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Shoplc.co Reviews Summary
The company appears to struggle with its customer service and order fulfillment processes, as evidenced by numerous complaints regarding shipping delays and inadequate communication. Customers express frustration over high shipping costs and unexpected charges, which contribute to dissatisfaction. Despite these issues, some positive sentiments suggest that the company has a philanthropic image, with efforts to support hospitals. However, the disconnect between their charitable initiatives and customer experiences indicates a need for improved responsiveness and transparency to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered and paid for 5 masks on Tuesday 21st of April. Recieved a e-mail the next day stating your order will be delivered the next day which would be the 23rd. Today is the 25th and using the tracking number it says I won't get it until the 28th. They charged $12.45 for shipping for items weighing about 1 lb. being shipped from Austin, TX to Wichita Falls, TX, 255 miles. The Post Office sends this type of package for around $8 with 2nd day delivery. And to top it off, they charged me tax on the shipping, never heard of that before and neither have a bunch of my friends. I have sent several e-mails to their customer service and gotten no response. I went to their Facebook page page and posted on it and went back later and they had deleted it. They like to brag about all they have donated to hospitals while they are screwing the public. I wouldn't even give them 1 star. I have tried several times to add a photo showing my purchase but it won't load.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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