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Order reference: *******
I placed an order on the 27th of February, with requested delivery on the 8th of March. Flowers were not delivered as requested. Customer service lied to me on numerous occasions:
1. They claimed that they cannot guarantee timely delivery to the postal code area "as indicated" in their terms and conditions - lie #1, the postal code area is not listed in their terms and conditions. Moreover, my order's receipt says that it has a guaranteed delivery.
2. Then, they wrote that there is no guaranteed delivery to Scottish Highlands - lie #2, the delivery address is not in the Scottish Highlands.
3. Then, they said that the delivery postal code area is withing 48 hours delivery zone - lie #3, the order was placed on the 27th of February, 216 hours in advance. Also, nowhere in the company's terms and conditions one can find any indication of the postal code area being in so-called "48 hours zone."
This company has no guts to acknowledge their mistake and to fix it!
Beware of these crooks!
Just perfect, on time delivery, excellent packaging and just beautiful flowers. One happy mum, thank you...
Ordered the flowers grandissimo, thinking it would be a large lush bouquet. Looks like standard size. Ordered for a delivery 2 days before the actual birthday to have flowers on actual birthday not buds which I recommend. Not sure I would order again given the bouquet size and the cost of 40£. Should have pictures of all 3 sizes.
I must admit, I was delighted when these flowers finally delivered.. however I was not impressed that I was unable to select the timing of delivery. This really saddened me as I was sent an email in the 10 o'clock hour to say my flowers were on there way yet they didn't get to the location until after 2pm!
I chose to order from you because you do have a beautiful selection of flowers however I had the same problem with my mums birthday flowers in January 2018. Again they came very late and the choice to select time was chosen after my order had gone through (which is why I kept refreshing my page to make sure that this time I would select a time) which unfortunately was not a choice. Also, despite leaving a preference of "wait patiently" or "knock hard" both delivery choices were dismissed.
The flowers I ordered through you were well received and everything done very well. Many thanks to all concerned will be using you again.
Stunning flowers, delivered on time and great (and funny) messages keeping me informed. I just had to imagine Serenata's "chauffeurs" delivering the flowers with a smart salute!
I ordered some flowers for my mum for mothers day and after realising I'd only ordered 11 stems I was worried the bunch would look quite empty.
I tried to ammend my order but unfortunately it was too late. (Their communication regarding this was good)
My mums flowers were delivered to her the next morning and she loved them and after seeing a photo I was happy myself. Despite there only being 11 stems the bunch still looked full and beautiful.
Overall a great service.
Will be ordering again!
I have used SerenataFlowers many times in recent months and have found their service and quality exceptional.
They have always kept me informed of the progress in delivery and I will continue to use them.
My Mum was so pleased with the flowers and she said they were still looking good after a week!
Many Thanks for making my Mum smile on her birthday
I am sorry Serenata, I am not one to complain, but I'm afraid I have to. I ordered some flowers for my Mum's birthday on 2nd March. I ordered 'Morning Chill' as they looked beautiful on the photograph. However, when I visited my Mum on her birthday, she did say, I hope you didn't pay too much those flowers you sent... when I saw them I knew exactly what she meant.
If you pay £20.00 and over, you do expect a bouquet of some sort, the flowers that were sent were more akin to a 'bunch' of flowers which I could have picked up from any supermarket.
I specifically ordered them to be delivered as it makes it seem more special, but due to flowers that were sent, it has put me off using Serenta Flowers again.
Ordered flowers for my mother's birthday. "Guaranteed" Sunday delivery. Flowers arrived 5pm Monday. No apology. Would not recommend.
This is an excellent business to send flowers recommend it to every one. I needed a florist in Dumfries to send some flowers to my friend Irene who I hadn't seen for 20 odd years. They delivered them on time and to the right door. Thank you very much I live in Rosyth Fife a fair distance away but nothing was too much trouble for them
As stated in another review there was a delay with delivery due to the snowy conditions. However after contacting the customer services they managed to do there best to get a priority delivery as the flowers were for a funeral.
They were successfully delivered on time and I was extremely pleased with the flowers themselves. Very fresh and beautifully displayed. Just what I had ordered.
Was so easy to order, I live in Australia and was ordering flowers for my daughter in London. My daughter was in New York on holidays and was delayed because of snow, Serenata Flowers pt the order on hold for me and as soon as she was back in London the flowers were delivered the next day. Very helpful and very efficient. Thank you, my daughter loved them.
My friend was thrilled to receive these beautiful flowers in a basket. First class service. Thank you
I am very, very impressed with the service from Seranata from ordering to delivery.
I will definitely us them again.
Delivery delayed by one day due to adverse weather conditions. Great communication throughout, and my sister in law was delighted with her bouquet when it arrived. Thank you
I'm disgusted at the flowers my grandmother has received! Do NOT waste your money with this company!
Right of the photo - Flowers I expected
Left of the photo - Flowers I received!
I ordered and paid for next day delivery, not only did I not get it, my order is still in transit nearly a week later. Their excuse? They cannot guarantee next-day (or even same-week, apparently) delivery to stated postcode. Don't you think they could have done me the common courtesy of telling me this so that I can place my order with someone else? My order was an anniversary gift which is now hideously late and has caused me embarrassment. I have sent several emails back and forth and asked to speak to a manager and they say they can't even forward my email to a manager. I'm so disappointed that I chose this company over the countless online florists I could have gone with.
Delivery was due 2nd March. Was told it was a failed delivery due to know one home. This was a lie a I knew they were home all day. Contacted customer services and they said it was due to the weather and they have no control over the courier. Flowers not delivered until the 4th. Two days after a 50th Birthday. Why lie about saying know one home if it was due to weather. Being a customer for 4yrs. Now going to use another company.
