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I remember when i was a little child and mom and me use to walk thru Sears. I still do to this day. I love the quality of products they have
I came to know that this company is only working as a middle man who recieve orders and booked those orders on the original site of product keeping the commission. And sometimes these guys keep up the money and never deliver the product.
While i love sears id like to see more collectibles.
I use to shop at Sears all the time. Their quality has slipped and I can't find the things I'm looking for. I will go back it the fix the problems and others will to I bet Brenda Carlton
All of the team in customer service of Sears are unprofessional. They don't know how to deal with the customer even they didn't know how to answer a reasonable alternate. Will never use again.
I have to admit, Sears has surprised me with their customer service, shipping times, and variety of merchandise handled through third-party vendors.
It was hard to find someone to help me. Then there were only a couple places to check out. The tire and battery service is not what it use to be.
Stores are often in shambles and sales personnel few and far between.
Land's End has given it a boost, but can this patient be saved?
It would be a shame to lose such an American icon of retail.
(My first house was a Sears kit house!)
It was an awesome shipping experience of my Online shopping and getting then real fast at my door step. Today I knew that there are few online stores who cares about their promise of delivery. I ordered my favorite Skirts from Romwe.com which I had chosen after a long search on net, I got bundle of my choice collection there and ordered one because I couldn't wait to have it dressed. When I read the reviews I decided to see if I could contact Romwe to see if they were able to exchange it for the next size up (good decision). I raised a request within my order on their website and they got back in touch with me that same day (last friday) to let me know they changed the size of the item. I was then expecting it to take at least a month to arrive... oh i was sooo wrong! It arrived today - 5 business days after I ordered it with NORMAL shipping. I was a bit anxious to open the package, fearing the quality of the item inside. I'm planning to continue to use Romwe when I complete my outfit with shoes and accessories. The deals they offer on their products are amazing!
The spring deals seemed attractive but overall I enjoyed shopping here.
Sears tools can't be beat and they will replace any tool that is broken or damaged. But Sears is old school and seems to not be able to get into the 21st Century. Their prices are a bit high compared to other national chains. Went in looking for a special colored knit shirt. Too pricey. Other stores sell the same type of shirt for much less.
Sears was so good long ago, remember sears and roebuck? Not the same quality as past times, very sad.
The displays are somewhat out of style, but they still have good clothing at reasonable prices. I like the fact that they have people there who know how to measure for a suit. It's like going back in time to shop. I hope they can draw in the young crowd... that should be the focus of advertising. We went to buy appliances and the guys were sitting in a huddle and we had to go and get somebody's attention to get help.
Sad to say my Sears closed a couple of months ago. Almost always receive great service and deals
This is the third Craftsman lawn mower I've had in a year or so. It's JUNK. Once I got to the Corporate level they worked with me. Replaced it two times (I elected to upgrade and pay the difference). But you can't fix junk by replacing it with junk. At this point Sears won't bother to even reply to me.
Their warranty is useless! They were told to NOT fit our car with what are known as "Pleebs", they did anyway, we got stuck with some fake good-years that ARE only made for Sears and they were bald in under a year and less than 8k miles! Now we only buy online and have a mechanic friend mount them for us onto our rims, cheaper, easier and less corporate run around and hassle that way!
You have to jump through hoops to get them to approve the warranty they have guidelines and when finely they approve the won't bring you out a new mattress same brand but they tell the customers well this is what you spent now this is your credit and it is up to the customer to do the research to find a mattress equivalent to the one that was purchased it they can't switch out your mattress then they should not be selling them. I heard from one of their sales persons that each mattress is made when ordered well make me a new one just better.
I shop online and in stores. That gives you convErnie ce to do store pick up. I don't care for the reward points they have.
I've purchased various larger appliances (dishwasher, color tv; washer; dryer) from Sears in the past, and it's practically the only place that I would consider buying this type of appliances. They stand behind what they sell; there is a good selection to choose from; their reputation is good and they deserve that reputation. I have never had a bad experience with any of the appliances that I've bought from Sears.
I still like Sears because they sell high quality Craftsman brand tools for home and garden use and carry harder to find items in that department as well. Likewise the Kenmore brand of appliance have given us extremely satisfactory service over 20 years or more and what is just as important is parts remain available far longer than for most other brands and models so you don't have to replace an appliance just because one part broke. They did not have my size in pants to wear with my sports coat but they ordered my size into the store in short order and most stores won't do that anymore. The only thing I fault Sears for is trying to change the look, feel and merchandise mix of KMart stores when they acquired that chain. I used to be able to count on KMart big and tall departments to carry my clothing needs, but now I can't even find stuff I used to regularly purchase there. KMart was a good fit for my aging baby boom generation.
