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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Virginia
1 review
0 helpful votes
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Very Comfortable
July 9, 2019

I love the fact that this garment does not dig into you. Moves with you & for the most part, stays up. It does roll down a little in the back but still holds everything together

Date of experience: July 6, 2019
Canada
1 review
0 helpful votes
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Perfect
July 9, 2019

Wonderful company
Shipped very fast
Fit w as perfect using their sizeing chart have already ordered two more times

Date of experience: July 6, 2019
Colorado
2 reviews
0 helpful votes
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Love my shapers
July 9, 2019

Finally found shapers that don't roll and cut of my circulation. I have a very odd shape and most garments I've tried before do not live up to there promises

Date of experience: July 6, 2019
Canada
1 review
2 helpful votes
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POOR CUSTOMER SERVICE
July 9, 2019

I ORDERED 2 PAIRS OF 3X SHORTS. YOU SEND ME 2 PAIRS M/L. YOU RECTIFIED THAT, BUT THE 2 PAIRS OF 3X YOU SENT ME DON'T FIT. THAT HAS BEEN MY SIZE FOR MANY YEARS. I HAVE MADE FOUR ATTEMPTS TO RESOLVE THIS. THAT'S MY EXPERIENCE.

Date of experience: July 6, 2019
Shapermint R. — Shapermint Rep
over a year old

We're sorry about it, Connie. Our sizes are true to size based on a measuring tape in inches, would you mind sending us a private message through our facebook page with your hip and waist measurement in inches and your order details so we can figure out the correct size and send you a replacement right away.

Canada
2 reviews
2 helpful votes
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Great Fit
July 9, 2019

Now I can have the smooth silhouette I was looking for under my jersey-wear.
Great price - great fit.

Date of experience: July 6, 2019
Georgia
1 review
0 helpful votes
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Great customer service
July 9, 2019

Great customer service. After my purchase a shapermint representative email me to make sure I was happy with it. It was a bit too small and rolled down at the top and she immediately sent me another one in the correct size. I didnt have to worry about the return either which is usually the most annoying thing about buying online. Best experience with an online store.

Date of experience: July 6, 2019
Minnesota
1 review
0 helpful votes
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I bought 2 of the shaper shorts and 1 brief. The brief is comfy and stay in place. Shaper shorts cover thighs and prevent rubbing. Comfy and easy care.

Date of experience: July 6, 2019
Nebraska
1 review
0 helpful votes
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Amazing Customer Service!
July 9, 2019

Truly a company that cares about you and your happiness with their product! They went out of their way to make sure I got the right product for me and that I was satisfied!

Date of experience: July 6, 2019
Norway
1 review
0 helpful votes
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Fantastic
July 9, 2019

Shapermint is very comfortable and holds everything in place. Nice price and quick deIivery (to Norway). I love Shapermint!

Date of experience: July 6, 2019
Kentucky
2 reviews
0 helpful votes
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These work extremely well!
July 9, 2019

These work extremely well!
I would buy the product again and recommend to all! I am really glad we Found these

Date of experience: July 6, 2019
New Jersey
2 reviews
0 helpful votes
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Not worth the money
July 9, 2019

Disappointed as it didn't work as well as it did on the advertisement. Not worth it at all. I have nothing else to say

Date of experience: July 6, 2019
Texas
1 review
0 helpful votes
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Fantastic
July 9, 2019

I have spent a lot of money trying to find something that makes me feel comfortable and is not noticeable. Finally I found it. I am VERY satisfied with my shapermint purchases. I am proud to say that I have purchased a few items, that's how pleased I am with this product.

Date of experience: July 6, 2019
North Carolina
1 review
0 helpful votes
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Love Shapermint!
July 9, 2019

Best shapewear company ever. Great customer service. Personal attention. A positive buying experience every time!

Date of experience: July 6, 2019
Virginia
1 review
0 helpful votes
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Thinner
July 9, 2019

Good quality and easy to wear all day. Exchanges were super easy. Whole process risk free and painless

Date of experience: July 6, 2019
Australia
1 review
0 helpful votes
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I Wasn't happy with the fitting of the item I ordered. Replacement was happily sent. I really appreciate how customer service is number one. Product excellent.

Date of experience: July 6, 2019
Canada
1 review
0 helpful votes
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Comfortable
July 9, 2019

Fabric is comfortable. Since I'm small, waistline has tendency to fold.
The size I got is small which fine, smaller than that will not work. Overall it is better than others I had.

Date of experience: July 5, 2019
Canada
2 reviews
11 helpful votes
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If you have been scared off by other shapewear because you paid a ton for something so uncomfortable you can't wear it, this line is for you. Amazing value for the money.

Date of experience: July 5, 2019
California
1 review
0 helpful votes
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Super good
July 9, 2019

Great product. Glad I got mine will keep bying other products from u. Thks for keeping us havy girls in mind when making your garments so useful. Makes me more confident.

Date of experience: July 5, 2019
Australia
1 review
0 helpful votes
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Good product, great service
July 9, 2019

I bought the Empetua All Day Every Day High-Waisted Shaper Shorts in XS/S but they didn't work as well as I was hoping (I'm fairly small) so when I left feedback a customer service agent got in touch with me to find out more about my thoughts. I might have been too small for the Empetua range so she offered to send me a different product from the Co'Coon range instead. I just thought that was great service and feel that the company values its customers. Would recommend and will purchase again based on this experience.

Date of experience: July 5, 2019
California
2 reviews
0 helpful votes
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Try it, you will love it.
July 9, 2019

Helps to erase the panty line. Also holds stomach in. I am a size 22 and I use shapermint daily. Wish these were available when I was way younger. This 60 year old loves clothes and the shapermint just makes them look great. Don't hesitate just try them, there is a great return policy and their customer service is top notch.

Date of experience: July 5, 2019

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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