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Shopee.sg Reviews Summary
The company's reputation is marred by significant concerns regarding customer service, particularly in handling delivery issues and refund requests. Customers frequently express frustration over the lack of support and inadequate resolution of disputes, often feeling disregarded in favor of courier claims. While there may be some positive sentiments regarding product quality, the prevailing sentiment highlights a critical need for improved communication and accountability in customer service practices. Addressing these weaknesses could enhance overall customer satisfaction and restore trust in the brand.
This summary is generated by AI, based on text from customer reviews
Shopee SG, blocking and hiding customer messages on your page doesn't make the issue disappear — it only highlights your guilt and lack of accountability. Your own delivery team has clearly failed to train their couriers to read basic delivery instructions — both on the shipping label and the permanent note on my gate stating clearly to leave the parcel in the riser. Instead, your delivery personnel ignore all instructions, drop the item on the floor, take a photo, and leave. If you truly stood by your decisions and service, you wouldn't need to silence frustrated customers — you'd fix the root of the problem.
On 1st July got message from
Speedpost that they delivered item. However it was not there. Shopee cannot provide photographic proof but believe courier rather than customer. I m forced to pay for item never got. Poor support, will never use shopee. Refund request rejected without any logic and no photo evidence.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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