WSS

Do not do business with WSS - total scam. Ordered online, they took my money, days later canacelled my order, and refund was not sent. Completely ripped off.

Not a bad selection, but the music was so loud, I had to pretty much yell at my sin about the shoes, as well as the cashier. They couldn't even hear me tell them my information.

As a paying costumer I would think that the staff would be considerate and do their jobs professionally, instead of embarrassing the people who contributes to their lively hood some would call a pay check. I feel highly disrespected and would like to know why a certain employee thinks it's ok to confront who he thinks is allegedly committed fraud it's one thing to ask someone to leave but to continue to make a scene as if I was convicted in court for a crime I have no known knowledge of... I really feel discriminated against like. What gives him the right to accuse someone who has always paid cash or with the closest thing to cash DEBIT. I don't have credit cards for that very reason because I've been a victim of fraud in my past experiences with banks so I save myself from the hassle but to do all that and now be the accused, is just biased. So for the employee at niles st. Wws named JUSTIN. Just because you may deal with people who commit crimes against you or you don't know how to communicate when addressing issues such as get the facts straight do your homework because the treatment you bestowed on me very out in the open like I was a theif who has no up bringing when in fact you carry yourself just as such You don't know me nor don't know my life so when you are proved wrong just remember you had to chance to explain why and you refused so when you're time comes think of me cuz I will be thinking of this very moment because I'm am suing for slander..

What a horrible experience in this place from the manager me. He started counting the time he had to close the place he closed the door in my face and then I didn't change my shoes

I'm a USMC Veteran & I've had several foot surgeries & was recommended by my surgeon to wear New balance shoes. I purchased shoes from WSS the shoe rubber separated from the sole W/I 2 mths by no fault of mine & they wouldn't replace the defective shoes. I understand the 30 dy return but they were defective you could see they weren't attached properly. Sad situation. I'll go elsewhere from here on out. These were purchased from the store in Corona California

I ordered a pair of tie dye converse for my nieces birthday. When I asked customer service when they would arrive they would not be me an answer. The shoes arrived and when I opened the package I could tell these were worn and returned. The box was tore up, the shoes were scuffed up, the laces had stickers in them, the shoes had marks on the inside along with cat or dog hair. My nieces birthday party was the very next day and I didn't have the present I was wanting to give her. I did my part by ordering and paying in time to have these here for her birthday party. This company did not do their part in supplying the shoes that I was promised in new condition. I was given the option to return the shoes and get a refund or to return the shoes and get a replacement. But I am still upset that I had to go buy another gift to replace the shoes so I would have a present to bring to the party. That's extra money out of my pocket for an incompetent company. I should have ordered from Footlocker or another company.

Return policy Sucks! This Policy benefits the store and not the consumers.This practices keeps the money in their pocket. New shoes yet never wearn! Size was too small one of my foot smaller then the other due to swallowing after surgery, which was a medical reason as well,and WHY I went over the 30days, as the shoes was given to me as a gift so the person didn't know. WSS Store didn't care which showed lack of empathy on their part! ($$$$ hungry)You will never get my Business Again!

I bought some running shoes that fell apart at the toe. Rubber part split after a few months. Shoes should last almost a year not fall apart. These are not lower price but made shabbily to skimp on costs. Skip WSS and buy real brands online for less costs

Worse customer service ever I purchased some Jordans the box was demaged they were worn dirty and creased. They wouldn't even give me a discount so I repaired them myself after months of contacting corporate and all there other stores they say they will just refund me now out of nowhere and they better not be worn! Wowwww they are crazy and rude saying that will make it' right hung up me several times don't waste your money and time you won't get what you purchase they should be a second hand store

Wish I woulda checked the reviews before ordering. Per website 24-48 hrs to process & ship. It's been 6 days - still not processed & shipped & customer service has yet to provide a timeframe.

I bought a pair of shoes for over retail since they charge 8%+ for Tax and received a pair of dirty used shoes which also had a cut on the leather and the dirty spots can go unnoticeable but i payed for a brand new pair of shoes, not a used pair. There was a blue stain on the shoe that annoyed me because I have shoe cleaner product and it still wouldn't come out, and the shoe seems like it's lifting and the glue is visible in some areas.

Sent me a sweatshirt instead of a hoodie. Wrong color. Wrong size. And shipping took almost 3 weeks.

Got used dirty shoes not just shoes J's no discount nothing worse customer care ever contacted footlocker as well seeing this is there problem to fixed them my self and ironed out the crease cause I know how there return policy goes(horrible and forever) they are so rude and cheap and value no customer they just want your money and give you garbage if you see something you like try it on in store and I guarantee they'll be worn a ton they don't carry brand new shoes buyer beware!

Bought my toddler grandson a cool pair of Skechers.Not so cool when they arrived, they were used/preowned! Even had someone's initials written in them. I definitely do not recommend.

Don't not ordered from this crooked people I ordered pair of Jordans for $120 an never received them an all they said is they can't do anything about it

I'm now stuck with $400 shoes I got my daughter for Xmas they won't even exchange, I don't want my money back I just would like an exchange, the kids running the stores have no clue what they are doing, they lost a client today, this place won't stay open long

I ordered my grandson shoes for Christmas on Dec. 20. I knew it would probably not get there by Christmas, but as of Dec. 27 they still had not shipped them. I emailed and they emailed back assuring me they were working on my order and it would be out soon. Jan 1 I emailed them again, same thing was said they were working on my order it would ship out soon. Jan. 2 I asked if they would be able to ship them this week. Jan 3. I get an email stating the shoes I ordered were no longer available. This after several emails and them assuring me they were working hard to get my order out, and two weeks later my item is no longer available?!? So now I have to tell my grandson he has to wait even longer because I have to order them from somewhere else. These are just a few of the emails back and forth. I would give them negative stars if I could.

Purchased soccer shoes after receiving them they were low quality. Called to return them got the run around. 30 day return policy even though it was a Christmas gift. The granddaughter couldn't even try them on because it was a surprise. No Christmas gift policy. Took 8 days to get them THEY considered 30 days from shipping not receiving them! Finally got a UPS label and they charged me 7.99 for the shipping return! Do NOT order from this scam company. I am writing to the attorney general to make a formal complaint.