On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Side Deal Reviews Summary
Side Deal has a rating of 4.1 stars from 40 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Side Deal most frequently mention and customer service. Side Deal ranks 10th among Daily Deals sites.
We monitor reviews for authenticity
I have bought multiple things from side deal. One of these did not work and I emailed customer service. In less than several hours they got back with me and refunded me the moneys, and did not require me to send it back. I am very impressed with their customer service.
Thanks, Belinda!
I seldom have issues with Side Deal (and other Mediocre Corp sites), but I always buy with the confidence that if something goes askew on the seller's end, they always make it right.
Thanks, JD!
Jackie in customer service did a great job when I notified her that I did not receive my item, even though the tracking said I did, and the Post Office also showed it being delivered. They handled my claim even though it was not their fault and I am 100% satisfied.
Thanks for the shout-out, Cindy!
Very helpful...I had a problem with a product I ordered, and they immediatly addressed the issue and sent a replacment. I LOVE dealing with these guys.
Thanks, Douglas.
We love dealing with you, too!
I order a $119.00 dollar item and got a Dam candle insted. I got screwed for my sons Christmas Present thanks alot Sidedeal
Hello David,
I see we sent out a replacement for this order on 12/12/22. Please let us know if you have any further issues.
I have ordered 4 times from SideDeal. Two of the orders were canceled. The other two items I never received. The tracking information shows that USPS never received the package to send out. SideDeal refuses to refund or replace saying the items are too long out of the warranty period. How can they fall in a warranty period when the items were never sent to begin with?
Hello Wendi,
The order you reported missing today shows it was delivered over a year ago. As USPS recycles tracking numbers about every 90 days or so, the tracking link provided would now be expired.
I hope this clears things up.
Because the items you received did not work and you have to pay the shipping to get the refund. The shipping cost is more than the purchase price. It is in my trash can now. It was very time wasted time and aggravated.
Hi Lan,
If you have your case or order number, send us a message with the details and I'll be happy to look into this for you further.
I didn't receive the 2 packages I ordered and after contacting customer service and Fedex, USPS... I was told that if I didn't file a police report for 2 $20 packages, there would be no refund or replacement, very time consuming!
Hello Tony,
I'd like to look into this for you further. If you have your case or order number, send us a message with the details and I'll be happy to see what happened.
So basically the deals aren't really deals, sometimes you won't receive your item, but the customer service is great.
Hi Sheana,
I'm sorry you didn't receive your product, but it's great to know our customer support team was able to help.
Is there anything else we can help you with to make your experience better?
I have been extremely impressed with the customer service I have received with this company. Representatives are very well-trained and spot on when responding to inquiries and comments. They believe in customer satisfaction and providing quality products.
Thanks for the love!
I was al, about side deals. Then I googled a product, per my bfs suggestion, and found the item listed just as cheap elsewhere. Even cheaper on amazon considering the shipping. Everyone has to make money though I guess. If you plan to spend a lot of money, the shipping balances out, but if you only want one or two items, check amazon first.
Hey, that's a great find!
Our buyers do their best to get you the hottest deals and lowest prices. Sometimes someone beats that price. When that happens, we learn and do better next time.
I hope you keep coming back to give us a chance. Thanks for letting us know.
I bought my wife a beautiful watch and had a issue with the band. I contacted customer service the day I received the watch and in 24 hours my issue was resolved. Even resolved better than I would have expected. This is a A++ company to do business with.
Hi Paul,
Thanks for the love!
I highly recommend this company. The product is excellent, the customer service is exemplary and I encountered a high level of caring. I experienced a delivery issue, reported it and it was mitigated promptly and professionally.
Hello Deborah,
Thank you for taking the time to share your experience with our support team. I'm glad we were able to help.
I heard about the newest SideDeal offers from the Steve Harvey Show & emails! Their product offers are unique finds and extremely discounted prices! I even had to work with their customer service department on an issue, and they were excellent: very responsive and understanding!
Hi Sherry.
You're pretty excellent yourself!
Trouble with a purchase
I received an item that I could not use in the residence that I live in and Brittany was Excellent in helping me with All aspects of making it right. She was so prompt with returning emails with step by step instructions on what to do. Everything worked exactly as she said. I felt like I was interacting with a family member who really cared. She treated me with such Respect. Thank you again So much Brittany for all of your help. It would be my pleasure to do business with you again.
LEwing
I received a wallet that the charger didn't work. I was so lucky that this very dear sweet male Chad helped me. I'm 68 yrs old and had a stroke and he helped me in every way. I understood everything he was sending me and if not he took the time to help me. I'm not telling you your business but he should be training people. I was so blessed to have Chad get my report he is a great worker and so understanding
Thank you again Chad for all your help
Wendy Johnson
From the business
Brands compete with their best offers to be featured on national TV
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks, Bret!