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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Excellent service especially efficient when exchanging products they were quick and polite and all done via email
Just love all products. They fit perfect and they hide all my problem area's. The material is real good and not cheap at all. Feel good to wear, dont have trouble moving in them. Wish i could get more colors on high waisted leggings. And would love to see jeggings and white pants. Even the packaging looks well thought threw. I hope to see more. Im gladly eager to buy.
I purchased the Empetua All Day Every Day High-Waisted Shaper Panty. I love this product. It fit as expected and provided the slim appearance I hoped for. I ordered three. I have worn and washed them multiple times. They retain their shape and stay in place. I am a faithful spanx customer. This product has my respect and I will try other Shapermint products.
Best shapewear I ever tried. They have the best customer service as well. They are so kind and reply to you very quickly.
The item fitted well but did nothing for my shape or stomach I still looked big and in the Ads seen on face book, the women looked so different modeling the shapemint
Overall great, so glad I ordered! To have to write 100 characters is stupid.
Couldn't be more pleased with customer service after ordering the wrong size. They sorted this out via email and were so speedy and polite. Wonderful, would definitely recommend them.
When I had to return an item, it went surprisingly well. Didn't have to send a receipt or the item back to them. And a replacement was sent very quickly. I am very pleased.
Was way to order, quick to arrive but too much correspondence after I received product. I did one review after I received and keep getting correspondence. Little over kill.
I'm average size (8 reg) but have a slight muffin top that doesn't look great in bodycon dresses. I thought shapermint was a better alternative than plastic surgery.
Boy, was I overjoyed when I put it on. My body looked like I was 25 years old! I'm ordering at least two more.
My experience with Shapermint was excellent. It was easy to place the order, it came in good time also. I'm very happy with the 2 products I ordered.
I ordered a size too small and they sent me another size and allowed me to keep the one I had! Fingers crossed I will soon be able to wear the one that was too small.:-)
When I had a concern about the product I got an immediate response & it was corrected quickly and easily. Very impressed!
I'm happy with the items I purchased. I qualified for a free pair of their high wasted panties and I was sent a size small instead of the size I needed, a size med. I sent them an email explaining what happened and they immediately shipped me the correct size and told me to keep the small. I will give it away or maybe fit into it one day! Great customer service!
It's very Comfortable. I just luv it Thanks So-oo-oo Much 4 making this it feels better than a Girdle... Yessss And Ya Look Good In Your Clothes Wearing It
Items stay in place - don't roll down - very comfortable. Highly recommend these products I have bought multiple products from this company.
They'are great! However mine do roll down. The part that is supposes to compress the stomach is too short, it needs to cover the bottom part and the top part of your stomach, if I pull up it doesn't cover the bottom part and if I don't pull up it covers it but rolls down
I needed to exchange some bras for a different size. Shipment is fast and they have great customer service.
The experience was good, The undergarment worked well but not comfortable if worn for a long time. I do like the product. It does hold you in.
Your products wash very well, they hold in everything that you say. I wish I could buy more. Love all your products.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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