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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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Product sizing varies greatly between items and also sizing guides rarely lead you to the correct size. Even with taking my measurements, I had to exchange sizes for everything. For example, one of the bras recommended a M based on my bra size but I think I'll end up with an XL! Customer service is OK-I don't like when companies don't have a phone number you can call. The live chat option kept messing up and the attendant didn't seem to understand me (if an item is too small, I probably don't want to order a size smaller!). Through email I got the best results though-the staff was helpful and accommodating. Returns are easy enough but you will pay for return shipping if you don't do an exchange. Overall, I would buy again wth them.
Learning to put on the items that I bought from Shapermint has been a challenge. Once on, however, the items are comfortable and I can stay in them all day without feeling squished. I love the way they feel and shape my body. Keep up the good work.
I had a wonderful experience with getting my exchange. Easy fast and dependable.
I love my new bras.
The product I ordered arrived and I just love it! The website was easy to navigate and everything is good.
I would suggest ordering a size down from the size chart recommendation to get the smoothing results you really want
It does not suck you in at all. I have bike shorts that do more. I'm so disappointed in these!
How about we try something that offers a higher compression, Brandi? Don't worry, we'll exchange it for free. Send us a DM on Facebook with your order details, and one of our fit experts will help you.
I was very skeptical with anything that had to do with body shaping. I hate anything that will be tight around my stomach cause I'm so sensitive to things that go over my belly. I always feel like it's squeezing me and I can't breathe. In addition, I'm relatively thin but I wanted to wear it under my wedding dress in case I get a bit bigger since it's 9 months away. I have a bit of a belly and when I tried it on and put over a tight shirt I could totally see the difference. Also, my mom is bigger than me due to having 3 kids and she tried my small on and I could totally see the difference. She has a bit of the back rolls and when she pulled it over it I was shocked cause it totally smoothed it out. I asked if she could breathe or if it's tight because it was a small and she's not a small but she said it feels like nothing. She could totally wear it out. Again a 10/10. Highly recommend
I really like everything I have bought from Shapermint. I have 10 plus items including the panties, shorts, leggings and bras. This company is great to work with, fast shipping, offer great deals to keep you coming back.
I ordered the product based on the measurements and was too large. I think to be effective you'll need to order 2 sizes smaller than the measurements.
Oh, well then we'll send you a new one for free, Trudi. Send us a DM on Facebook with your order details, so we can assist you properly. Hope to hear from you soon.
Product was a little small for my shape and customer service helped me get the right size. They were friendly and fast!
Ordered 2 items and received 6. This cost me $169.00. I had not planned for that. Sent multiple emails addressing this problem and no one would listen. I keep getting emails asking for me to tell them how I liked the product and that I can exchange if they didn't fit right. No refund offered. This has actually hurt me financially. I would recommend to stay away from ordering from this company.
Here's a screenshot of your order, Kristi: http://prntscr.com/r1vxqv. This is why it's really important to check the quantity before checking out. Anyway, we can definitely refund the extra five shaper, you just need to send them back to us. Send us a DM on Facebook, and one of our fit experts will assist you with our return process. Hope to hear from you soon.
What a great experience to actually wear a body shaper that fits, lifts and allows complete freedom of movement!
The wire or hard plastic on the sides jabbed into me. It also didn't hold tummy in as I thought. It also rolled down and didn't stay up.
Hey there, Michelle! Let's try different shapewear that offers higher compression, shall we? Send us a DM on Facebook, and we'll get you a new one for free. Hope to hear from you soon.
Too damn little. Had to give it to my daughter who only weight 120. I ordered the largest size you sell.
We're working on getting more sizes soon, Drucilla. Stay tuned!
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Fantastic! Thanks for your feedback, Karen! Stay safe and well! :)