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Selectblinds.com is the top rated, most reviewed online window treatment company in the United States with over 300,000+ customer reviews. We provide quality, custom window blinds and shades at competitive online prices. We also offer free shipping along with a 90 day satisfaction guarantee. Don’t worry about hiring an installer, these window treatments are a DIY dream! Choose from wood/faux wood blinds, roller shades, cell shades, roman shades, plantation shutters, drapes, and other popular types of window treatments.
SelectBlinds Reviews Summary
The company enjoys a generally positive reputation, highlighted by customer satisfaction with product quality, ease of ordering, and effective installation processes. Many customers appreciate the availability of free samples and the overall aesthetic appeal of the blinds. However, concerns arise regarding inconsistent product quality and unclear installation instructions, which can lead to frustration. Additionally, some customers reported negative experiences with customer service, particularly regarding handling defective items. Overall, while the company excels in providing a user-friendly purchasing experience, enhancing support and product consistency could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We purchased 45 inch solar shades. I spoke to the gentleman three times to make sure that I measuring them correctly. He gave me specific directions as to how to measure our windows. I followed them exactly like he said. I never told him that these would be in set in a window. But I think he assumed that. For that reason we have gaps on either side of our windows, every single one. It looks terrible! And they will not stand by their product. I was told that I was supposed to read the information on the website at the bottom of the traditional solar shade page. I was never even on that page in their website. I will never purchase product from them again because the people that assist you in the ordering process don't know what they're talking about.
Worst company I have Ever had the displeasure of dealing with! The remote blinds do not work, the wire gets tangled and stuck in the motor! The company will not honor their warranty- they will not issue a refund- they will not even offer to fix them - horrible! Stay far away from this company!
Hello Theresa,
I apologize because of the negative experience you had with us due to your Roman Shades not arriving as expected. We have a 90-day satisfaction guarantee that says if there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping! It looks like we have processed remakes for the 3 Roman Shades 29 1/2X 52.
Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at [email protected] and we can discuss our options. You can also email us at [email protected] and reach our design consultant department at 888-257-1840.
Regards,
A little confusing. Ordering was not an easy task. Customer service was fine when I got ahold of someone. I'm ok. I would order from you again.
Hello Rachel,
I apologize because you had a negative experience with us due to our website not being as user-friendly as expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at [email protected] and we can discuss our options. You can also email us at [email protected] and reach our design consultant department at 888-257-1840.
Regards,
Ordered blinds, they were the wrong size, they refused to replace them despite their FIT guarantee. Also their official return policy was "donate them to the Salvation Army for the tax credit." That was the official response from customer service! DO NOT ORDER FROM THIS COMPANY.
Hello Joey,
I apologize because you had a negative experience with us due to our FIT policy not being covered for motorized products. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. I noticed we quoted you on a remake that you approved for $592.32 that you requested to be saved for a week. Once you are ready to process the order, please don't hesitate to call us so we can process that order for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at [email protected] and we can discuss our options. You can also email us at [email protected] and reach our design consultant department at 888-257-1840.
Regards
Had trouble checking out. Had to check out as a guest, but ended up entering the same information numerous times. Probably my error but frustrating nonetheless. I did get a prompt response from Select Blinds regarding my issue, so for that reason give them 5*
Had trouble checking out. Had to check out as a guest, but ended up entering the same information numerous times. Probably my error but frustrating nonetheless.
Their products are junk. Horribly made and cheap. They are not able to manufacture a large roller shade without a horizontal seam across the middle of it, which looks silly. It was comical how bad this shade was. The fabric is low quality. They had a great product in the past, but something has changed. I would highly recommend buying somewhere else.
Hello Jason,
We apologize that your Roller Shades did not arrive as you expected due to the large seam you see. On our site it states Shades over 73" wide and over 60" in height will have a horizontal seam. The seam is placed as high as possible on the shade, so in most cases, it remains hidden. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at [email protected] and we can discuss our options. You can also email us at [email protected] and reach our design consultant department at 888-257-1840.
Regards,
I ordered 4 motorized blinds for my yacht. Within 6 months one of the motors stopped working. This company says the warranty is good for 3 years. Don't believe them. They won't stand behind their product. I filed a claim and was denied. They said I needed to send a video of the reason it won't work.
ITS NOT WORKING! Stay away from this company. To many others out there that stand by what they sell.
Hello Dan,
We apologize for your Blackout Cellular Shades not working the way they should. If you can send a video of them not working so we can show our vendor and can process a possible warranty remake. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at [email protected] and we can discuss our options. You can also email us at [email protected] and reach our design consultant department at 888-257-1840.
Regards,
I ordered 8 shades from they totaling over $2K. One shade was missing the end cap, not allowing me to install it. I've requested the part 4 times and I'm still waiting for it. The first time it supposedly lost in the mail, second time nothing ever provided, third time they sent the wrong part, and I'm still waiting after my fourth request, it was approved but nothing has been shipped yet. It's been almost 2 months from the time of my initial order. I won't be ordering anything else from them.
Hello Clifton,
We are very sorry to hear about the issues with your Solar Shades not coming with the missing end cap you assumed you would get and the poor customer service you received. I looked at your profile, and saw the end cap has been processed. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. I have gone ahead and refunded you $159.00
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at [email protected] and we can discuss our options. You can also email us at [email protected] and reach our design consultant department at 888-257-1840.
Regards
Late delivery by FexEx. Promised on Friday. Received on Sunday. Someone is paying for shipments that didn't arrive on time. I can understand one day, not two.
We ordered all our blinds from Select Blinds for our entire home in one transaction after ordering samples. We laid our woodwork piece atop their samples and it looked like "Moon glow" was a perfect match…. Until they're up on your windows and it becomes apparent that the sample color containing only 5 pleats didn't show what happens on a full sized window upon raising the shades… suddenly a garish cartoon-like yellow is striped across your windows! It completely clashed with everything. Of course there's no returns after they looked into my complaint. I furnished them pictures of our woodwork with their tiny sample, which looked fine and a picture of the shades up with the cartoon yellow. They offered a slight discount which was basically what we paid in the first place.
Another thing I dislike is how you can only raise and lower their blind by pressing and holding the button in the exact middle of the bottom rail. Others blinds I've owned allow you to grab anywhere on the bottom rail and move up or down, this is a huge inconvenience for our large picture window behind our couch. And it makes a large popping noise upon pressing.
Never again will I order from Select Blinds.
Hello Sharon,
We are sorry to hear your Cellulars had color issues and that the lifting mechanism is not working as well. After looking at your order, I do see we put in a new remake order at a hefty discount. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at [email protected] and we can discuss our options. You can email us at [email protected] and reach our customer service department at 888-257-1840
Losses to scam are products of mistakes and we all make mistakes. The important step is what we do afterwards, the decisions we make after will either move us forward or hold us back. I lost $75,000 after investing in a fake investment company. Thanks to Moneyrecovery001 At solution4u Dot com for helping me recover my money back. Little did I even know that it's possible to recover lost coin.
They sent me an email that specifically said: (but then later would NOT honor what they told me in email)
"And just for sampling our products, you can take advantage of our current sales promotion -- whenever you're ready to order! There's no rush. If today's offer isn't available when you're ready to purchase your new window coverings, simply reach out to our Customer Loyalty Team and they'll be happy to apply it to your order at checkout".
Hello Liz,
We are sorry about any confusion you experienced with getting samples and placing your order. On our website, it states, "You can still get today's sales deal if you want to order samples first. In fact, we strongly recommend that you order free samples prior to placing an order. We don't want you to feel rushed into purchasing something just to get that day's promotion, so we will honor our best offer (including major holiday sales) for an additional 30 days. When you’re ready to order, simply build a shopping cart and contact our helpful customer service team to apply the promotion".
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at [email protected] and we can discuss our options. You can email us at [email protected] and reach our customer service department at 888-257-1840.
I ordered wood blinds and expected to have them in about a week. A month later, I still didn't have them. I called customer service and was assured that they'd be shipping in a few days. I NEVER received a notification but upon checking my order status, they were backorder for a month! I decided to wait, since I wasn't in a hurry.
Another month went by and still NOTHING! Select Blinds had not notified me that they were on backorder indefinitely!
I finally canceled the order. I called customer service BEFORE placing an order for a different blind and was told that the materials were in stock. 2 weeks later, they STILL ARE NOT IN PRODUCTION! Meanwhile, I was supposed to have them tomorrow! This company is a joke! They obviously do NOT have the inventory to fulfill their orders and don't even care to update Ethridge site to reflect this, before waste their time placing an order. I will NEVER order from this company again!
Hello Michelle,
We are terribly sorry for the unfortunate experience you have had with us. This is never our intention to create a negative experience causing stress for you, the customer. I am going to be contacting our vendor and requesting an ETA as to when your Faux Woods are expected to be shipped. My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at [email protected] and we can discuss our options. You can email us at [email protected] and reach our customer service department at 888-257-1840.
Due to website glitch my order arrived incorrect, i call the customer service they do not take returns because the order was placed online, the best they would do is charge me another $400 for the correct blinds, and will not take other ones back for a refund which is unacceptable, so would cost me $1200 for 4 blinds.
Hello Fernando,
We are very sorry for the experience you have had thus far with us. Our goal is to create a positive shopping experience and provide that 5-star service you deserve. What I would like to do is to have you please email me at [email protected], so we can discuss the issues experienced, and see how we can make this right for you. I look forward to hearing from you.
I have purchased many blinds from Select Blinds and to be fair, the blinds have been great however, the controller they advertise was NOT what I got. I ordered the NEO controller but what I received was one that I can buy at Walmart.com for $39.00. I talked to customer service several times and while they will refund my money, they are making me pay for return shipping. It's not the money I'm concerned with but rather the fact they won't admit fault in false advertising and sending an inferior product to the one they are advertising. Bad business and bad customer service.
Update…. I was finally contacted through this review by the company and through several messages and explanations, they refunded most of my money and changed their website to reflect the controller they are now selling. I guess reviews do work! I ended up retuning their controller and bought another off Amazon that works much better.
Hello Robert,
I am sorry to hear about this mistake that we made. I don't want you to pay to send it back to us, please email me your order# so that we can get you a return label right away. My name is Brian Royston, and I am Select Blind's brand ambassador, please feel free to email me at [email protected]. You can also email us at [email protected].
The price is over double the last time I purchased the same blinds.
I gave a review of 1 star because the price of my blinds went from $30 each to $75. I kind of freaked out.
The reality is, not having to go to multple stores shopping when time is tight and being able to order the blinds at like 3am when I have some time is very helpful. The fact that they make it easy for someone like me, who can't measure anything accurately, to actually get the blinds I want and have them fit and make me look like I know what I am doing is such a fantastic relief. I am confident I will always use Selectblinds and recommend them to anyone that asks. A little stress relief in a busy life is huge! Thank you for what you do for us SelectBlinds!
The price is over double the last time I purchased the same blinds. I freaked out and gave a bad review.
The reality is SelectBlinds is super easy for idiots like me. I love this site because I can order what I need and get what I want without having to spend hours shopping various stores. I had to order my blinds at like 3am because of lack of time. SelectBlinds helps me relieve some of the stress in my life by making sure I get it done right the first time. That is so HUGE! I'm sorry if some people think they had to wait too long to get their order. If they would try ordering just about anything right know they will find they have to wait. I ordered windows and had to wait 6 months! Get over it. Place your order and forget about it. Your order will just show up and if you did your part right you will get what you wanted. As far as pricing goes, my windows were like 10 times what I thought they would be. I need to get over that too!
Great blinds so far. Summer heat will tell if they warp.
Onlky gave 4 stars because I was called and told blinds were backordered. I said cancel order.
They said. Well I cant guarantee they will be canceled. 2 days later they arrived.
All good though, I needed them. But dont sell blinds if you dont have blinds ready to be made.
Hello James,
We strive to provide top-quality window treatments at a budget-friendly price. The 2" luxe modern faux wood blinds you ordered are of exceptional quality, that gives you the look of real wood. They are moisture, heat, and fade resistant. Once you receive them, please feel free to contact us with any questions.
I ordered $800 worth of blinds, 2 were the wrong size, way too big. I called them and they told me I would have to take pictures and email them, which I did. I did everything they asked except stand on my head. I have fibro and it was really painful for me to take pictures of the blinds, windows and then the boxes with labels inside marked with the incorrect sizes. The pictures weren't good enough and they then told me to take them out of the box and take pictures. I told them I was done. They refused to do the right thing and send me the correct blinds or refund my money. I still can't believe it. I now have to buy them again. Shop ANYWHERE but here.
Hello Karen,
We apologize for the issues you have gone through on this order. All of our products are custom made here at Select Blinds, which is why we do not accept exchanges or returns. We do have our 90-day Satisfaction Guarantee, so if there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping! All we ask is to take a picture of the product using an aluminum tape measure so we can see the dimensions are incorrect. We would like to get you taken care of so you can enjoy the new window coverings, please send in a photo to [email protected]. If you have any other questions, you can reach our customer service department at 888-257-1840.
We purchased some shades from SelectBlinds for two bedrooms. We were pleased with the look, fit, and ease of installlation. Unfortunately, one shade was defective, broke a suspension cord, was no longer functional, and we had not retained our purchase information, order #, etc. We decided to order a different window covering that was somewhat sturdier. When asked to rate my experience on that purchase I was still steaming about the broken shade and was less than laudatory in my one star comments. To my surprise, I received an email and text message from Brian Royston at SelectBlinds asking me to contact him. I did so, and after I explained my poor rating, Brian went out of his way to find my order and replace the defective shade at no cost to me. I highly recommend SelectBlinds for quality, affordability, and especially, exceptional customer service!
Hello Douglas,
I want to apologize if our site was not as efficient as we like it to be. We are always looking at fixing any glitches or other issues that come up. Our goal is to create an efficient shopping experience, so you can purchase the best window treatments for your home. We are excited for you to receive your 2" premiere faux woods blinds, they give you that customized, real wood look that adds a bit of sophistication. If you have any other questions, please call us at 888-257-1840.
I received my Select blinds after Fed ex held them up for more than a month. Once installed, it is obvious that the vertical blind slats were made from clearly different lots of material, as they didn't match color or texture, and when closed the light from outside highlights the 4 slats very clearly that are different. See picture
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Hello Georgine,
We apologize that your Solar Shades did not arrive in the measurements you expected. We have a 90-day satisfaction guarantee that if there is a defect in a product’s material or workmanship, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping!. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. Can you take a picture of the gaps on the side and email to me, so I can look into this more.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at [email protected] and we can discuss our options. You can also email us at [email protected] and reach our design consultant department at 888-257-1840.
Regards,