Sierra Living ConceptsReviews 22

It took 21 weeks to get our conference table not the quoted 8-10. We ordered nothing special, it was a standard dining table straight off the website. We never saw "in process" work until we asked for pictures. As we began to question the delay in delivery, we got canned responses from India suggesting it was because of the high quality of their workmanship not poor organization, understaffed production, or materials issues that were more likely the real problem. Twice, 3 weeks apart, we were told the table would be shipped in their very next cargo container. It wasn't until we began asking for a refund that things began to actually move. It was shipped on an ocean freighter so the shipping alone took a month. Well, it finally arrived yesterday and while pretty (not gorgeous) it was not worth the wait. The stain is uneven on the edges (one side is significantly lighter than the other) and it's not sealed with a polyurethane coating. Maybe being more "natural" is cooler, but it's got to be susceptible to water rings etc so coasters will be mandatory. Overall, I wouldn't do it again. Wish I'd ordered the Wayfair table instead.

It is hard for me to write this negative review about Sierra Living Concepts because I really want to like them.

1) The good: They make beautiful stuff

2) The Bad: Once you pay them, all customer service goes to India, which is spotty.

3) The Ugly: I sat down in a chair the first 2 weeks and it cracked. THERE WERE NO METAL BRACKETS ON THE CHAIRS, IT WAS HELD TOGETHER BY GLUE.

Granted I am not a small guy, (225 lbs) but come on.

I complained and they offered to send me two chairs, I opted for 1 chair and a bench.

So, they sent us a replacement chair and bench
1) the chair still didn't have metal brackets/braces under it

2) the Bench came with no instructions on assembly and the bolts were too long, it is obvious that they didn't try to put it together before sending it to me.

When I complained again, they offered to refund $150, that was back in March, and they haven't sent it yet and they now ignore my emails.