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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I tried several times contacting Shapermint by email I just keep getting canned responses. The payment cleared 17 days ago.
I love them! The fit is true to size, fabric is pill free, they wash and wear great, dryer or line drying.
The compression is perfect for long walks and for holding in areas that need it.
I'm long waisted so the rise isn't as high as I'd like but overall they are the best leggings.
I highly recommend them.
This just made our hearts flutter, Leah. Thank you for sharing this. Love lots!
Helpful customer service when order appeared lost. That was good. Bra a bit tight around ribs for sizing.
We're glad to hear about your great experience with the Customer Service Team. But we want to help you get the perfect fit for FREE if the Shaper Bra is a bit tight. Please send us a DM with your order number, email address, and traditional bra size on this link: m.me/Shapermint
Thanks!
I ordered the Empetua leggings they are amazing! They feel better than I could ever imagine. Being older I wanted a bit more support. They offered both support and comfort. In addition I ordered an incorrect size and the return process was very simple and easy. Exchange came timely as well. Thank you for making ordering, the fitting, and total process so easy!
We got you and we really appreciate this, Rachel. Rock on, girl and see you on your next purchase.
We appreciate that, Vicki! Should you need more help especially in getting an exchange, you can reach us through this link. Thanks! http://m.me/shapermint
Amazing service. This company wants you to love their pants and they will stop at nothing to ensure you are happy!
We're glad to have helped you, JL. :) Thank you and stay safe!
I contacted customer service and the service agent was super helpful. I was making an exchange and she did better than exchanging... she gave me a gift. Really cool and unexpected. Will order again. I love good service!
Awww.You just made our day, Kelly! Thank you and stay amazing! :)
I needed very firm Shapeware for medical reasons and I'm not sure if they should feel this tight or if I got them in the wrong size. They're difficult to put on they leave sea marks in my legs and sometimes the top band does roll on my stomach. But that's just one pair that does that. I am tall so I think that might be one of the problems is that I cannot pull them up as high as I would like to I take salt pills which causes my legs to swell up at but according to the measurements I ordered the right size. I need your advice and expertise and telling me if I need to go up a size or if this is how they should feel. It is a relief to take them off at night because they do you compress my legs and stomach which is exactly what my doctors wanted for me. Please get back to me and give me the advice as to whether I should return these and go up a size or this is Howell really firm compression leggings work. I don't remember when I ordered them I still have one pair I have not opened yeah.
So sorry to hear this happened to you, Tracey. Though it shouldn't feel this way. Allow us to exchange yours to your correct fit. Send us a message on this link http://m.me/shapermint with your order details. We offer exchanges for free.
Well made soft and compression perfect for me comes really well package had about 7/8 items until now and will buy more when needed but if you treat them kindly when washing shouldn't have to replace them very often
Thanks for sharing your feedback, Susan. This will definitely help us improve our products. :) Stay amazing!
I have purchased from Shapermint in the past and was very satisfied with everything. However, my most recent purchase did not live up to my expectations. Shapermint stands behind their product and made sure I was refunded. I will never hesitate to purchase from them in
the future. Excellent customer service!
Awww.You got the whole team smiling, Kathleen! :) Thank you and stay amazing!
My parcel was not delivered
And I had a replacement immediately.
Ofcourse I love the bras!
Comfortable!
Yayyy! Try more styles or get all the colors, Raj! Stay amazing! :)
Thanks for your awesome feedback, Penny. Stay amazing!
Very awesome services. My goods arrived quicker than expected. And am very happy with my purchase
YAAAY! Soooo happy for you, Adejoke! More items are waiting! Can't wait for you to try them. Stay awesome! :)
I contacted Shapermint regarding a purchase I made and the customer service was great despite the chat dropping multiple times. They were able to exchange the product size for me since I was having issues doing it myself.
We're glad to be of help, Alejandra. :) We can't wait for you to try more items! Keep slayin'.
Email & did a chat live. Very helpful & friendly. Have another order coming with a few extras being tights.
Glad to know you've had a positive experience with us, Sue. If you need anything else, we're just a message away on this link http://m.me/shapermint.
Love your products! And your customer services team were lovely helping me to sort out a further order from the UK - thank you very much!
Pleasure is ours, Lisa! Can't wait for you to try more items! Stay amazing!
Ordered on line and everything came in a very reasonable time and individually packed which was also nice.
Everything fit just fine and I bought two different sizes and they all worked. Very nice length to shorts, long pants and
Capris.
Thank you
Thanks for sharing your awesome experience with us, BZ. :) Stay amazing!
I love the bras I ordered and they arrived in good time. I am glad they come with bra extenders as I feel like they fit a little small
Cheer up, Laurel. We can exchange it to a different size for free. Simply drop your order details on this link http://m.me/shapermint.
I can't express my feelings after that i mean it's awesome shape after wearing. Nice dress fitting
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Sorry you haven't received your order yet, Patty. Can you send your order number and the email address you used to place your order to us via Facebook Messenger so we can take a look at where it is now? Here's the link http://m.me/shapermint