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Shopee SG, blocking and hiding customer messages on your page doesn't make the issue disappear — it only highlights your guilt and lack of accountability. Your own delivery team has clearly failed to train their couriers to read basic delivery instructions — both on the shipping label and the permanent note on my gate stating clearly to leave the parcel in the riser. Instead, your delivery personnel ignore all instructions, drop the item on the floor, take a photo, and leave. If you truly stood by your decisions and service, you wouldn't need to silence frustrated customers — you'd fix the root of the problem.
On 1st July got message from
Speedpost that they delivered item. However it was not there. Shopee cannot provide photographic proof but believe courier rather than customer. I m forced to pay for item never got. Poor support, will never use shopee. Refund request rejected without any logic and no photo evidence.