On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
At first I ordered what I thought was my size but turns out it was a little on the small side but I can still where it but I was disappointed I didn't get a bigger size because I was going to get it then I changed my mind when I saw the size guide. Then when I gave my feedback on the size they sent me a bigger size free of charge I couldn't believe it. I was so satisfied and impressed. I love the bigger size probably one of my favorite bras and I can still where the smaller size too. Great customer service and customer appreciation. I would definitely recommend thus product and this company very professional and courtesy.
Love the leggings and really like the panel so if you don't want to wear underwear, you don't have to.
Thanks for the love and the insight, Sarah! Would you like to become one of our brand ambassadors to help us spread even more love? If you do, then please go to this link and fill out the form https://shapermint.com/pages/ambassador
My Shapermint leggings are the best that I have ever owned! Talk about all day comfort! Look good and feel good!
We're so happy that you're rocking your shaper leggings, Kim! Hey, would you like to help us spread the love by becoming one of our brand ambassadors? If you do, please head over to this link to sign up the form https://shapermint.com/pages/ambassador
Thanks for the feedback, Gwen! Have you already tried your shapewear out? Let us know if you need anything else okay?
We're glad that you let us help you fix your order, Angela! Just let us know if you have any questions or need anything else okay?
Had a problem with the fit. Thay went above and beyond to help with correct size. Thank you
Thanks for letting us get you the right size, Mary! Remember, we're just an email or message away if you need anything else okay?
I had to change the item for sizing problems, but the costumer service was amazing and super helpful! Once I got the right size, the product is great!
Thanks for letting us help you get the right fit for you, Melany! You know, we're always looking for potential brand ambassadors to help us spread the love. If that's something you would like to do, just fill out the form on this link https://shapermint.com/pages/ambassador
I was pleasantly surprised at the comfortable, sliming-fit. It does pull you in nicely and with ease. I do perspire while wearing this, however, and "my girls" get smashed down to the point where the sweat builds up and I had to put padding under my breasts to help with that. No one wants stickiness under there. I'm not huge, I wear a C-cup. But this isn't what I was hoping for nor expecting. This slimming featured product does better if you're not too "well endowed." So I don't recommend it if you ladies wear C-cups or larger.
Hi, Lina! Perhaps the ones you have might be a bit too small for you. Let's exchange them to a different size for free. Can you send us a message through Facebook Messenger so we can take care of it? Here's the link http://m.me/shapermint
The fabric fits well and is soothing to my skin. I recommend this product
Glad you like it, Concilia! Thanks for sharing your feedback. Stay amazing!
Ella provided excellent online customer support and made it a Hassle-Free return! Thanks so very much!
Awww, thank you for sharing this, Tarina! You know what, how about you spread more positivity this holidays? You can refer a friend today! Give your friends $10 off and you get $20 after their first purchase. Here’s how: https://shpmint.com/afbcref
The shapewear arrived in a timely manner, although it didn't work exactly like I thought. It doesn't completely smooth my abdominal area like I wanted.
We hear you, Oneida. Please, PM us your order details, so we can have a better look. Here is the link http://m.me/shapermint and our Fit Experts will be there waiting to help you out.
Everything actually works for me with their size small camis (and I'm an xs-s standard sizes needed, so they likely run slightly on the small side for others reference). Customer service was great about answering my questions before purchase and I've got a few more now for a good ability to use them more often.
Thanks for vouching for us, Jennifer. Anyways, would you consider to be one of our ambassadors? Here is the link to check to know more. https://shapermint.com/pages/ambassador
I ordered and they were delivered in 2 weeks. They are exactly as described. I will be purchasing more of this brand. I'm very happy with my purchase.
That's really amazing and thanks for vouching for us, Nancy. How about you try to apply to be one of our ambassadors? The nitty-gritty is in this link but let us know if you have some questions. https://shapermint.com/pages/ambassador
Thank you so much, I love this product, have purchased again and will continue to do so
Thank you for sharing and what a timing! We are actually looking for some ambassadors and I see you are perfect fit to represent our brand, Janice. To see the nitty-gritty and perks that comes with being an ambassador, you may check this link. https://shapermint.com/pages/ambassador
I wear a med and bought a top from u in a size xl. It should be big enough! Looks like it was made for a size 0!
We're sorry the size is too small for you, Joane. Let us help you get a FREE exchange for the right fit. Please send us a DM with your order number and email address through this link: http://m.me/shapermint
Thanks for leaving a feedback here, Jenna. Should there be anything that we can help, please don't hesitate to DM us on this link, okay? http://m.me/shapermint
I love the bras and will order more. I ordered one for my mom and she loves it as well!
We love you and your mom too, Sherry! We're always looking for potential brand ambassadors to help us spread the love. If you're interested, just go to this link to sign up. Your mom can sign up too! Here's the link https://shapermint.com/pages/ambassador
I bought 5. I am comfortable during the day and I don't long to take it off at night. 2020, you earned some redemption points for this.
Thanks for the love, Jennifer! You know, we could use your help in spreading more love by becoming one of our brand ambassadors. If you're interested, please go to this link and fill out the form https://shapermint.com/pages/ambassador
I have talked with several people about this problem. Each person I did talk with was friendly and very helpful. They offered me new products at no charge. They also offered me the option to exchange for something else. So far they have gone above and beyond to help.
Thanks for spreading the love, Judith. It means so much when our best customers share their awesome experiences. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
Stay beautiful!
Overall I have made several purchases from Shapermint. Aside from a sizing issue once, I have been extremely impressed by the shapewear. The bras are comfortable enough to sleep in (wireless), the cami tops are amazing as well as the leggings.
Hearing that you had great experience is the best thing we could hope for, Degloria. Strike a pose now and make sure to unleash the top model in you, we’d love to feature you in our social media pages. Can’t wait! Click this link to learn more shpmint.com/ambassador
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Underwear Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow! You just got the whole team smiling here, Ariel. We'd love to have you as one of our Brand Ambassadors! It'd be an honor to have you as one! Here's where you can learn more about it: https://shapermint.com/pages/ambassador