Shopogolic.net

Very sad to have to write this review. I had previous orders with them, they went smoothly, however, I always noticed even previously that if for any case you need to reach them for any requests... etc the communication is dreadful frustration.
Recently ordered two orders from amazon Germany, sent them to their German warehouse, intended to be sent from there to Ukraine for a friend for some occasion as a gift. The first shipment arrived as order MF******* and didn't need OTP although I have created in advance an order in the order list in anticipation of its arrival to their German warehouse with OTP posted on day of delivery for their use if they were asked for it. As I understood from amazon delivery note, it was delivered without asking for the OTP eventually and that is why the delivery went very smooth for this shipment. So the order updated in shopogolic as "received & ready" and its weight noted as 5.5 kg.
The other amazon order was of higher value items (3 items=802.89 Euro), amazon attempted first attempt to deliver, shopogolic didn't notice my posted anticipated order MF******* for this shipment and the OTP posted there, so attempt 1 failed. I wrote to them in chat, gave the newer OTP the next day, they promised and affirmed they passed it to warehouse staff but again staff there didn't have a clue when delivery came to their warehouse so attempt 2 failed. Wrote to them again in chat (and always chat is either offline or busy and you get the reply late after you post the question, abstract replies and in many cases as noted by other customers reviews seems they don't check history of same case in the same chat, nor care to understand all the explained, seems they read first message you write same day and even not address the other messages content it is like their responses to you is favor and best effort only, also replies not written in professional politely care for customer language, very sad that customer service in such company will let the experience down to this extent, incompetent and careless, not interested in job or overloaded staff might be also the case also we don't know), so wrote again and told them that on that day will be the last attempt (attempt 3) to deliver by amazon then amazon will just cancel my order if failed attempt happen. They promised to pass the newer OTP also to staff in warehouse, and finally it got delivered. Appeared as "received & ready" and its weight noted as 1.34 kg.
On the same day, I selected the two orders MF******* and MF******* and merged them into parcel ID ******* and requested and paid for the shipment to Ukraine. After days of wait, when it arrived to my friend yesterday, only the content of MF******* was in the parcel, the other 3 items of MF******* (the more expensive 3 items = 802.89 Euro) were not there. Wrote to them since yesterday while they were online -> no reply. Wrote to them email -> no reply. To my surprise, when I went back to the orders page which normally you don't after you create the parcel you just check the parcel page, in the orders page "somebody" obviously from warehouse side because nobody else has access to my account, created "dispose" request for the expensive box MF******* (802.89 Euro) and didn't include it in the parcel to Ukraine! And guess what, normally "dispose" request will not be executed until you pay for the dispose charge, in this case the dispose and not including in the parcel was executed even with the fees for that service were not paid (obviously because I didn't request it and will not pay for it) and still appear in what is called the cart till today. I cannot be sure what happened is stealing the box with its valuables but this is too suspicious really and sad decline to even further levels by this company.