SHEIN UK

I ordered several times at SHEIN. Some items are poorly sewn, the sizes are sometimes different than stated on the website and I got some items which I have not ordered instead of the ordered ones recently. The later happened several times. It takes me each time hours of taking pictures and describing everything to them and then to reply (after up to 48 hours) to their messages. As a disabled person it is very difficult for me to post something which has been send wrongly or faulty back to SHEIN. I am an online shopper for the reason of first of all NOT having to go to shops with a disability. In one order of 3 items one item has not been send and two were of a very poor quality. I reported it to SHEIN and they expect me to send an item back as a disabled person to get the full refund. Although I have not made the mistake of sending faulty or wrong items.

I have tried and tried to get the returns address to send items back
Please please help, l can't afford to loose my money

I recently completed a mini haul on SHEIN and found such a beautiful bag (see attached)! The pearl detailing is gorgeous! The price was £13.49 and I definitely think I got a lot for my money. The bag can be worn two ways, as a grab bag, using the pearl handle or as a cross body/shoulder bag using the gold chain that is detachable. To be honest I always find SHEIN's bags to be so lovely and always worth the money. There is always the concern that buying a bag lower in price might mean you end up with a bag that just falls apart or has really low quality, but I think SHEIN get the balance right. You can always get a cute bag without having to spend loads.

My daughter bought 5 items from Shein. I was shocked to see they charge £12 for 'express' delivery, which actually means 3-7 days. Not exactly what I would call express. I refused to pay for express, so my daughter waited 8 days to receive the clothes (which is a long time when you're 13 and most online fashion retailers can manage 1-3 days). The clothes were 100% awful. Such bad quality, poor fit, very trashy indeed. So I returned them all, only to hear nothing more. When I eventually emailed Shein to find out what was going on with my return, they confirmed they'd already received the items. Obviously had no intention of refunding me unless I chased them! Then also charged me £6.50 just to return them and said the refund to my card would take UP TO 30 DAYS! This is after I've already had to chase just to get my money back. The customer support person agreed to charge only £3.50 as I am 'a valued customer'. Hah Hah. But no apology for the poor service or quality of garments. I am now still waiting to hear that my refund is being processed. They have gone very quiet. This is a very dishonest online retailer and I would not recommend purchasing anything from them.

I placed my first order on the 21st of January. The funds left my account and I was emailed 4days later it was out of stock. I asked for a refund and placed another order from a different card. I am still waiting for my refund from the 25th January, and to make matters worse my second order "was lost in customs"

I am left without £140 and every time I speak to them about my refunds they give me an ARN number and tell me to speak to my bank.

On their website it states upto 30 business for a refund! They are an absolute joke! The worst online retailer I have ever dealt with.

Let you place an order, take your money immediately, then make some excuse why they can't fulfill your order, and never refund you back.

Instead make you waste time and energy emailing them and getting nowhere!

No one should buy from them honestly it's not worth the hassle. Be very wary if you do. They are thieves!