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Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I'm greatly impressed with my shaper. However, my new bra lacked support. I don't think I'll ever wear it outside of my home.
After ordering shaper shorts in the size I typically order my American Plus size clothes, I let Shapermint reps know I couldn't get them past my thighs. They immediately emailed me a postage paid return label to exchange the shorts and I had the shorts that fit in a 3rd of the time it took to get my original order! Even though they're a much bigger size than my clothing size, they fit very well! I appreciate the Super quick and free exchange!
This was my second order from Shapermint! Their products are quality made, and don't slide like other brands I have purchased. Their sizing chart is spot on and I have not had to return anything. Thanks Shapermint for making me feel more confident!
Ordered 2 items. Black & Nude colors. Fits wonderfully. Compression level is perfect. Very comfortable. Only issue is that the black one doesn't stay up. It rolls down. I don't have that issue with the nude one. Even if I pull the black one 1/2 way up it rolls. Very disappointing so I don't even bother wearing it. Otherwise the product is fine.
Sorry about the slight issue, Olivia. Please send us a DM via FB messenger with your order details, and we'll have someone help you replace that item.
I contacted company and was very impressed at how quick they responded and sent the replacement. I love the product! Order 1 size up from your normal size.
Ease of ordering, great price point, fast delivery and everything was what I ordered in the size/colour I ordered it in.
No more auto bots. You need real people to man your customer service department!
I have yet to enter any discount code for purchased merchandise as promised. Trying to remedy that is impossible. I will not be ordering anything else that doesn't allow a discount code.
Sorry to hear that, Jennifer. We can definitely take care of that for you. Can you tell me the discount you're trying to use? Hope to hear from you soon.
It's comfortable and doesn't bind. The only drawback is that it is difficult to pull on and off in order to use the bathroom.
I've already been telling all my sisters about this! Most comfortable and positive body image shapewear ever!
My support panties fit very good and give my body a neat look. Good quality underwear. Would recommend them.
Upon opening noted grease like stain on item. I always launder clothing before wearing the first time. Stain Pre treated with a little shout and stain gone. Fit is perfect! Do I did not return.
I really like the feel of the shape & the material is great to prevent static cling. I just wish I could wear it without the straps & it would still stay up. Without the straps, it does slide (doesn't roll) down.
Sorry to hear that, Michelle. We might be able to help you with that. Kindly send us a DM with your order details together with your hip and waist measurement in inches via FB messenger, and we'll take care of the rest.
Original order date 12-01.12-10 I noticed shipping stopped. Today is 12-20 and tried to contact or find the package myself several times every day. Still no response so requesting a refund. Still no response. It feels like theft at this point.
Sorry for the slight delay, Karen. It seems that your package was delivered yesterday. Let us know if you need more help.
I am very pleased with the 3 pairs of shape wear l purchased. I would highly recommend them. They are very comfortable to wear for long periods and don't roll down.
Give me something that actually works when it first came I couldn't wait to get into it now I totally regret it
Sorry about that, Margret. Don't worry, we may have a solution for that. Send us a DM via FB messenger with your order details, and we'll make sure someone from our Customer Care team will assist you.
Not happy with u guys and u guys make it hard to talk with some onei still waiting on stuff a ordered your customer service is not good
Sorry to hear that, Annmarie. We can see in our database that the Empetua™ All Day Every Day High-Waisted Shaper Panty Black / 3XL from the order SM2916626 is still on hold due to your cancellation/change request. Please send us a DM via FB messenger if you still want us to ship it or just process your refund. Hope to hear from you soon.
As soon as I put it on the top rolled down and when I put on my bottom the boy shorts rolled up. It wasn't that I had the wrong size because I've bought the same size at other companies with no problems. They fit the same but less rolling. I tried this from seeing the ad's on Facebook. Now I wish I had just kept my money.
Sorry to hear that, Delisa. How about we send you a different style for free? A bodysuit shaper perhaps? Send us a DM on Facebook, and I'll help you create a replacement order right away.
Después que me cobraron la mercancía. Sólo me llegó una parte. La otra dijeron que se había agotado... Ni me dicen cuando me la van a enviar y no me han rembolsado en dinero.
Sorry to hear that, Alexandri. We have already processed the refund for the item Truekind Daily Comfort Wirefree Shaper Bra Black / 3XL. You should receive an email shortly. It will take 5-10 business days to show up in your account. Let us know if you need further assistance.
I have 2 camis, high waisted shorts and now the leggings. They all stay in place. No rolling down or riding up. Everything is contained and smooth. Nice quality.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Sorry about the slight issue, Joyce. Kindly send us a DM via FB messenger, and maybe we can work something out or send you a different product. Hope to hear from you soon.