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Sewingmachinesplus.com Reviews Summary
Sewingmachinesplus.com has 62 customer reviews and ranks 72nd in the Sewing category. Common review topics include customer service, sewing machine.
I placed an order on april 21st, 200. None of the items were listed as 'out of stock'. The payment was immediately deducted from my account. When there was no notice of shipping within the promised 5-7 days, I checked the status of my order online. All of the items are backordered. Curious, I tried to order one of the items again from another browser. Again there was no indication that they are out of stock. I sent an email to cancel the order immediately. No reply. I've tried calling twice, and like others, was kept on hold. The first time, I was on hold for 56 minutes before giving up. Today, second try, I was on hold for one hour, then got a recorded message - 'sorry you couldn't get through, leave a message and phone number, someone will call, etc', and then - sorry the mailbox is full, can't accept any more messages.
The one star is because that's the minimum possible. It reminds me of a college professor who responded to a student's query 'why did I get an F' with 'because there aren't any Gs or Hs.'
I want my money refunded. I have called and the phone is not answered. My email has not been answered. My order should have been delivered by now. I have notified my credit card company. My payment is limbo. I want some action. Either a machine or my money back..
Placed an order in early April. Called customer service after 2 weeks and was told machine was to ship shortly and just wait. Almost a month later, an email came saying that I should have received the sewing machine and to call if not. I called, was on hold for 58 minutes, got transferred to an answering machine, which was too full to take any additional messages.
At the end of the day, after a month of waiting, I paid but never received the sewing machine that was meant to be a birthday gift for my daughter. The worse part is, this model was still available on Amazon when I placed the order, but I opted for this site based on earlier reviews. Big mistake.
Now I will need to dispute the charge with the credit card company. The company would have been better off saying items were sold out and not ruin its reputation with its inability to satisfy orders or respond to customer inquiries.
Ordered a sewing machine. Charged my credit card and have not received the item even though it was advertised as available. Tried to get through to customer service, but stayed in line for 20 minutes or more each time with no contact.
Customer service is the worst experience I have ever had! No one answers your call or emails. They will take your money, not tell you the product is out of stock and then not answer your inquiries at all!
Dreadful experience speaking to Laura. This company had a guaranteed $1000 machine sale, but Laura insisted on reading terms and conditions to me, rather than emailing a physical copy, as requested four times during my conversation with her. Laura began to get angry on the phone with me and rudely snapped "well, you're wasting my time here." Far be it for me to waste anyone's time taking my money.
I'm distrustful of a company who insists on not sending a contract to you in writing. I've opted to order my machine from a different company.
The sew steady tables are definitely worth the money and wait. Mine took about 4 weeks to arrive and it was well packaged and protected. Very happy customer and will be ordering through sewing machines plus in the future as their customer service and prices can't be beat!
Not knowing the model # of my industrial sewing machine they work great. I order L bobbins and work g r e a t!
Received my order in great shape. No problems. Will use Sewing Machine Plus in the future. Excellent service, thank you.
I expected to get 50 different colors, not 3 white, 2 black, 2 red. These colors are easy to get even tho I may use lots of these colors. For the money and the advertisement of most popular colors. I would not ever order thread like this again.
The customer service I received from SewingMachinePlus was without a doubt the best ever. I wifi always go to them for all my quilting supplies.
Purchased this product for my mom. She won't stop saying how happy she is with it! If you're in the market for a dress form this is a great option.
Do not b e afraid of ordering from this company. I have ordered and had great service even when one thing I ordered didn't work out for my machine there was no problem with the return. Great company.
I received my Dress Form a few days after placing my order. And I received the dress form cover a day later. I've ordered from SewingMachinePlus before and the staff is truly amazing. Very nice people and always helpful. I will order from them again.
Ordered an expensive sewing table Mar 3. Sent query via site contact message and called twice to check order told it was drop shipped. Called to check again, said they were waiting for my phone number (phone number was in the two messages I sent). Receive notice Mar 24th that the vendor was "building" my table and mine would be the next after the one they were currently building and it might be shipped in a week. Not happy.,
I've ordered a number of things from Sewing Machines Plus and have been very pleased with the products and the customer service. Their website is easy to use and if a product is coming directly from them, it arrives quickly. If my order isn't going to arrive in a couple days, they let me know why (coming from the company the manufactures the product) and then tell you when to expect it. I ordered a sit down quilter from them (which I love) and they called to confirm that I knew what I had ordered and to explain when it would arrive and what to look for on You Tube to help set it up. I'll definitely order more supplies in the future.
The price wast the lowest I could find, plus free shipping. The machine arrived ready to set up in the time frame they gave me. All around happy with the company and my purchase.
Excellent customer service always available by phone or email thank you for keeping prices reasonable and fair.
It would have been helpful to know that my one missing item was being shipped separately by another vendor, rather than having to call. Other than that, I have always been totally satisfied with SewingMachinesPlus! :)
Hemline Slate Blue Quilting Studio Collection Three Bag Trolley Set $229.00 seemed like a decent deal, but when it arrived it looked used. The metal framing was rusted and there was rust on the material inside the bags in some areas. The accessory bag had a bad snag in it. The sewing machine bag itself was also missing both end pieces that Velcro inside it. It's been two weeks since I brought this to their attention and still no replacement, although I was told it shipped over a week ago. I've made phone calls, sent emails, including pictures and returned the used bag and either they ignore me or lie to me. We're getting close to a month now since they took my money and still no bag. Buyer beware!
