SHEIN UK

Returned my items over a month ago. Contacted them 6 different occasions and they told me the same excuses each time in order to not refund me my money. They claim they haven't gotten the parcel back yet - clearly I returned it and entered the tracking info provided for the return etc and because their company cannot track and update their systems correctly on incoming returns to their warehouse they feel the need to keep my hard earned money!
Does not take over a month to receive the parcel that I had returned - clearly an in-house problem occurring where they can't update their systems to show my parcel is with them. I have taken to social media and seen others have been through the same issue with this company.

Stay clear! They steal hard earned money and refuse to refund you it when you send them their items back! Shocking treatment!

Cat tunnel bed & feeding bowl with water bottle: Items as described, delivered on time. Great service!

I ordered 3 evening dresses after the sister in law recommended Shein and I'm really impressed. Excellent value and they're beautiful. I've now ordered some dresses for work and hoping they're as perfect. Definitely recommend.

I give Shein a two star rating because there clothes are amazing but some times they don't come what they look like and also it takes so long to come I ordered a package over three weeks ago and it has still not came I would really appreciate if it could come before Christmas as it is a Christmas present and at this rate is not going to be coming before Christmas I under stand that there is a lot of people who work for the post office on Strike and it is so close to Christmas but if no one works no one is going to be getting there orders

It is unfortunate and sad that I have not received the 1st package of the order I made on the 19th of November, 2022. Expected delivery date was 1st to 2nd of December. However, nothing was delivered.
I appeal to SHEIN to look into this to ensure i receive my package. I will provide the order number if required.

Judith

It has been one month I havnt received my product yet. Never gonna order again. Even no chance to consult with customer service. What a poor company it is!

After reading reviews on this site and Trustpilot I was very concerned about sending items back to Shein as I thought I would not have the goods but also loose my money. I returned 2 items on 10/09/22 and have received a full refund within a week.

Great, affordable casual, beach and footwear. True to size. Purchased 12/14 for a UK 14 and sandals size 38 UK5.

I ordered several dresses for the heatwave and I purposely order ones that were listed as stretchy fabric. 2 dresses have arrived, neither of which is stretchy. I have no idea about the remaining part of the order... still waiting for it. Disappointed.

Had a few items from Shein with no problems but the latest said it's been delivered but it hasn't very disappointed, I'm not saying it's the fault of Shein but don't trust some delivery persons.

I have no complain about Shein. The delievery time is a bit long, but otherwise i have ordered twice from them. Clothes are look like same as I ordered. The Quality is also good. I am very happy.

I have ordered a nice red wig and it is absolutely cool, just like described. It is a very good looking one and quality compared with the expensive human hair wigs... super happy about it. It came in time,

SHEIN is just the best online shopping experience I have ordered and enjoyed so many products. I have never seen so many beautiful and original items anywhere else and I am always very excited to receive them! Your service is great and if on the very rare occasion I need to return anything it is quick easy and trouble free. I am totally in love with SHEIN

Good quality goods.
I am very pleased with my purchases.
Although I read that it can take a few weeks for delivery from this company I decided it was worth the wait however my stuff arrived within 10 days which is brilliant.

AVOID THIS COMPANY. Too good to be true is the old adage that needs listening to before you hit the buy button. I don't know if Shein are intermittent scammers but if your tracking says delivered they will refuse to look at what has happened and make it your issue as in my case. Yes my package was delivered, but back to them. The post office confirmed that to be the case to me. The Post Office address was their local depo not mine - 150 miles away! The post office said that there had been a problem with my package so it never travelled further than the local area it was posted, the reason it was returned back to them. Here's why I am asking myself the question of the possibility of scamming. If they carry out this trick with 10% of their purchases, they are going to recoup a lot of money, firstly in the money paid to them and then as well as the goods returned to them for potential re sale. Their gaslighting of "It is delivered" is not good enough. I requested that they call the post office themselves. They did not. They were happy to leave it at "It's delivered". Thankfully, my pay agent took seriously the issue and did the research. Shein did not get away with it with me. I will never order from them again and advise others to be buyer aware. Please also look at the other reviews on TRUST PILOT. A large percentage under 1 star is about non delivery and people losing their money.