Serenata

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GB
1 review
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Follow Denise L.
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Great service lovely flowers
July 13, 2018

Could fault the service and flowers were lovely. Arrived on time and the recipients were thrilled with them

Date of experience: July 12, 2018
GB
1 review
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Good, just one issue..
July 13, 2018

Great website, great comms and the flowers are apparently beautiful. Just one thing though, I asked that if the recipient wasnt in that their flowers were left with a neighbour. Instead they were left in her woodshed at the side of the house.
Fortunately she returned home within an hour or so of them being delivered but Id deliberately asked for them to go to a neighbour so they wouldnt be in 30+ degree heat.

Date of experience: July 12, 2018
GB
1 review
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Excellent service
July 13, 2018

Ordered flowers to say thank you to my sister. Ordering online was easy and they arrived as promised the next day. My sister was delighted with them and sent me a picture. They looked lovely and just like the photo on the website.

Date of experience: July 12, 2018
Austria
1 review
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The flowers arrived on schedule. Price was better than comparable competitors. The bouquet looked completely different (Choice of flowers, artistic value of arrangement, COLOURS) than at the picture of your product TWILIGHT. The choice of colours was actually meaningful to the event and this is why I was a bit upset. You can have a picture of the flowers to get the proof of deviation from the product I had ordered. This should not happen.

Date of experience: July 12, 2018
Canada
1 review
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Good selection of arrangements on the web site. Once ordered, was kept informed of progress. Delivered when promised.

Date of experience: July 12, 2018
GB
1 review
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Good but late delivery.
July 14, 2018

It was a good service in general, or at least online, but the flowers arrived a bit late than expected and they didnt wait for the person to answer the door, they just delivered them outside the door.

Date of experience: July 12, 2018
GB
1 review
0 helpful votes
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Excellent service
July 13, 2018

Thank you for the service
Wasn't disappointed ordered over the phone from 200 miles away
For next day delivery very pleased with flowers & very efficient service

Date of experience: July 12, 2018
Sweden
1 review
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Lovely welcome for a new baby
July 13, 2018

Lovely flowers and gifts to welcome a new baby boy. Quick and efficient delivery too. Highly recommended.

Date of experience: July 12, 2018
GB
1 review
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Brilliant
July 13, 2018

Very pleased with the price, quick delivery & just stumbled across this website by accident. Will definitely recommend & use Serenata Flowers again.

Thank you.

Date of experience: July 11, 2018
GB
1 review
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Lovely
July 13, 2018

Initially disappointed with the size of the bunch, but the lillies haven't opened up yet so I'm sure they'll be beautiful for my friends birthday. Delivery on time and great communication. Thanks very much.

Date of experience: July 11, 2018
GB
1 review
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Easy way of saying thank you.
July 13, 2018

Easy to order on-line. Ordered them on Monday and they were delivered promptly on Tuesday. Haven't seen the flowers myself, but the recipient sent text to thank us and said they were lovely.

Date of experience: July 11, 2018
GB
1 review
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Quick and efficient service
July 10, 2018

Ordered online on Sunday and flowers arrived, as promised, after 10:30 the following day. Family pleased with the display.

Date of experience: July 10, 2018
GB
1 review
1 helpful vote
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Poor
July 10, 2018

Won't be using this company ever again, paid extra for more stems but the flowers arrived looking shabby and minimal. Notning like the picture shown. Not to mention they arrived week later than what I had asked for. Totally embarrassed when the person receiving for their birthday got them a week late with a happy birthday balloon in.

Date of experience: July 10, 2018
Cyprus
1 review
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Excellent service
July 10, 2018

I heard from the recipient that the spray arrived on time and that they were lovely. Everything was dealt with efficiently and effortless. Thanks for the good service.

Date of experience: July 10, 2018
GB
1 review
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Very happy with complete service
July 10, 2018

Ordered flowers for aunts 80th Birthday. Web site easy to use. Like that they kept me informed of confirmation, despatch and delivery with fun emails. My aunt was over the moon with flowers said they were the best she has ever had. Would certainly recommend Serenata flowers to everyone.

Date of experience: July 10, 2018
GB
1 review
0 helpful votes
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Disappointed
July 9, 2018

Whilst I was very pleased with the easiness of use that the web site offered and the quickness of delivery, I would expect an order that cost over £40 to have lasted longer than a day before dying. I dont expect the courier leaving the box in direct 30 degrees heat for an unknown amount of time would have done the flowers any good either.

Date of experience: July 9, 2018
GB
1 review
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Good experience
July 9, 2018

Used for the first time, would use again, very reliable, and they let you know when they have delivered, this was great as i had ordered the flowers for my sisters birthday so i knew she had recieved them.

Date of experience: July 9, 2018
GB
1 review
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Follow Sian S.
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Non existent delivery
July 9, 2018

Went with this company as they offered next day free delivery ordered on a Saturday and the delivery slot was Sunday evening, received email with delivery slot but the flowers never arrived. Delivery rearranged for Monday following an email from me explaining they had not arrived, this time I received a text from dpd ( as I originally expected), with a link to track the flowers. I dont believe they were even out for delivery on the Sunday as promised. The flowers did eventually arrive and I was refunded. But not great delivery

Date of experience: July 9, 2018
GB
1 review
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Excellent service
July 9, 2018

I ordered flowers for a friend that lived some distance away so I havent actually see the results but my friend has informed me that the bouquet is beautiful. The ordering process was easy and flowers arrived on the date requested.

Date of experience: July 9, 2018
California
1 review
1 helpful vote
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Disappointing
July 8, 2018

Ordered flowers for a funeral and they were never delivered. Said they tried but no one was at the funeral home, really? Contacted them when they told me this and their answer was like "oh well" no guarantee we can get them there even though this was Saturday and the funeral is on Monday.
Wonder if I will get a refund or is their anyone their. "oh well" we will see

Date of experience: July 8, 2018