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business logo of Shoedazzle

Shoedazzle

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Sells shoes via monthly "subscription".


shoedazzle.com
Founded in 2009
El Segundo, CA, United States
+170
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Shoedazzle Reviews Summary

Shoedazzle has a rating of 3.2 stars from 8,177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.

returns
229
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Pennsylvania
1 review
0 helpful votes
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Never cancelled when i asked
March 2, 2022

I cancelled and you took my money and didn't refund it. Please refund it

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Melissa,

Thank you for writing a review! We are very sorry to hear about the inconvenience you have experienced regarding the VIP membership. Our Member Services team will email you right away to assist you with your membership and refund concerns.

Best,
Zeth

Canada
2 reviews
0 helpful votes
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Distinked boots*
March 2, 2022

The skirt was too small and don't know if I could have returned it being on sale. The store selection is great!

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Tala,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the concern you have with the item you purchase. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

California
1 review
0 helpful votes
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Disappointed
March 2, 2022

I always have to substitute the shoes I really want for something different because the ones I really like they never have my size

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Fatima,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the availability of our sizes. Our member services team will get in touch with you right away. Thanks!  

Best,
Renz

New Jersey
1 review
0 helpful votes
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I'm never disappointed with my purchases. All I like to say is continue to keep me happy & I'll continue purchasing your beautiful product

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Deborah,

Thank you for your positive review and for sharing this with others that you like our product and service. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

South Dakota
1 review
0 helpful votes
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Not what I expected
March 2, 2022

Shoes are a 9 but fit like 11 wide. Only thing I wanted wide was the calf and that was an option. The calf part is HUGE! Like three to four times as wide.

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hi Tina,

We appreciate your feedback on our sizing! We will be emailing you right away for assistance.

Best,
Cathy

Arizona
1 review
0 helpful votes
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Did not receive my packages
March 2, 2022

Didn't receive my packages and shoedazzle would not refund my order as they didn't have any of the shoes I wanted in my size

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Jasmine,

Thank you for your review. We are sad to hear that you are not happy with our delivery and you did not receive your package. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Washington
1 review
0 helpful votes
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Love shoes
March 2, 2022

Great products great shipping packing and got it in wonderful timing Everytime even during the holidays

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Briana,

We are glad you are enjoying our products and delivery services! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Zeth

California
1 review
0 helpful votes
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Ouch
March 2, 2022

Ordering process very easy the shoes itself painful

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Alyssa,

Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you immediately to help you further.

Best,
Jane

Canada
1 review
0 helpful votes
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Size
March 2, 2022

Most of the shoes I ordered, I has to return and also exchange due to the reason that the size I thought would fit doesn't when it's delivered

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Tommy,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Illinois
1 review
0 helpful votes
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Very satisfied
March 2, 2022

I order several items and I am pleased with them all

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Kandace,

Thank you for your purchase and for leaving a positive review. We are happy to know that you are satisfied with the quality of our items. Have a fabulous day!

Best,
Renz

New Jersey
1 review
0 helpful votes
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Shoes poorly made
March 2, 2022

Beautiful shoe design, shoe made for show not for wear not what I signed up for canceling my membership

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Farisa,

Thank you for your honest review. We appreciate the feedback you shared regarding the items we have online. Our Member Services Team will contact you right away for further assistance.  

Best,
Lia

Ohio
1 review
0 helpful votes
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Shoe fanatic
March 2, 2022

I absolutely LOVE THERE style in shoes, boots ext. I've been shopping with them for a very long time now, and im going to continue to shop with them.

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Montia,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Lia

Michigan
1 review
0 helpful votes
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I dont not recommend
March 2, 2022

I ordered once from them and not even a month later I had a second charge come out of my bank and they signed me up for the vip subscription that I never authorized and refused to give me my money back

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hi Samantha,

We appreciate your feedback on our VIP program! We will be emailing you right away for assistance.

Best,
Cathy

Missouri
2 reviews
0 helpful votes
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Dazzle Me
March 2, 2022

Besides me having to reorder my items due to never receiving my items I'm happy to say my reordered shipment arrived very quickly. Like within a week. And if I must say these items are SOOOO DOOOPE!

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hi Tonya,

Thanks for giving us a good-star rating! It's wonderful to know that you already for your items and that you got them quickly. We will be emailing you right away for assistance.

Best,
Cathy

Canada
1 review
0 helpful votes
Follow Pezhman U.
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It's same as fraud sell the merchandise low price then get $50 membership monthly without authorization

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hi Pezhman,

Thanks for your effort in writing a review of our VIP subscription! We will be emailing you right away for assistance.

Best,
Cathy

Ohio
1 review
0 helpful votes
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Hot and Sexy
March 2, 2022

I love ShoeDazzle so much I have been shopping with them for over 6 years now I have so many pairs of shoes I have bought so many pairs of shoes for people and they love them... I will be shopping with ShoeDazzle for as long as I can..

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Nikkyta,

Thank you for your positive review and for sharing this with others that you like our products and services. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Montana
1 review
0 helpful votes
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They are theives! I bought only one pair and was charged more than approved... approve the 10.00... they took 60.00! Will never order from them again!

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hi Sarah,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be emailing you right away for assistance.

Best,
Cathy

Canada
1 review
0 helpful votes
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Won't take my debit Mastercard?
March 2, 2022

I used it with my first purchase which was fine for you. Now no longer? I'll have yo cancel then.

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Cheri,

Thank you for your review. We are sad to hear that you want to cancel your VIP membership and remove your credit card information. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Canada
1 review
0 helpful votes
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Shows
March 2, 2022

J'ai bien aimer ma dernière commande j'attend toujours la nouvelles j'espère être satisfaite du résultat

Date of experience: March 1, 2022
Jennifer M. Shoedazzle Rep
over a year old

Bonjour Andréanne,

Tous les commentaires sont importants pour nous, nous apprécions donc le temps que vous avez pris pour nous faire part de votre expérience en attendant le ou les articles que vous avez achetés. Nous nous efforçons de fournir un excellent service aux membres, c'est pourquoi un représentant de notre équipe des services aux membres vous contactera dans les 48 heures pour vous aider.

Meilleur,
Ivy

Canada
1 review
0 helpful votes
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Shoes
February 14, 2022

Love my purchases everytime never have a problem or complaint

Date of experience: February 14, 2022
Jennifer M. Shoedazzle Rep
over a year old

Hello Cherie,

Thanks for the great review! We are delighted that you enjoyed our products. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Renz