On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The empetua high waisted shorts and leggings are wonderful! Not see through, gives good compression, and doesn't tear! The at waist daily leggings and shorts I got ripped at the crotch. I tried to contact customer service, and they were wonderful and sent me replacement pairs in a larger size, but those ripped also. I recommend the Empetua line and was very impressed with it.
These are the best, most comfortable Leggings I've ever invested in. Fits perfect and snug.
Bought a pair for my daughter and myself. We both fell in love with them. Feel so good on and gives you a boost of confidence. My favorite leggings!
My last order I didn't like how the bras fit. Too much back flab near the arms. The strap is tpwards the middle of your back and doesn't gather all the underarm flab. That was my only complaint. The shaper leggings are great.
Expensive Walmart type bras with a horrible return policy. They charge you $7 to return their subpar bras
Love the produce. Fits well. Had to exchange because I didn't like how one fit. It was an easy process. I was sent another option of my choice and credited for the difference. It was a very good experience.
It is hard to describe but I need a large for my but and need it built for a small in the stomach part. Then it keeps falling it does not stay up like you promised
Hi, Jennifer! Sounds like a different style will be more suited to you. Can you DM us your order number thru our Facebook page so we can be sure? Here's the link http://m.me/shapermint
My package arrived with two of the same size when I had ordered a 2xl and 3xl. They both came in 2xl. I called and told them and absolutely no hassle to return the one and get the correct one. I love the boyshort 2xl!
I bought a few times and a couple of the items were too small. Return was quite easy and customer service was very responsive. I received the exchanges in no time and I didn't have to return one of the returned items. Quality is also great. Overall, I had a great experience. Will definitely recommend to others.
I have purchased a lot of things from Shapermint and I can truly say that my entire experience was wonderful. I have never dealt with a company that was truly out to please their customers. I made a lot of exchanges at first, being some what new to shape wear, they handled everything beautifully and did not give up until I was totally satisfied. I was even able to talk to a shape wear specialist who help tremendously. I would just like to say thank you to Shapermint and I will be purchasing all my future shape wear from them! Way to go SHAPERMINT...
My wife had been looking for products that would help with her challenges after losing a lot of weight. We found Shapermint. The products are great and my wife loves the way she looks when wearing them. Thanks.
I bought Shapermint two weeks ago and have truly fallen in love. They fits so nicely and hides my small imperfections. A wonderful purchase! I will buy from them again.
I purchased the comfort underwear. I love the fact that they stay in place and don't ride up like most underwear do.
All items fir except the leggings I purchased. The same size as everything else I purchased. Some stay up and some slide down on one side or the other. Not sure as to why.
Hi, Mary. We'd love to help you get the right size. Exchanges are on us. Just send us a DM with your order details to best assist you through this link http://m.me/shapermint.
Great fit for shape ware never would've imagine that I could wear anything like this all day. Nice fit and very comfortable.
They do roll down. I am returning them going to buy another at *****love don't buy it!
Emily Gonzalez long island city NY *******
Hi, Emily. I totally understand that you just want to return your order. But please know that we offer a 100% fit guarantee. That's a free exchange to a different size, style, or brand. Just send us a DM with your order details so we can get this sorted out.
Nothing fit me and I tried 8 different items and 2 different sizes. Very thankful for the stellar returns policy but wish the process was a bit faster. For reference I have very large breasts but am short in stature/short torso/only 36 around, maybe I just have a weird $#*! body? I don't know but nothing worked and I was derisively dejected but it is what it is. I'm happy to get my money back.
Hi, Kiegin. Women have different body shapes and sizes. One style may not work for you but we have different styles and brands available in the Shapermint's online marketplace. Should you need further assistance getting the right shapewear, just send us a DM through this link https://m.me/shapermint.
The high waist boxer is just what I wear every day for total comfort and control for my tight clothes.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Underwear Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Desiree! Sorry you're not happy with your order and about the refund fee as well. Can you message us thru our Facebook page with your order number so we can look into it? Here's the link http://m.me/shapermint