Seating MindReviews 449

Not a good purchase - ordered six chairs for a discount (saved $600+ by ordering here vs. through my designer) and the chairs were not great. All had scratches on them and looked REALLY used. One chair showed up with a broken arm. The solution was for Seatingminds to send me a new arm that I would have to replace myself. They also sent a "how to" video that only showed the beginning of how to take the chair apart. The customer service team only replied to half my questions and it took forever. On top of that, the shipping company was impossible to get a hold of and we had delivery issues. Spend a little more money and go elsewhere.

Lazy, unorganized, unprofessional con artists... just another example of the New Jersey stereotype.

Terrible customer service, doesn't begin to describe just how awful this company is.

Placed an order for "Herman Miller Sayl Side Chairs Black Set of 2 Chairs"

Listed and sold as a "set of 2"

16 days later I received a message from their "customer service" department informing me that somehow the set I order (over two weeks prior)... was actually NOT available. They only had one of the two chairs they sold to me as a "set".

They clearly have no idea how to run a business! When it takes over two weeks for them to even start reaching out to their warehouse? Listing items online that they don't even have? What a joke!

They offered zero solutions, alternatives... not even promo code for their mistake.

The only solution was a refund... they stated the refund would be issued "within a week" that was June 27th 2019 (order placed on June 10th)

It is now July 12th and they have yet to refund my order of $449.

DON'T WASTE YOUR TIME OR MONEY!

There is a reason the BBB gives them an F!

Total SCAM. I purchased what was supposed to be a "refurbished" chair only to receive a filthy & broken chair. I contacted their customer "service" only to be told that the listing on the site did not include lumbar support (the part that was broken in shipping). The customer "service" agent suggested that I simply throw the lumbar support piece out because that wasn't part of the advertised product. Total SCAM company. Avoid at all costs.

Great price if new item. The chair was shipped in a very poor cobbled together two boxes loosely taped together. The chair was damaged in shipping as it rubbed against the box during shipping. When contacting the company I was advised the chair was restored to the best possible quality. Restored? First I had heard of that. Did not read it back a month ago when I ordered. Yes, that is right it took over a month to get my order.
I read over the site and still did not find the note this was a site of restored products.

First time buyer, I was excited to find the chairs I had been searching for (at a reasonable price and a local New Jersey company, thinking the deliver would be fast)

It took 16 days to hear back from customer service, telling me that the set of chairs I purchased wasn't actually available. They somehow only have one chair (however it was sold on the site as a set) the agent offered zero compensation, alternative or solution to the issue. I was forced to cancel my order...and they told me the refund is going to take another week.

So I wasted three weeks with this company. It is embarrassing & unprofessional to say the least.