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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Michigan
1 review
0 helpful votes
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Wonderful
February 22, 2021

Very pleased with this purchase does everything it claims to do and more. I have had comments about my weight reduction. Even though I only had put my shaper on I am fed going to be a repeat costumer

Date of experience: February 22, 2021
Minnesota
1 review
0 helpful votes
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Bras
February 22, 2021

The bras fit perfectly, feel wonderful and comfortable.

Date of experience: February 22, 2021
New York
3 reviews
0 helpful votes
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Not happy
February 22, 2021

I usually like the garment fit but this one top rolled up.

Date of experience: February 22, 2021
Shapermint R. — Shapermint Rep
over a year old

Uh-oh. Don't worry, Dana. We're here to save the day. Perhaps a different size or style would help. Our 60-day FREE exchange got you covered. DM us your order info through this link. http://m.me/shapermint We'll have this checked for you.

Ohio
1 review
0 helpful votes
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I don't have the extra roll under my breast or the roll on top of my hips in the back my legs don't stick together as I am walking

Date of experience: February 22, 2021
Canada
1 review
0 helpful votes
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Great customer service. Bra didn't fit The extender helped that situation and that it prompted me to order more bra extenders on amazon. Might order again one day

Date of experience: February 22, 2021
Shapermint R. — Shapermint Rep
over a year old

If you need a different size, please know that we're just a DM away, Karen. Just send us your order info through this link. http://m.me/shapermint Our Fit Experts will guide your way. Thanks for the love!

Kansas
1 review
0 helpful votes
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Won't wear anything else now
February 22, 2021

Tried one and loved it! I bought three more. Best find in a long time. Well worth the price!

Date of experience: February 22, 2021
Florida
1 review
0 helpful votes
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Comfortable
February 19, 2021

I love my shaper. It fits well and gives a smooth line.

Date of experience: February 19, 2021
Michigan
1 review
0 helpful votes
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Multiple orders
March 23, 2021

I have ordered a few different items from shaper meant at different times. Their return process is very easy and they stand by their fit guarantee 100%. Their quality is very good. The only thing is I wish was that the products came sooner. It typically takes 2 to 3 weeks to receive your order.

Date of experience: February 18, 2021
Pennsylvania
2 reviews
0 helpful votes
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Great shape wear
March 22, 2021

The shape wear is very comfortable and feels great on me. Keeps everything in its place.

Date of experience: February 17, 2021
Canada
2 reviews
0 helpful votes
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Try-kind bra
February 17, 2021

I love these bras! They are so comfortable to wear no matter what kind of activity I am doing.

Date of experience: February 17, 2021
New Zealand
1 review
0 helpful votes
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Helpful
February 17, 2021

I received free postage after seeing online and not receiving

Date of experience: February 17, 2021
Shapermint R. — Shapermint Rep
over a year old

Hi, Joy! We'll take care of this. Please slide your order details on this link http://m.me/shapermint.

New York
1 review
0 helpful votes
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I will be a repeat customer!
February 17, 2021

I am continuously impressed with the care this company takes to ensure customer satisfaction. Buying bras and shape-wear can be a really frustrating experience but I am fully a Shapermint convert!

Date of experience: February 17, 2021
Texas
1 review
0 helpful votes
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Most comfortable bra
February 17, 2021

Fast turn around, easy to order, size chart true to actual size needed.

Date of experience: February 17, 2021
Canada
1 review
0 helpful votes
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True fit, comfortable
February 17, 2021

I ordered a wide range of items from the body shaper high waisted tights, to some shorts for shapewear, and also a couple of the new bras.
I was mostly very pleased. I liked everything but the bras. The sizing chart is important and I went through it very carefully and am happy with the sizes I got. The bras are not designed for big natural breasts, so I'll be returning those, but thankfully they have a great return policy

Date of experience: February 17, 2021
Shapermint R. — Shapermint Rep
over a year old

Exchanges are FREE, and allow us to help you get your perfect fit, Brieanna. Please send us a DM with your email address, so we can better assist. m.me/Shapermint
Thanks!

Utah
1 review
0 helpful votes
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Soso
February 17, 2021

Not quite as good as I was expecting. The straps fold or roll up on top. And gives the appearance of a uni-boob.

Date of experience: February 17, 2021
Shapermint R. — Shapermint Rep
over a year old

Oh, my! That’s a bummer, Kelley. Let us help you get a FREE exchange, no worries. Just send us a DM with your order number and email address, so we can better assist. m.me/Shapermint Thanks!

Kentucky
1 review
0 helpful votes
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Comfortable
March 21, 2021

I've bought things like this before, but I feel like myself, only better with this one!

Date of experience: February 17, 2021
Florida
1 review
0 helpful votes
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Best Bra I've Ever Had
February 17, 2021

I just happened to see an ad for this bra on FaceBook and it looked good so I ordered it. So comfortable, slight padding which hides a lot, totally in love with this bra.

Date of experience: February 16, 2021
California
2 reviews
0 helpful votes
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Checking A Charge
February 16, 2021

I received notification of a charge I couldn't identify. Shapermint looked up my account and told me what the charge was for. No problem.

Date of experience: February 16, 2021
Illinois
1 review
0 helpful votes
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Great items
February 16, 2021

They fit comfortably and I enjoy wearing them, I will recommend shapermint to my friends and family

Date of experience: February 16, 2021
Oregon
2 reviews
0 helpful votes
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Fantastic
February 16, 2021

High quality and made very well. Customer service is top notch. Try them you won't be disappointed

Date of experience: February 15, 2021

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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