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Shapermint

3.3

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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
379
value
366
shipping
389
returns
258
quality
356
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Illinois
2 reviews
0 helpful votes
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Order
March 7, 2020

Easy to order and quick to ship. Products are great

Date of experience: March 7, 2020
Florida
1 review
0 helpful votes
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I purchased two bras which were a little big. I ordered three more but in a size smaller. Turns out the styles were different so the three new ones were way too small. There was no problem returning them and I've already received the credit. No questions, no problems.

Date of experience: March 6, 2020
North Carolina
1 review
0 helpful votes
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Too big
March 9, 2020

Hi, I recieved what I ordered in a reasonable timeframe, it was just too big.

Date of experience: March 6, 2020
Shapermint R. — Shapermint Rep
over a year old

That's okay, we'll send you a smaller one for free!

South Carolina
1 review
0 helpful votes
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Satisfied Overall
March 6, 2020

Even though I did not purchase the right size, the ordering was easy and the product shipped within a week. So I was pleased with the service and delivery.

Date of experience: March 6, 2020
Missouri
2 reviews
0 helpful votes
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Online assistance for bra
March 9, 2020

The gal was not helpful at all. Ended the conversation.

Date of experience: March 6, 2020
Shapermint R. — Shapermint Rep
over a year old

What's seems to be the problem, Sherry? Send us a DM on Facebook using this link, and we'll have someone help you right away: m.me/Shapermint

Canada
1 review
0 helpful votes
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Not a Happy Camper!
April 5, 2020

My orders never come as one, which I understand because they are delivered from different locations. I am upset, however, because this way they are NEVER on time. I have been waiting for the second half of my shipment for THREE weeks now!

Date of experience: March 6, 2020
Canada
2 reviews
0 helpful votes
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Wonderful fit!
March 6, 2020

Ordering was super easy. Delivery was as expected and the product is fantastic! Best fit in years!

Date of experience: March 6, 2020
Illinois
1 review
0 helpful votes
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Perfect
March 6, 2020

Exactly what I need for under my dresses at work in the fall winter. 3x. Run a little small in usually 2x

Date of experience: March 6, 2020
Ohio
1 review
0 helpful votes
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Empetua shaper shorts
March 6, 2020

Very comfortable fast shipping makes me feel so much more confident

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Best shape wear ever!
March 6, 2020

It's amazing and I'm going to buy another one! It fits me perfectly. I even recommended it to my sisters and my sister in laws. It is the best investment that I've ever bought. It doesn't get worn out it keeps tight and it doesn't lose its elasticity.

Date of experience: March 6, 2020
Minnesota
1 review
0 helpful votes
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Therapeutic shaper
March 6, 2020

It not only gives a very smooth appearance for snug clothing but seems to help make a bad back and sore hips feel better just by wearing it. It has a very therapeutic effect for both my back and hips, I love it.

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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So far so good
March 6, 2020

They were easy to get on and they do slim and shape.

Date of experience: March 6, 2020
Colorado
1 review
0 helpful votes
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Great fit!
March 6, 2020

I love my results... it is amazing!
The moment I placed it knew that I found the best shaper ever!
It created the right amount of pressure in the problem areas... I love it!

Date of experience: March 6, 2020
GB
1 review
0 helpful votes
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Best Ever
March 6, 2020

Everything was excellent. The customer service when I had a problem and the product when it arrived. I would certainly recommend the company and the product

Date of experience: March 6, 2020
Colorado
1 review
0 helpful votes
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Best Bra EVER
March 5, 2020

I have never had a bra be as comfortable as these are. I was amazed. Will certainly buy more later and tell my friend that this is where to go.

Date of experience: March 5, 2020
Texas
1 review
0 helpful votes
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Great product love them
March 5, 2020

Best ever love them want to buy all products. Very comfortable to wear all day long the cost is great

Date of experience: March 5, 2020
California
1 review
0 helpful votes
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Smooth it out
March 5, 2020

Now I have five, three black and two beige! Gosh! I can't write that much! Fifty characters?!

Date of experience: March 5, 2020
South Carolina
1 review
0 helpful votes
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Shaper shorts
March 5, 2020

I absolutely love the shaper shorts. They gave me the extra confidence to wear my new clothes. It feels great to love me. Thanks Shapermint

Date of experience: March 5, 2020
GB
2 reviews
0 helpful votes
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Shapewear, not 'squeezeware'
March 5, 2020

I love Shapermint products as they actually fit (using the size chart)
So many company's make shape wear that is too rigid and very uncomfortable but they don't

Date of experience: March 5, 2020
Delaware
1 review
0 helpful votes
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Almost 5 Stars, but...
March 5, 2020

I had received my order within 2 weeks of purchase. I ordered 3 pairs of panties. One EMPETUA high waisted panty, and the other two was EMPETUA the high waisted shaper shorts.
Both were very nice, the high waisted panties did not have the sticky band inside the panties to keep it from rolling or falling down constantly. The shorts did have the stick band inside but the band was not wide enough and still kept falling down. I had to constantly keep pulling up the panties from sliding down. It gets annoying after a while but it does keep you tight and controlled when they are up. I want to try the Miraclesuit next Other then the panties continuously having to be pulled up they felt great and kept everything in its place. I am 5"3 and weight 160 lbs just for reference.

Date of experience: March 5, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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