On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Has a little trouble with sizes, but the return/exchange policy is great. So far the bras are comfortable and wearing well, so I am happy
Reviewed my first purchase, and because I wasn't 100% satisfied, this wonderful company immediately reached out to make it right. The second was perfect for me! You just don't find great customer service like this anymore!
The pleasure is ours, Kelyn. We're just a DM away if you need help, pretty! http://m.me/shapermint :)
The newest one that I received is a bigger size and it fits me better, but I still have a problem with it rolling up under my boobs. It must just be my body shape.
Buying shapewear can be really tricky as we, women have different shapes and sizes, Margaret. If you need help with your purchase, just send us a message here: http://m.me/shapermint.
I have worn spanx brand for years but ran onto Shapermint and I love them so much. They are much more comfortable and they hold you in. They come way up and never roll down. I just ordered my fourth pair. Great product!
The only issue I have is that it took longer to ship that I expected. The product is great and the fit is good also.
Sorry for the long wait, Dianne. We understand how upsetting that is. We'll take note of it so we can further improve our services. Stay safe! :)
These bras are so comfy. The customer service is amazing. Shipping is super quick too!
Shapermint bras are the most comfortable ones I've ever had and they're reasonably priced. The service has been efficient and seamless every time.
I am always happy with the service you provide. Fast service and a great price. I usually buy during a sale but NEVER get " on sale" service. Love the packaging too.
And... the leggings are a friendly hug all day.
I accidentally ordered the wrong bra got a replacement at no additional cost and it was shipped to me so quick!. They even said to keep the first order or donate it! So I went ahead and donated it to a couple friends! The service was beyond my expectations. Thanks Shapermint!
I purchased a bra for my 14 yo daughter and myself.
We've both commented on different occasions how comfortable the bra is. I won't wear anything else if I can help it. It fits great, and is so comfortable.
The website made it clear and simple to place the order. The only problem was not until the final stage did it show this was in US$. That should be at the beginning so those of us outside of the US can make that calculation to determine if we want the product or not.
I was so amazed at how well the leggings fit and how comfortable they are.
I was kinda surprised at the comfort and fit but it feels great and looks good on me.
I love my leggings they fit me perfect And I will recommend my family members and friends to order from you guys
Excellence products, excellent customer service. Could not be happier... I feel good all under. Inspired to get out there and get physically active again. That's the big wow for me...
It fits perfect, I've finally found the perfect garment, thank you
I am a faithful customer for life! If you're trying to decide if you should give this company a try... I would urge you to go ahead, you'll be amazed!
Very happy with this. Cost and shipping was the best. Thank you
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Underwear Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Yeeeee! Lovely to hear that, Lori. We're just a DM away if you need help, okay? http://m.me/shapermint :)