SeamlessReviews 154

So i was on vacation right. I ordered a 12 inch from subway and it arrived NOT ONLY AN HOUR LATE, but also the chicken in my sandwich was RAW. Since i was on vacation i didn't have time to report it at the time so i waited a few days til i had free time. When i request a live agent i am told that i can't get a refund because i waited more than 24 hours. First of all i've gotten a refund before on an order that was placed nearly a week ago. Second of all it doesn't say it ANYWHERE on the app that i have 24 hours to report an issue. Third of all i got redirected so many times to a live agent because the chat kept disconnecting on my phone and on my laptop after fighting for a refund for nearly 45 minutes. Imagine that lol. So i gave up after about an hour and they basically took my money and my 1 hour of time wasted and not even any type of credit they just said "sorry not sorry". LOL im still laughing to this day. Good jokes!

If I could give this 0 stars I would. Tonight was the first time we ordered from them. We ordered out food 1 hour before the restaurant was supposed to close which we assumed would be plenty of time compared to doordash and uber eats. 58 min went by and we got a text from the driver saying she was with grubhub and was just assigned the order and was 45 min away from the restaurant and they close in 1 min did we still want our food... we ended up calling the restaurant and they said they would stay open long enough for us to come pick it up ourselves and we canceled through the service... horrible first and last impression of this service.

Hello,

I made an order on your website.

More than 1h later, I didn't receive my order.
I messaged your team, I got redirected at least 5th times to different members of your company with no solution.
Also, I called the support service and still, it seems that I won't receive my food as my order was blocked. But they will still take my money.
It is the second time I order on your website and I don't receive my order!
The last time, it was too late to go outside, so I had to stay without food the whole night.

First, please give me my money back!
Second, explain to me the reason behind blocking my orders twice.
Finally, this is the last time I will order on your website.

Love Seamless! When I'm working late, they do a great job of delivering to the office. I probably use Seamless at least twice a week, and it's been reliable so far :)

Seamless is $#*!ing waste a time talk to five rep no one couldnt help me! Not even the mananer or supervisor couldn't help they laughed at my face like if it was funny... all i wantd was a refund and take my food back if that was the issua, the issue was i received my order and it was half of my order called seamless to tell them the issue since the store was closed they were giving me a trouble already saying oh we can you half of the refund back and i was like the whatt! I order for two people not one If it was for that i would of order from somewhwre else making sure it was for two peope not one... before seamless knew how to resolve my problems and would give me a good discount so i can order again now they just being straight cheap they just want to steal your money! And im making sure every website see it!

Completely disappointed. Ordered food through Seamless 5 days ago for a breakfast delivery from a local restaurant. FOOD NEVER ARRIVED. Yes, I got confirmation of the order when I ordered. Got an email and text confirmation this morning saying it would be delivered in 20 minutes. Order never arrived. Called restaurant and they had NO record of the order. ALWAYS call the restaurant you order Seamless food through. You cannot trust that the restaurant gets the order.

My friend from out of town ordered me a pizza for my birthday. Driver supposedly called, and emailed (no missed calls or emails)... when I called the customer service desk, they said "oh sorry driver waited 20 minutes and didn't hear anything he left". I asked for driver to come back. Customer service rep said unfortunately he cannot do that, we can give you 50% discount on next order. I said that isn't going to cut it, you need to refund my friend in the full amount... After much debate my friend finally got reimbursed, but the customer service agent could not tell me where the missing pizza went. Did we just buy a pizza for a rando delivery driver? Who knows! And so goes on the mystery of the missing pizza. Either way don't use this service they are terrible, and we will NEVER use them again.

Placed my first order and did not receive any food. I called them up and they tried to get a hold of the restaurant to see what was going on (note that they did not contact their driver as most food delivery companies would do). They couldn't get more details and apologized for the delay. I said I wanted my money back so they cancelled my order and refunded my money. When I told them that I'm extremely disappointed with their service and would not make any future orders, they asked a supervisor but was told there was nothing more they could do. Do not trust them to deliver you food as I'm still hungry and nothing showed up.

Placed an order through seemless, food was never delivered. I reported this and they said they would look into it and get back to me. They called me later to inform me that the restaurant did indeed deliver the food (their words). My response was I don't know who they gave the food to but it wasn't me.

Their demeanor was that I was lying about not receiving the food but that they would give me a courtesy refund. A courtesy? You didn't fulfill the service I paid for, how is that a courtesy? When I asked this question the lady hung up on me. Rude and will never use again.

Saw a promo of $12 off my first order. I signed up, received a mail with a code, saying that it would automatically be applied to my order. I placed a pickup order, went to check out and it said that it could only be applied to pick up orders, please change type. It was a pickup order, so I proceeded, and the code was not applied. I contacted them and went to pick up my order. I received a mail back saying that they had no record of me and asking me to send a screenshot. I did, and I keep getting mails that my case was updated, but there is no way for me to check and their online help dies not work. I'm done.

After using Seamless for the last decade, I was shocked at my experience this weekend. Having placed an order, my delivery window was 11:20am - 11:50am. I sat around with my phone until at 12:20pm I receive a text from Seamless saying to call them.

Over the phone the rep sounded drunk and immediately dived into telling me that I will be receiving a $25 Seamless credit on a $52 order! Why? "The driver could not reach you."

I have sent Seamless my phone logs, voicemail logs, and text logs showing that I was not contacted. They have yet to resolve my issue and are being completely non-transparent about what happened. Horrible, will not use again.

I have been a customer of Seamless for 10 years. My most recent order the driver did not come into the building to deliver, nor did he give the delivery to the front desk, he sat in his car. Then he decided instead of delivering the food to just give it to the valets and tell them that the order was canceled and they could eat the dinner. Mind you I am very pregnant and have a 15 month old daughter so not eating is not an option. When I called seamless to advise why the delivery showed as delivered they said that the driver was there and that he attempted delivery(which he did not). They the informed me that they would not refund my order and there would not be any refund for my order. The woman told me I could order again and they would discount 50% off. I told her this was unacceptable and she refused to refund. After all of the support and money I have given Seamless over the years I would have expected better customer service...