Seating MindReviews 449

I selected the soft casters...and so glad I did. They don't show up as a line item on the order form, so just be aware of that when you order. They mention a limited warranty, but I didn't get any paperwork, so perhaps I imagined that. Also, I wish they had instructions on best way to remove the existing casters. They should pull straight off, but if the metal part is left behind, you'll have to grab onto it with pliers, and then hit the pliers upwards with a hammer, then they come out easily. But with lots of black grease.

The reviews here are the truth. We ordered 68 chairs total and we have yet to receive them all. What we have received we got weeks later than promised, 18 of the chairs were the wrong chair entirely, and we are still waiting for deliver of the last two.

Customer service is slow if you get any response at all.

I hope people can see these and not the "Shopper Approved" garbage saying nearly 5 starts.

***SEATING MIND IS A BAIT AND SWITCH SCAM COMPANY**** Beware and read all of the 1 and 2 star reviews customers have given. They have finally responded to some BBB reviews, but none appear to have been resolved.

After ordering our chairs for our office in 2018, it took Seating Mind THREE months to ship, and once they finally did ship, it took them another month to deliver. Once our order was delivered, the chairs arrived scratched up, broken, with loose or cracked arms. When we asked for new arms, they repeatedly sent us the wrong replacement arms, and finally just flat out stopped responding to our emails. When we would [occasionally] get email responses from "Customer Service", it would be in one word answers, and would refuse to answer questions/help. No one picks up phones. Often they would have an automatic reply email saying they were out for 3 weeks for unheard of holidays. Several times they asked for uploaded to YouTube video proof of our broken chairs (a picture wouldn't suffice?), and once that was uploaded, they still don't fix their wrong and ship out replacements! I think they just figure if they run you around enough you'll eventually tire and stop trying to get in touch with them. Best advice is to put in a claim to your credit card company - that is the best way to get a refund, rather than trying to deal with their nonexistent customer service. But before all that - save yourself the headache and don't order from Seating mind! BEWARE!

BEWARE of this company. The photos they provide and descriptions they pen are simply Creative Writing 101. I received a 'refurbished' chair which they touted as being 'a brand new chair.' Not so. NOT EVEN close. I was completely willing to accept a chair that didn't look brand new - but the one I received was soiled on the seat as well as the backing. Looks like the chair had previously been in a car repair shop with oily hands along the edges of the mesh backing and seat. Yuck. I ordered it AUG 30 - was told it would be delivered SEPT 7 - but then given a myriad of excuses for it not being delivered until SEPT 18. They sent me a "Review Products You Received" on the 7th - which was impossible as I had yet to receive it. Waited another 11 days to get it. When I then tried to rate them - the link had (no surprise) expired. I reached out to ask how I could rate their service and product - and have yet to hear back. Below is the description of the "refurbished" chair I purchased:
"This desk chair is pre-owned and in near brand new condition. It comes from a large firm that downsized, and was certified refurbished by our professional team. Only after going through a multi-point inspection, are these office chairs certified for sale. They look and feel as brand new. This item is eligible for our 30-day hassle free money back guarantee. Be smart and purchase a pre-owned chair instead of a brand new chair and save money. Buy a refurbished office chair from us, it will be in the same quality as you expect when buying a brand new chair. You can expect a grade A condition chair."
ZERO desire to spend the time, effort and money to send it back - yeah, 30-day hassle free money back guarantee. I would be spending half of what they refund me in shipping it back - as I'm sure returning it won't be free. Attached some photos - to convey an idea of how dirty it is. NO ONE even attempted to clean it... so much for the 'multi-point inspection' they have. The metal surfaces of the chair are dusty and the chair rollers do not roll. What a joke. Don't waste your time people. You've been dutifully warned.