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Shane Co. Reviews Summary
Shane Co. has a rating of 2.7 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Shane Co. ranks 22nd among Diamond sites.
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This place has pretty much ruined my wedding day considering I even had to get married without my real ring and although they had me a loner ring it just wasnt the same. I waited 12 wks or longer on my ring that was supposed to take 6-8 wks i was very disappointed. We decided to go to Jared and they took care of me right away
The service is great! Fast delivery and a huge Collection of jewellery. Very beautiful design Rings, Earring and Necklace are there. I love it Very much. This the site that I recommend everybody to try.
Just had my diamond reset. It looks like a gum ball ring. I loved my diamond and setting and couldn't wait to get it back. It looks like a different ring I hate it now! It's shorter and doesn't look very pretty I'm so mad! I hate this place so much! Avoid avoid avoid!
The service is great! Fast delivery and a huge selection of jewelry. This the site that I recommend everybody to try.
A place for me to search for birthday gifts for some people ;) Its just that easy - you find the thing you need and then make a decision whether to get it here or go to your local store. The delivery is fast and safe, never had problems, though the prices can sometimes be too high.
I ordered myself a princess cut diamond ring years ago from the Shane company. 2 days after I ordered it, a customer service/sales rep contacted me and told me that the stone I had chosen had a bad table on it, he would not recommend the purchase and helped me choose another stone that was more suitable and a nicer quality. He actually stayed right in my price range, did not try to up sell me anything I was not interested in, I found him to be very honest and actually felt that he was TRYING to really help me get the best stone for my money. It has been nearly 30 years since I have purchased that diamond, and I now want a sapphire instead for personal reasons. I asked if they did custom jewelry work and if I could design a new ring for myself using the old stones and new sapphire. I got an immediate response via email in which I was told I cannot design a ring for myself but they will give me my full purchase price back toward a new ring and I can select a setting. This worked out perfect for me as I don't want this stone anymore. I have never had an issue with the setting, the prongs, the gold or any of the other stuff I see in complaints about the Shane company. Yes, they are pricey, but my diamond has so much fire in it, it is just beautiful and I would not have been able to purchase it without the knowledgeable sales person that corrected my first choice. Thank you Tom Shane and company
Had some issues with follow through on a wedding band. Ball got dropped quite a few times. What I wanted to say was their customer service made it all good, actually they went way over and above what I would have ever expected of any company. They sent me a gift card equal to the value of the ring that I had ordered. It was extremely generous.
Doing it right
I love to woo my girlfriend with presents. And one of her favorite stuff is jewelry. I think every lady like this. So why did i choose this service? They have very beautiful jewelry, any woman will be happy to get such a gift from her man. So if guys you don't know how to surprise your girlfriends - you can browse this site
My boyfriend ordered me a ring here. I must admit it looked amazing, very nicely done piece of jewelry. However when I decided to purchase a gift for my friend on your website I faced many problems. The website is not very convenient, it is hard to find a delivery information, support team is always offline, not available for chat, the phone line is not responding as well. You should think about improving your service
I've been trying to buy a necklace for about a week now. My card has sufficient funds but they seem to keep cancelling my order! So fed up! Taking my business to Blue Nile instead.
Short of going to local bulk diamond stores, Shane Co. Offers an inexpensive alternative to the pricey brands. I haven't bought rings but I have bought good earrings.
I know that Shane co claims to be the 'best in the jewelery business' and that their fifth c is 'customer service' but really, they're the worst non-commission based jewelry store I've been to. They're pushy, they ignore you regularly, they don't have a very good selection
I bought my sapphire wedding ring from shane company and it was the best ring ever. My friends all love it and it was only around $4000 for a huge sapphire. I ordered just the gemstone alone online. It was certified and I had it appraised and it was the real deal. It would have cost me almost twice as much from other retail stores I was looking at.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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