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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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New Zealand
1 review
0 helpful votes
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Excellent product
January 5, 2021

The articles I have purchased have not disappointed me

Date of experience: January 4, 2021
Canada
1 review
0 helpful votes
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Exasperated
January 5, 2021

I'm still waiting for items ordered on my very first order, back in November.

Date of experience: January 4, 2021
Shapermint R. — Shapermint Rep
over a year old

Fret not, Bobbie! Let's check your order. Send us your order details via this link: http://m.me/shapermint

Canada
1 review
0 helpful votes
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Great Customer Service
January 5, 2021

I had issues with my fist bra that I had ordered. Customer service was quick to respond and rectify my issue. I would recommend shopping with Shapermint!

Date of experience: January 4, 2021
Texas
1 review
0 helpful votes
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Most comfortable bra ever!
January 5, 2021

I initially ordered 2 since i wasnt sure of how they would fix. I ordered 2xl and they are the most comfortable bras ever. I already ordered more.

Date of experience: January 4, 2021
Canada
1 review
0 helpful votes
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Sharp Shapermint
January 5, 2021

Purchases items, good quality, support. Had an issue with one of my purchase, it wasn't received, complained and received my shipment shortly after. Great customer service

Date of experience: January 4, 2021
Australia
1 review
0 helpful votes
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Comfy bras
January 5, 2021

So comfortable and easy to wear, the black one needed the back extender otherwise a great fit.

Date of experience: January 4, 2021
Australia
1 review
0 helpful votes
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Best purchase made. Love the Cami
January 5, 2021

These cami's are so comfortable that I got another set of the 3 colours. So have 6 now and very happy with them. Shapermint have never disappointed me each time I have purchased something.

Date of experience: January 4, 2021
Wisconsin
1 review
0 helpful votes
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Great bra, fast shipping.
January 5, 2021

I received my bras relatively quickly, considering it was the holiday season.

Date of experience: January 4, 2021
California
1 review
0 helpful votes
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Not all of the tank top bras fit the same. Make sure you read the descriptions carefully and I would suggest to ask questions before buying. And even if you do order the wrong size, They have a great customer service team and returns/exchange policy. I would recommend this store.

Date of experience: January 4, 2021
Massachusetts
1 review
0 helpful votes
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Comfortable
January 5, 2021

Customer service was very helpful. Product was great, very comfortable. Also made of great quality fabric.

Date of experience: January 4, 2021
Georgia
2 reviews
0 helpful votes
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Shapermint Review.
January 5, 2021

I really do like the shapermint shaper that I have. It really does not roll down.

Date of experience: January 4, 2021
Singapore
1 review
0 helpful votes
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Awesome
January 5, 2021

Shapermint has an amazing team ensuring the quality and satisfaction of its customers. I'm super impressed by the customer service when i had enquiries and all.

Date of experience: January 4, 2021
Georgia
1 review
0 helpful votes
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Wonderful!
January 4, 2021

Customer service was wonderful. I did a review and I don't think it made the cut. I recieved emails to address my issue and they replaced the item. Then I received follow up email with tracking information. Customer service is on point! Will definitely continue shopping Shapermint!

Date of experience: January 4, 2021
Canada
1 review
0 helpful votes
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Excellent service
January 4, 2021

Very helpful and satisfied with my experience. Customer service was prompt and responsive.

Date of experience: January 4, 2021
Florida
2 reviews
0 helpful votes
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Great service
January 5, 2021

Wrong size sent in beginning & young lady was gracious & ordered another one my size different color. Wore it on day. Not impressed.

Date of experience: January 4, 2021
Shapermint R. — Shapermint Rep
over a year old

We'd love to know more about what happened, Katherine. Let's talk about it. DM us your order details so we can check on it. Here's where: http://m.me/shapermint

Indiana
1 review
0 helpful votes
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Exchange
January 4, 2021

Very good customer service, and I love the product. I was doing an exchange, and they were very helpful and friendly. My order also shipped in a timely matter.

Date of experience: January 4, 2021
Arizona
1 review
0 helpful votes
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EXCELENTE SERVICIOS.!
January 4, 2021

Excelente Servicios. Exceptional customer service and all of the associates that work at that point are absolutely fantastic and extremely helpful with all of the customers needs. Sinceramente; Roberto Carbajal Markovich.

Date of experience: January 4, 2021
Florida
1 review
1 helpful vote
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Great doing business with you
January 4, 2021

Customer service is definitely above and beyond what we've come to expect from online shopping. Two items were wonderful while sadly I could not use the other two but it was not the fault of the items or the company. Staff offered service with a smile so who could ask for more. They notified me when the returned items were received and promptly refunded my payment. Thanks Shapermint!

Date of experience: January 4, 2021
Australia
1 review
0 helpful votes
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Shapermint boyshorts
January 2, 2021

Easy to pull on, great coverage of the tummy and pulls in the right areas, love them

Date of experience: January 1, 2021
Shapermint R. — Shapermint Rep
over a year old

Glad you love them, Vanessa. Please let us know if you need anything, okay? Happy New Year!

Michigan
1 review
0 helpful votes
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They mean what they say
January 2, 2021

Ordered first bra, wasn't sure of size, received it in no time, tried it for 3 days and decided I needed larger size. They sent me a replacement in next size up and it does fit/feel better. Didn't have the hassle of returning the first one, they said donate it, which is wonderful! Very satisfied.

Date of experience: January 1, 2021
Shapermint R. — Shapermint Rep
over a year old

We appreciate you sharing this, Peggy. Please get in touch if you need anything else. Stay awesome, gorg!

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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