SelectBlindsReviews 9,509

Ordered a series of 68+-inch blinds 5 years ago and they arrived with 48-inch wands, made sense to me as the windows are about 3 feet from the floor. Ordered a series of the same blinds for similar windows a few weeks ago and they arrived with 24-inch wands.Our production facility has advised the product specifications were different in the past. As of 2021 they have been going by the new specifications for wands (...) If you would like a different size wand, they are $5 each + $5 for shipping. That needs to be announced up-front.

Yikes, I wish I had done my homework and checked out the reviews for Select Blinds before ordering. Clearly the company stalls and resists responsibility when they make a mistake. How are they still in business?

I ordered 17 light filtering blinds (over $1000 worth), and 6 of them were cut too short, leaving a 5+ inch gap from the window sill to the bottom of the blind. The blinds were professionally measured; no mistake was made on my part. Okay, I thought, we all make mistakes. After some back and forth with their chat, I was told by Select to send pictures showing the full measurement of the blinds, which I did. I ordered 54" blinds, and the measurements showed that the blinds only reached to 44". I thought that would be it, but then I was told that their "quality control" people had to look into it. Who had I been communicating with? Any reliable company would take responsibility for its mistake and make things right, and want to do so right away. Instead, I'm getting passed around, with no resolution or refund in sight, and I'm wasting a lot of time having to prove that they made the mistake.

I totally get that they need proof that the mistake is theirs, but I've never encountered a company that makes the customer jump through so many hoops. Reading the other reviews, I'm nervous that I'll never see those 6 replacement blinds. That's all I've been asking for. Just send me the blinds with the exact measurements I submitted and paid for. So it's a gamble dealing with Select Blinds. If they make a mistake, you basically lose in time, money, and headache. It's not worth. Plenty of other companies with better reputations. Just stand by your work and make things right when you make a mistake. That's what reliable companies do.

Tried to put shades on two bay windows. The narrower shades for the side windows could only be made with a cord so we ordered them that way. The wider shades we ordered cordless. After being on hold forever I talked with a rep who had very little product knowledge and did not tell us that the tape would only go across the valance for the narrow blinds. Consequently the blinds don't match and they would NOT make it right by re-doing the wide ones with a cord for free. We would have had to pay for them at just 10% off what we originally paid. Told me we should have read the fine print. I told them they should have better communication from their reps. They gave us a 5% refund ($100) on our order but now every time I notice the mismatched edge tape I'm going to get mad again. Pay a little more and go to Home Depot. The customer service is much better and you will get all of your questions answered in person.

I had the pleasure of working with a gentleman by the name of Ryan Hirst who was outstanding from start to finish. He took a sincere interest in wanting to help fulfill everything on my agenda, and address all my concerns with patience and thoroughness throughout the entire process. He made it incredibly easy to communicate with him as he emailed me directly and followed up promptly as promised. The original quote that we curated was out of my budget so he made recommendations that would work with my budget without compromising the quality.

I'm sorry that I wrote the below review. I did some further research and found that window dressings in general can be pricey, if not downright extravagant! The blinds that I ordered from SelectBlinds are affordable, by direct comparison! So please forgive the knee-jerk reaction and accept a humble apology.
("Take 55% off everything" Well, when I ordered the blinds that I wanted, the site said $17.55. At checkout the price went to $70.99, then the "discount of 55% which was the price that I looked at a few days ago... I need the blinds so I will buy them. Perhaps this will be the only purchase.)

It was ok. Nothing over the ordinary. Navigation was good. Kind of disappointed though. I got an email for 50% off the same evening after I ordered. Hoping the final product is of good quality.

A little misleading to say shipping is free in my cart and then adding a handling fee as the process continued on. Other than that, the ordering process was very easy to follow. I am hoping the product is exactly what I need.

Not a good experience. We ordered a specific size, it arrived significantly smaller. I emailed for help, they said I had to call.
I waited on hold for 37 minutes before someone answered...

The lady told me that they take my measurement (what i want) and deduct. 125 for the roller and 1.25 for the fabric. Net/net, the product is 1.375 inches smaller than what i asked for.

This is a privacy window in a bathroom, now we have almost a 3/4 inch gap on both sides of the covering... which means there is no privacy.

They wont refund, they said I could pay to make it again... but still, it would be 1.375 inches smaller than i want. Its bizarre.

Ive ordered blinds for years for different homes, this is the first time they arbitrarily take off 1.375 inches. Usually its. 25... but 1.375 is really bad.

I ordered four shades, two of one size and the other two a different size. I followed the measuring instructions on SelectBlinds website. They were outside mount and it stated to add 4 inches to width and length. I was hesitant but assumed as a blind company they knew better than me about their blind measurements. Of course upon receiving them, I should not have added those extra 4 inches. I read their exchange policy and it sounded as if they understood problems that can occur from ordering blinds online so again I assumed I could exchange for the correct widths. I'm very wrong. They only do ONE blind from the order and the customer service representative implied it was my fault for following their measurement guide. My CV order was almost $400. Very disappointed with Select blinds

Director contacted me finally, they offered a valid settlement, fully satisfied with the outcome. Thanks!

Track width is correct. I ordered a 10 panel split stack. That means 5 panels on side, so a 5 slot track is needed. My order came with a 6 slot track. That adds nearly. 75 inches to the depth of the panels.

The description does not specify width of panels. I was told to divide the width of the track (149 inches) by the number of panels (10) then add 1 - 1.5 inches. So 149/10 =@ 15". 15 + 1.5 = 16.5. The panels are actually 18 inches wide. This means that the panels will cover part of the window on each side, and the panel overlap is excessive and unattractive. Other sellers are clear about having standard panel sizes. SelectBlinds makes it seem that they offer custom panel sizes. They do not.

The product description is insufficient. The information that I received when I called customer service for more details was incorrect. The CSRs do not seem to be familiar with the panel track product.

If I had been given accurate information about the track size (not custom, obviously) and the panel width (not custom either) I would not have ordered this product.

And customer service has not responded to my questions or concerns.

Image 1 is the track configuration I expected, with desired measurements A & B marked. Image # 2 is the 6 slot track I received with only 5 slots used for panels.

I've purchased and installed custom cellular blinds in each of the three homes I've owned. I bought my first set from a Blindster.com. Great price, average to good quality and attractiveness, and easy install. Second home's blinds I bought from Blinds.com. Good price, great quality and attractiveness, and easy install.

Unfortunately, Blinds.com I bought from didn't have the color I needed for our paint in this house, so I bought these shades for a whoppin' $275 each!, expecting top quality, great attractiveness, and an easy install like their top competitors. The fabric quality is on par with the last blinds I bought and the foil interior lining was a nice surprise, but the mismatched plastic color with the fabric color looks tacky. They should have stuck with white plastic.

The mounting brackets do not snap in like the "how to install" video on their website shows for this product. It's very difficult to tell when they engage and most they time they don't without adjustment. It is very poor installation hardware design that doesn't work without making manual adjustments with a pair of pliers. It took me waaaay too much of my evening to figure it out. Later, I checked YouTube and found a guy that figured it out and has over 85,000 views from frustrated SelectBlinds customers with the same problem due to trashy design work.

Very neglectful to have such a blaring flaw in their installation design. ***SelectBlinds emailed me requesting a review and then blocked this review from posting on their website (I did omit the names of the competitors and still blocked it).

If you feel like being lied too and wanting a horrible experience all the way around this company is for you! After at least 20 calls they agreed to make 7 new blinds, which I never received! Contacted them they said order was canceled and couldn't give reason for lack of notes! Contacted BBB and the company lied to them and said they send blinds and I was unhappy with replacements. This company is the most unorganized joke! Buyer beware!

When I didn't receive my order after several weeks, I called and they didn't have it! I resubmitted the order and without my asking, customer service wrote me and asked how they could help. They wanted to be sure I was satisfied. Not many companies care today! If the product is as good as customer service, I'm sure I'll be orderiing again!

I place my order for my blinds on 8/9/22 a estimated delivery on 8/29/22. Today is 9/2/22 and no blinds so I decide to call them to see what's going on. They were rude on the phone and they told me my blinds will be shipped on 9/30/22. I told him that was unacceptable and with a rude tone she says what do you want me to do. I said I wanted a refund and they said they can't guarantee a refund. I'm just saying if your slogan is 100% customer satisfaction, then you need to get better people on the phone and stop lying about shipping dates and guaranteed a refund. I don't want a refund and I didn't want to write a bad review but if you don't care about your customers I want to let everybody know.

Shopping was fun and easy... waiting for the shades to arrive... looking fwd to the delivery in a week or so.

My experience was nothing positive. I was a first-time customer and while ordering my blinds I reached out to customer service to walk me through the process. I ended up getting the wrong order and when I reached out to them again I was basically told "too bad". There was nothing they could do. I will not recommend this company to anyone, and from now on I will make sure that I order blinds for my home from a local retailer.