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This is the first time I have used this company and it is the last. Order arrived quiet late and flowers passed their best. As I had ordered one of the more expensive arrangements together with chocolates for my daughter, I was upset to hear her comments on how late it was when the flowers arrived and also on their condition. So much for the company guarantee on the life of their flowers as they were binned within a short time of arriving. I will not be using this company again.
I was very satisfied with this order which was delivered on time and described as "beautiful" Thank you.
Brilliant service. So easy to order online. Great emails with updates. Fun approach to business! Will be using again 100%!
Flowers arrived on time
Great quality
My sister was really pleased
Will defiantly use again thank you
I ordered my flowers, gift and chocolates literally the night before and they arrived as scheduled the following day in time for my moms birthday. She was over the moon with the gift. Such amazing service keeping you updated via email from the onset through to delivery. Highly recommended
Top fast service with great value for money definitely will use again and would recommend this company as a serious alternative to other flower delivery companies.
My friend was very happy with her flowers. They came on time with next day delivery and I was kept upto date with emails confirming when they had been delivered. Great service overall and would definitely recommend and use again. Thank you!
Flowers did not arrive on the day and they are now supposed to be delivered tomorrow. I am very disappointed about this I wonder if I had not rang up to find out why they had not arrived would they have picked up on it. I won't be using them again one very disappointed customer.
My daughter was delighted with the flowere. First time iv used this service but would definitely recommend it and I will use it again
Thank you so much.
Beautiful flowers so quick, Ill definately be using you again. Loved them so much. Thank you!
I have to say my first review of this company was negative, however, reviews should also include how a company responds with any complaints. I contacted Serenata Flowers through Facebook, difficulty contacting them on their website. They dealt with my issue promptly, which was as a result of the courier delivering the flowers to the wrong address, and I didn't get them until several days later. Serenata Flowers reimbursed me fully, and I was allowed to keep the flowers. Happy customer, and it restored my faith in them. Will use them again in the future.
I don't know if it was to do with the company, or courier, but I didn't receive my flowers. I needed them for a birthday party for my future sister-in-law, whom I never met before, and I ended up going to her party empty handed :( still waiting to be reimbursed.
Needed next day delivery but didn't know until late on Sunday... flowers arrived promptly and new Mum, Dad and Grandma were delighted with them and the teddy for their new arrival.
Had a technical hitch while trying to order and the company emailed a discount code to compensate, as I didn't see it until I had placed the order I contacted to ask if it could still be applied and it was! No questions or fuss great customer service! Would recommend and use again!
Thank you very much for such efficient service. The price i thought was very reasonable and the recipient was moved to tears on delivery. Thank you.
Awesome service highly recommended. Delivered on time and flowers are loved by everyone. Can't speak highly enough off them
Some of the roses were dying upon delivery, not what you expect when you put an order in with plenty of notice and pay good money, however it was delivered on time
Recipient was home, flowers & gifts left on doorstep. Not what I would expect. Queried with Serenata & they are sorry & hope recipient located their delivery! Not the response expected
Flowers arrived on requested day and I had email updates from Serenata which was great.
I haven't seen the flowers but the recipient said they were lovely.
I will definitely use Serenata again.
Ordered flowers for anniversary. Never got delivered. Put in compliant had no come back or refund still having to chase
I ordered some flowers late Saturday afternoon to be delivered to my recently berieved aunt. They were delivered early Sunday afternoon at the appointed time, and she was delighted with the arrangement that arrived. I will definitely be using this service again
Beautiful flowers beautiful vase, everything was lovely. The delievery was fast and came the day I wanted it to come. My step mum was very happy with the flowers and the vase so made her birthday very special thank you would definitely use again.
