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Sewingmachinesplus.com Reviews Summary
Sewingmachinesplus.com has 62 customer reviews and ranks 72nd in the Sewing category. Common review topics include customer service, sewing machine.
Awesome deals & service, I have purchased a serger, extended quilting table for me sewing machine along with other supplies and there customers support along with the item I've got have been great along with their prices.
I have purchased machines from them before; so naturally, I thought would be okay too. I paid 3K for a cabinet - took over 7 most to get it and that was not without a lot of heartburn. Had to be shipped in 4 different shipments because parts were not sent appropriately the first three times. I told them I wanted my $299 shipping costs back and they offered me a $50 gift certificate. There is not enough space to detail all the problems with the order, not to mention that you can never get through to them on the phone. If you don't have an extension number of someone to speak with forget it. Never again. By the way if you have something outstanding and need a phone number dial ext 102 - at least that way you can bypass the continuous loop of no answer that takes place. They kept blaming Taconi the manufacturer of the product - which to a degree I can see but after the insult of $50 give card for an order that was supposed to take 6 weeks - ultimately took 7 months and hours upon hours of time - nope they have the responsibility. By the way, after I explained that was unacceptable, I have never heard from them again. Marie G.
Machine freezes up more than it sews. It had a loud noise from inside machine. Returned it and as of this week it is sitting in a large room of machines waiting to be looked at. I'm very disappointed! Advertisers said it could be returned for any reason. They won't refund my money. Said they had to try to repair it first, but couldn't tell me when that might be since they have so many returned machines.
I ordered my machine on Saturday by phone received my order Friday thats fast service it had to come from California to Ohio and got it in less than a week. Haven't opened it yet.
I bought a machine July 31st and received it August 8th. It has many issues wrong and I thought that returns and exchanges would be easy but i have found out differently. I am worried that they are going to waste enough time that the sixty days is up.
No one is on the same page. One person tells you one story and then another person tells you something else. Then they want to get loud and argue with you when you call them on the carpet about it.
I have never talked or worked with such Wonderful, Caring, Honest, People In my life. Thank you with all my heart to Donna, Dale and Nicole also to the ones I did not get names from. You all are Awesome. Thank you again
This was a miserable experience from start to finish. I ordered the sewing machine in April. About 4 weeks later I received an email from the CEO stating that in the midst of the pandemic there was an overwhelming demand for sewing machines-Of course, all the stores in my area were closed. I understand their problems during this time but I saw no improvement in the months i've been dealing with them. Calling customer service was an experience in frustration, I was dissatisfied with the sewing machine and returns have to go through the service department and be approved.(Save your box) Buy from a store where you can try the machine, have a class and talk to someone in person!
After two plus months and numerous email' s we have not received our order. This place will take your money and then just make excuses and blame Corona. Stay away...
Ordered thru Amazon pay, not a good experience.
Although the ad I saw was a bit misleading the agent I chatted with was very helpful and they ship the product very quickly. I've read many negative comments about this company and I really don't understand why because my experience when very well.
Wish I had read the reviews of this totally horrible company is before I ordered from them. Don't make the same mistake. Ordered rotary cutter blades on May 8. They sucked the money from my Paypal instantly. Weeks later they sent an email saying the item isn't in stock and there is no ETA for when it will be. They encouraged me not to cancel since they claimed they would be the first to get it when available. More weeks later, nothing from them. I cancelled and requested a refund on June 5. In a bold lie, they said that Paypal charges right away (NOT TRUE with Amazon or most other site purchases) so it would take 8-10 days for the refund to appear. Still NOTHING. Waited on hold for close to 30 minutes, twice. Asked for call back that never came. 17 days after cancellation, waiting on hold until a person answered, the refund is on its way, allegedly. Sketchy and misleading, Stay away.
I purchased a four thread embroidery machine that I've had nothing but problems with to say the least and have made several calls to try and get my issues resolved only to get the run around. They attempted to tell me I wasn't using the machine properly and that I must be embroidering to heavy of a material such as hats and leather. For one if these materials are too heavy why is it advertised to do such projects and two I haven't got around to using any heavy materials. I've had several thread breakages, bobbin & tension issues only to have their service department tell me that my needles were in wrong but Im well aware of the very basics of this machine. They do not care about their customers or the service they provide but will gladly take your money and run. Im stuck with a very heavy paper weight and have lost money and time in my small side business. Find your products elsewhere. For the record I only gave one star because I had to.
I have waited for 8 weeks, emailed 3 times, spent 2 hours on hold and no one has returned my call or my email. I believe this store has closed and they are stealing our money. Unfortunately I payed through Pay Pal which also seems to have teamed up with scammers (3 separate orders) and are siding with sellers, not buyers. DO NOT order from this seller, unless you have money to throw away.
I woul like to hear from your ceo Blaine Maybe he could help They say cause of the pandemic call can be longer than usuall How long is usual Do you have that many complaints that it takes days and weeks to get back to you.
YOu sent me a machine but it does nothing. Can't even wind the bobbin Just makes a humming noise. Texchs don't even answer the phone. Can I just send this machiner back and get my money.
Failed to send me all of the items in my purchase. After numerous calls and emails requesting a credit, which they have failed to respond to, I will never shop there again. I was going to buy a serger there in the future - so glad I didn't.
Ordered on May 3rd with 3 day shipping. It is now the 24th and still didnt get my order. Noone answers phone or email. When I check order status, it gives me an error. I understand times are crazy, with Covid, but at least let people know what's going on. My money was out of my account on the 3rd
I purchased a Janome MB-4s multi-needle embroidery machine and the extended warranty in March of 2018. About 18 months into the purchase the computerized RCS unit malfunctioned. As per the warranty I shipped the machine in for service at my expense, approximately $375 shipping cost. They had the machine 6 to 8 weeks and then returned it. No communication as to the issue, no indication that the machine was coming, it just showed up on my doorstep. But the machine still did not work. Different problem, but still not working, as if they swapped out one defective unit for the other. I tried calling, never got through to customer service. I emailed, no response. So now I'm stuck with a $3K - $4K crippled paperweight of an embroidery machine and a warranty that is useless unless I spend another $300 to $400 shipping it back again. I don't appreciate my email being ignored, and I don't appreciate the lack of communication regarding my repair. They have my money, so it doesn't matter to them how they treat me now... at least that's what I'm feeling. So no, I will not spend another penny on their products.
I just wrote a review on Facebook, and I think it's important enough to repeat myself on this forum. Had I read all these negative reviews before I ordered my Janome MC400E embroidery machine from them I wouldn't have. However, I did on 12 May 20, and it just arrived by FedEx today, 16 May 20. I don't believe this company is scamming anyone, rather it is caught up in the turmoil caused by Covid19 including a reduced workforce and extraordinary increase in customer orders. That doesn't excuse any rudeness customers are experiencing when complaining and I hope the company's management is working to improve their customer service. In any case, I think these folks are getting slammed by Covis19 related problems and I hope you all give them a chance to catch up and serve your needs.
I purchased a sewing machine that was in stock because my first choice was out of stock. I was not happy when I received the machine and want to exchange it for my initial choice. I have called numerous times, waiting each time over 45 minutes before hanging up. Was able to leave a message one. Also left several emails. No response. Customer service is deplorable. Very disappointed. I will not buy my replacement there... if they ever do respond to me! I have 60 days per return policy and worry that they will not respond in time. Helpless situation.
I ordered a HANDIQUILTER QUICK CLICK RULER BASE in November of 2019. I was sent the wrong item.
I contacted customer service and did a return on that and re-requested my HANDIQUILTER QUICK CLICK RULER BASE. I was assured that it went out via FedEx.
I called you in December 2019.
I called you in February 2020.
I called you in March 2020.
I spoke to Kim at extension 143 twice now.
It is now May 2020 and I don't have my platform.
I am awaiting a call back about this now.
I'm going to contact the Better Business Bureau and institute a dispute on my credit card charge if I don't get an answer, with either a refund or I receive my platform.
