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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I ordered a bra from here and when it came time to review it I was honest and I said that it was incredibly comfortable but it didn't really provide any support or shape. Someone from the company reached out to me and told me they were sending me another bra free of charge that they hoped would be better for what I needed. It was a lovely customer service experience.
Originally I ordered the wrong size, but the exchange was super easy and with the smaller size, I got the compression I was looking for and they really don't roll down.
Had an issue with sizing. My fault really. They were great about the exchange. I will definitely be shopping with them again. Products are comfortable and very flattering. I absolutely love the shaper camis
I ordered the scoop neck tank. I was concerned about it rolling up like others but it does not! I love it and will be ordering more.
Yay! Thanks for your order and we're very happy that you like your camis! Hey, maybe you would like to help us spread the love? If so, please sign up to become one of our brand ambassadors on this link https://shapermint.com/pages/ambassador
The items were exactly as I expected and the customer service went above and beyond!
Thanks for trusting us, Debra! You know, we're always looking for potential brand ambassadors to help us spread the love, and if you're interested, you can sign up through this link https://shapermint.com/pages/ambassador
I ordered two items... high rise briefs and the open bust body shaper. Very pleased with the latter but not please with the brief because even though they are advertised as staying in place and not rolling down, they do. I would purchase the open bust body shaper again but would not order the high rise briefs nor would I recommend them.
Hi, Lynda! Sorry the shaper briefs you got were rolling down on you. If you like, we can exchange them to a different style for free. Just send us a message through Facebook Messenger so we can check it out. Here's the link http://m.me/shapermint
I have never had such a great customer service experience and ended up with an awesome product!
We're just happy that you're pleased, Kim! Would you like to help us spread the love by becoming one of our brand ambassadors? If so, please go to this link and fill out the form https://shapermint.com/pages/ambassador
Thanks, Kath! Would you like to help us spread the love? If so, you can sign up as one of our brand ambassadors from this link https://shapermint.com/pages/ambassador
Easy site to use. Still waiting for order but it is Christmas so expect delays. Products are great judging on previous order.
Thanks for your feedback, Raywyn! You know, we could use your help in spreading more love by becoming one of our brand ambassadors. If you're interested, please go to this link and fill out the form https://shapermint.com/pages/ambassador
Good quality. Great customer service. This review form, however, is frustrating.
The high waist really stays up! Which smooths out your shape. Loooove them Bragged them up to my sister. She now has ordered 3 pair! I have ordered them for her. She doesn't know how to order on line yet.
Thanks for spreading the love, Deborah. It means so much when our best customers share their awesome experiences. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
Stay beautiful!
Items roll DOWN all the time. Incorrect sizing just unhappy
So sorry to hear about your disappointment, Karolyn. Allow us to take care of your FREE exchange for the right fit. Please send us a DM with your order number and email address through this link: http://m.me/shapermint
Bras, panties, leggings were all better than I expected for such a great price point. The cami was my only 4 star item. I wish it was a bit softer around the girls without a bra on.
The bras are awesome right out of the bag.
We're glad to hear about your feedback with your Shapewear, Karen. We also want to help you get a FREE exchange for your Shaper Cami, no worries. Please send us a DM with your order number and email address here: http://m.me/shapermint
Really a must-have to women with post natal tummy. Has good support without restraining your movement or breathing, stays up and doesn't roll. Well, this is so far the best from other products that i've tried which usually is too short and rolls down therefore not giving you the shape you wanted plus there are wires that keeps poking you whenever you bend down. So happy with my shapermint. I've recommended it to all my friends & family.
You’ve got us sporting big smiles, Tami. We stand behind the quality of the Shapewear we carry from our very best brands and wants to make sure we meet your expectations. Also, a beautiful soul like you is fit to become our next Brand Ambassador. If you’re interested, please sign up here: shpmint.com/ambassador
Is as described. Fits like a second skin. Comfortable and lasts all day. Keeps my shape curvy.
Hearing that you had great experience is the best thing we could hope for, Andrea. Strike a pose now and make sure to unleash the top model in you, we’d love to feature you in our social media pages. Can’t wait! Click this link to learn more shpmint.com/ambassador
Although I initially purchased my Shapermint leggings for aesthetic reasons the bonus is my chronic lower back pain is much better when I wear my leggings, so much so that I purchased two more pair so I'd always have the option of wearing them and easing my back discomfort.
Your satisfaction means everything to us, Maggie! Strike a pose now and make sure to unleash the top model in you, we’d love to feature you in our social media pages. Can’t wait! Click this link to learn more shpmint.com/ambassador
You’ve got us sporting big smiles, Nancy. We stand behind the quality of the Shapewear we carry from our very best brands and wants to make sure we meet your expectations. Also, a beautiful soul like you is fit to become our next Brand Ambassador. If you’re interested, please sign up here: shpmint.com/ambassador
Originally it said free shipping, but when I ordered I was asked to choose between 1-2 days or 5-7 (I believe), one was $9.99, the other $4.99, so I picked the lesser. Then I remembered about an hour later about the free shipping! I do like the pants, they feel good!
Ordered 2 of the Camisoles for myself and I usually get the biggest size as I have found other sites very small but to my surprise I got 1 that fitted perfectly XXXXL and then the other one was a XL so I guess my Daughter will get that one. So a little bit disappointed as I would have loved 2 camisoles for myself.
Hey, Terri. We can exchange it to your correct size for free. Send us your order details on this link http://m.me/shapermint.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad we were able to turn things around, Paula. We'd love to have you as one of our Brand Ambassadors! You'd be a great fit for sure! Here's where you can sign up: https://shapermint.com/pages/ambassador.