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Thought ordered local but now realise it wasn't. Poor quality flowers and nothing like pic. Complaint made
Ordered a bouquet, received 8 yellow roses, better off going to Asda. Was very dissatisfied, was a special occasion and was absolutely embarrassed by what turned up, came at the worst possible time, would never order online again only from a local florist,
Very disappointing arrived late in the day. Poor quality and value, would have done better from the petrol. Station.
Horrendous.
The flowers weren't fresh and had brown marks all over the petals, not just on the guard leaves as they claim. The foliage had large black spots and insect bites all over it. There were also far fewer flowers than the website photo.
I complained but didn't get anywhere. They're not interested.
Please don't waste your money.
Very disappointed despite the kind gesture by the lady who sent them to be. Embarrassment on both sides and inadequate and unsatisfactory resolve for our complaint.
My flowers arrived very late, the driver had a van breakdown! Ahem! I had ordered them for myself to cheer me up, (I lost my husband recently) and I've been in lockdown, Well they looked as if they had been kicked from pillar to post, battered, bruised and flat, not a good start, And the bouquet only had three roses instead of the six depicted! They are now in water after following the instructions to the letter! We'll see what happens, but really not impressed!
Dont order from this company they are very minimal in terms of replies to any correspondence once they have got your money. Then going through the refund process is even worse. Try your best to avoid there are better online florist companies out there!
Ordered flowers online 4 days before partners birthday. 1st problem when ordering birthday flowers it automatically added a birthday card at extra £3 that I did not want, managed to remove after order but pain. 2nd issue flowers turned up at 7pm on her Birthday, I know they can deliver upto 7pm but its ridiculous, it was to a business address so shut and driver just left outside. Fortunately I told my partner and she had to go and pick up. Final insult looking at flowers they are a poor representation of photo on website (Freya), less flowers and more green leaves, not happy when spending £40, my advice do not use this naff company based in Malta. Wish I had read a lot of the reviews before hand, shocking
I ordered flowers, a card and chocolates for a birthday present, no chocolates arrived and when I queried it they said they would refund me, I asked them to send the chocolates out, I didn't want a refund but they refused saying they only send add ons with a main order. They had my main order and messed it up so they should've rectified it. No chance, the email more or less said like it or lump it.
The flowers sent was atrocious short changed on this bunch nothing in comparison described on the brochure disappointed and angry.
Even after I booked and paid for flowers 3 weeks in advance.
Even after I chose this company because they say they deliver 7 days a week
Even after during the order I specifically selected 10th May (a Sunday).
And even after their reassuring commitment on the confirmation email that " our gift guru is excited to roll up his sleeves and warm up his paws to ensure the present you picked arrives perfectly packaged and right on time."
I then got an email at 9am on the day they were due advising they were unable to deliver on the day required...(from the reviews seems I am not the only one).
They say they hope it did not detract from the sentiment and the intent - well of course it did! They were arranged for a date specifically because it was a significant date. The day after this had passed and gone and left the recipient feeling dejected because they thought we had forgotten! No offer of refund / cancellation just "sorry if you're disappointed". They did not deliver what I paid for plain and simple.
Also. I know that they say in the small print (part of the confirmation FAQs after ordering) that unless you buy an additional card the recipient will not know who sent them. Never come across this before - ridiculous. Even more so given that when they opened the box there was a blank card.
Will not put my next important flower delivery in the hands of this company - or ever again.
Where do I start! Ordered for neighbours 70th birthday yesterday. Did not arrive until today. Could not cancel order. There was a lot of flowers less than the photo online. Paid £30 for a few flowers, what a joke, could have got the same in a £10 bunch from one of the supermarkets. I will NEVER order from this company ever again.
I live in Dublin and wanted to send funeral flowers for my cousin's funeral in Manchester. The order went through successfully and I received my email confirmation. I emailed the shop a few times afterwards with questions and they were aware that the flowers were for a funeral. I emailed them this morning just to get a rough idea of when they would be delivered today and I received two email replies. The first said that a full refund of the order had been made to my account and the other said that because they couldn't guarantee delivery today they cancelled the order! So I wonder what would have happened had I not emailed this morning? A disgraceful lack of customer service and professionalism. Luckily, I managed to order through a more reliable company, so all is not lost! NEVER AGAIN would I use or recommend this florist!
Sent flowers on international mothers day to our mother in scotland. Found out on the morning of mothers day that they weren't going to be able to deliver them. Didnt offer anything but that they would deliver the day after. This is so unacceptable. Cant even contact them to find out why or get a refund.
I was ordered on Tuesday for special on Friday delivery. On end off the day didn't contact. For me difficult to contact them olso somebody waiting and now very very upset.
Never used this company
I have never given on online review but I have so after the service I received. I ordered a standard bunch of flowers on the 20th and the website stated next day delivery. 2 days later there was still no sign of the delivery and no contact from the company, I got into contact and I was told I could have a refund or choose a later date (very blunt with awful customer service). I chose for them to be delivered as soon as possible, and I was told this would then be between the 24th and 26th. After no sign of them on the 27th I got into contact again, and was provided with basically the same email, again with very poor customer service, saying that I could choose a later delivery date, so I have asked for a full refund now. Absolutely ridiculous process just for some flowers, DO NOT ORDER if you want flowers delivered anytime soon, USELESS customer service as well, completely UNHELPFUL.
Just want to say thank you for the beautiful flowers. They made my mum birthday especially as we could not be with her due to the lockdown. She was over the moon thank you once again
My Father recently passed away and I decided to send my Mother some flowers.
I purchased an $110 bouquet (Which included a $20 vase) and my Mum received nothing whatsoever like the picture as per their website, I am still waiting for the vase refund that got smashed and left in an unsafe manner in the box... When I questioned these 'people' via email regarding the 'lack of quality' of their delivered flowers, they said I received the correct amount of stems included, after I had sent them a photograph.
Hardly any flowers and the majority of the 'so called bouquet' was made up from foliage... Embarrassing and totally unacceptable.
The advertised website picture had a full bouquet of blooming flowers.
I would never purchase again from these Scammers... Absolute disgusting the way I was treated and the excuse regarding the stems was nothing short of inconceivable..
I have placed two order with Serenata Flowers and been the recipient of one, every bouquet has been simply stunning and lasted for many days. The colours, the quality of the flowers and the packaging were all first class. I will not use anyone else for flowers from now on, well done Serenata Flowers x
DO NOT USE SERENATA FLOWERS, I never write reviews but you should avoid this company at all costs, i ordered a flower planter for my friend who got married 2 weeks ago, we couldn't go because of the virus, the planter never arrived and i had to spoil the surprise by asking my friend whether she received her flowers, nothing from Serenata at all, i contacted them and got an apology but they then advised item was out of stock, why had i not been told this, customer service is shocking, they then offered to send a bouquet instead which i only accepted to get something sent to my friend and i asked for the complaints procedure as i was still not happy with the outcome, they refused and cancelled my order! Total disgrace of a company and especially during such a terrible time. Now 2 weeks on my friend still has no present from me because of this company, now they are refusing to give me the complaints procedure details
