Servesoul.co.uk

This company send out an enabler (can't say carer) for my mother for 15 to 20 minutes every morning. They've done lots of stupid things in the past, could write a book! I'm astounded by their lack of common sense though some of it is down to my mother not understanding them and vice versa. Can't leave a key in the safe anymore due to them making it known we have one so attempted break ins. I don't let them empty the commode as they spill the wee over the floor and they regularly don't do up mum's bra properly. Also they can forget to close the front door which is dangerous for when I'm not in. They sit and wait quite a bit of the time and play with their phones. Mum pays a lot of money for this service. I stay upstairs now as I can't bear to see them. One or two have been rude to me in the past. For the second time mum's usual one has taken the key away with her which is disgraceful and concerning as mum always asks her at the end if she has left the key in the usual place. During the pandemic they have not always been reliable to wear a mask correctly ie the neck trend and one leaves her worn gloves on the ornaments instead of putting in the dustbin. I have to move furniture and items otherwise they will be knocked over. Occasionally they turn up an hour late so mum has to phone to find out what's happened. I wish she would get another company.