastic. The things that can be done on the signpost platform are cutting edge.
Signpost is not just a CRM, it is a creative assistant. Highly recommended!

The workers are amazing to deal with. Always friendly and knowledgeable. They have helped us drive a lot of new reviews and get our name out there. They have even helped us to get a few new customers as a result of their efforts. So what is the downside? Sometimes they send a bit too much to the customers, which can irritate them and they don't have a way to delete erroneous ratings. We have a guy pretending that he is us and his customers are flocking to Signpost and leaving derogatory remarks on our account! People we never heard of are leaving 1 star ratings! We finally had one guy come forward and explain that this man was claiming to be us. We called Signpost yet we cannot get the 8 or so bad reviews off of our account! No way to delete them! Signpost said, "Don't worry the public wont see them!" However, these bad ratings bring my overall score down. If they continue coming in I will go from a 5 star company to a 1 star! Not good at all. If they could just fix this issue they would get upgraded to a 5 star from me!

It's ironic that this company helps get positive reviews on Yelp and Google, and they do not show up on either site, b/c if they did, the negative reviews would kill them! I feel they have terrible business ethics.

I told the sales gal up front that I, a sort of dinosaur that has had my biz since before the Internet or cell phones, do not collect emails, and don't plan to. She went of to say they scoop them off the Internet, that they are linked to the cell phone they called you on! That that is how they build a list. That's just one of two silly things she told me.

Later I found out that isn't true, and I have to get them to opt-in, which I won't make my customers do. For my biz, it would almost be as odd as having a taco shop try to collect your email on the drive through, at least from my point of view.

And I didn't read the contract, which I signed, which has a 50% penalty. The sale's girl, of course, never mentioned a word about this penalty. Point is, I paid a lot of money, and got nothing. Think I'm happy?

Should I have read that contract? Of course. But why have a contract with a penalty like that? How does it benefit the customer? Why not vet people, and make sure the product will fit their business model? I just can't do business the way they do.

We are very pleased with how easy it has been to get the Google reviews we wanted. This is the reason we signed up with Signpost and it is working extremely well. Happy clients are posting high ratings and writing great reviews. I like the easy access to our dashboard to see If any clients have a complaint or are just feeling neutral about our services. We are able contact them directly before the issues escalate and they appreciate our timely response.
We did have a hiccup in the beginning that is probably unique to our situation and the difficulty anyone has, even Signpost, with dealing with the monolithic Google. We have three offices (we do not have storefronts) across two states and initially decided to consolidate into one location so all the reviews would come to what is really one company. In hindsight this was not the best decision due do how Google uses pinned locations and it took a while to resolve this issue as we waited to see how Google responded to this change. But to Signpost's credit, once we decided that we wanted to switch back to three unique sites, the transition was smooth and the reviews were successfully redirected to one of our alternate locations. And the reviews just keep coming in! Thank you Signpost. We are getting exactly what we wanted when we hired Signpost.

Ignore the bad comments, let me give you facts about signpost from my personal experience. I was contacted by these guys and I thought wow another high pressure company out to make a buck. Boy was I wrong, yes they are a bit high pressure and yes they are out to make money. But the excellent service and expertise on how to run and operate their product make up for it. They walked me through how to set up my account and how to use their direct marketing tools. Now I can get my business out to hundreds of people who may have never heard of us. A couple of clicks and my weekly specials or just marketing materials go out. It is professional and clear to understand, we have pave personally seen a 15% increase in just the first couple of months. Now we just opened a new location and plan on using Signpost for our marketing needs.
The staff is so professional and willing to always help, even though you may have a sales rep anyone on the phone can help.
C. J. Pups of Lowell, Ma.

Signpost has far exceeded our expecatations thus far! During the two months we've used them we've gained 45 five star reviews on Google, which we were able to selectively point reviews to, and north of a hundred (all 5 star) feedback submissions, which helps me know we're doing a great job. We also love the ability to create contact lists and campaigns for targeted marketing, service updates, and event notifications. They've provided an amazing tool that we've only dipped our toes into but have already seen amazing results with. The customer service has been phenomenal from start to finish. I highly recommend this company!

I moved from one state to another and was discouraged as I tried to re establish myself as a massage therapist. All of the clients I left behind were wonderful at referring their friends to me. In the new location no one knew me and I had no way to set myself apart from the hundreds of other massage therapists. Eileen contacted me, explained the service and how they gather reviews from past clients. Because of these reviews I now have a new presence on the Internet where I live and am gaining momentum and hope for the future. Thanks Eileen! Eileen is also very patient with the learning curve for the computer skills required to fully utilize the service. Great Customer service team as well.