SeamlessReviews 154

I've had so many mistakes with this food delivery app and late orders as well as drivers stopping somewhere first and gives you risk of food poisoning if you dont track and keep tabs on the driver and where they arw and how lomg they are taking (some people might start sueing if they get sick/bad food poisoning from this problem FYI) and have gone as for as stealing my fold or obviously drinking out of it or tampering with it, again NOT safe for the customer EVER! I have plenty of funds to have 4 or more 3rd party app monthly subscriptions and I USED to order 2 MEALS minimum every day though uber eats, door dash, grub hub, cavier but you 3rd party apps are all the same. WAY too many mistakes and takes way too long. I live in 10 minutes northeast of downtown Minneapolis (heart of the Twin Cities) and have 70+ restaurants within 10-15 miles of my house but your app never gives me an efficient connection to these restaurants (they somehow "disappear" off my list from day to day) that I am going to end up just driving to anyway. (I don't cook ever) Way too many errors on orders and drivers stealing food and havmt been reprimanded (NOT safe for the customer- I smell law suits coming if you mess with the wrong person that wants to take their time to pursue that) for me to fund your companies with my honestly over eating habits.

Ordered a group order and wanted to pull a receipt for company expenses. No option available. Order just reflects a single order. Requested via chat an email with group order receipt. They informed me they would send it but it never showed up in my inbox. A few weeks later, I reached out to them and this is what happened (chat history attached via image). Worst solution ever! Never use this platform if you are a company.

Either the food gets late and no info is given or you are just left to wait for hours and hours whether it's an hour or two or three or four. There should be a system where the store doesn't have the item and they state or online and the money is automatically funded back to your card naturally. Is there a way to return my order such as water and such becsuse k only ordered because I wanted a certain item. However apparently you have to have a minimum amount spent to purchase which is just bull$#*!.

I placed an online order for pickup at a local restaurant. When we picked up the food, we discovered that seamless had used a menu with a 30% upcharge that does not go to the restaurant. We were not informed of this. I find their practice deceitful. Next time, just call the restaurant.

Myself and my mother have used seamless a couple times now and are appalled with their service. Not only do items sometimes not show up at all but they expect you to pay a service charge and leave a tip for their driver (WHICH ALL ARE DUNDERHEADS!) almost every time i order through this service i get no drink even though i ordered it and seamless's solution is to just give you a refund. I don't want a refund... I WANT WHAT I ORDERED! And on top of that most delivery drivers don't knock on my door when they deliver the food, they just leave it outside the door for who knows what to happen to it (nay it get stolen or you not realize its out there) either way seamless will no longer be receiving my business and i honestly hope they go out of business!

First time the delivery woman misplaced my order didn't even apologized
Second time not so long ago someone stole my log in made a $75 order and I reported it I still waiting for the refund this people aren't answering or doing anything about it

Delivery was re-estimated adding 45 minutes to the arrival time given to me when placing the order. Food arrived cold - eggs, sausage, waffle and even the coffee. Items on side such as cream, sugar were missing. Delayed, cold and missing on the very first order with Seamless. 3 strikes and they're out. Will not use Seamless again.

Literally thieves, I attempted to order lunch through their site, and it wan't difficult, seems they have the selection part of their website down, the other aspect they have right on point is definitely making absolutely sure that you are charged first, ordered for 2nd as I was charged 40 bucks and my order was never placed. Not only was my order never placed but the order never left the bag, and it's still there now. If you try to order this, your bank will be charged, but order will never be placed. This is absolutely theft, could be considered fraud. Their answer, "we can't find your order, so it never happened" then i sent them the bank statement and screenshots of the order. Btw, they still can not find the order, but they certainly found my bank account.

This company has failed to deliver my order so many times. On a number of occasions recently they simply did not show up. I had to contact them to request a refund. Tonight I was called by the delivery guy who told me the restaurant did not have my order. Repeatedly taking my money then failing to deliver what I ordered is not acceptable. You never offer any compensation. You suck. I have deleted the app. I hope your company fails and goes bankrupt because you deserve to fail. You are useless and I hate you for treating me like **** holding my money when you repeatedly fail to deliver and wasting my time,

I don't know how many times I ordered with these over priced Nazis, but tonight was the last time!
Waited 2 hours! Only to be told that they refunded me because they couldn't get to my order.
$#*! you seasmless..

The driver literally RAN from my door after ringing the bell - not just social distancing - a total run! I could see why after lifting the box. The entire contents fell through the bottom of the untaped, flimsy old box. There is no way he was able to carry this from his car, up the driveway and stairs without realizing that the box was problematic! My entryway tile and rug have shrimp sauce and food splattered all over! I didn't even make it inside before this happened! I tried to put my hands under for support, but that didn't help. The driver had to have had one arm completely under and the other hand under for support. In addition, we lost 1/3 of our order to the floor! I never complain about service, but this was so blatant that I wonder if he did it for a laugh! TOTAL MESS!

First and last time seamless user here. They canceled my order 1 hour after I placed it. Now it is late and I am not even sure if I can get food today. Not sure why my order was canceled. Apparently the restaurant doesn't do delivery on this day? But if it does not, then why was I able to place the order, and also, why did it take them one hour to tell me they cannot bring me food? I have been traveling all day and this sucks. The person on the phone at seamless was 0% help. Going to stick with Uber eats now.

LITERALLY the worst food delivery service I've ever had to use. My husband's employers provides credits ever week for us to order food through the service, and we won't even use the free money anymore... that's how terrible this service is.

Garbage company. Garbage service. Don't use.

Waited over an hour and a half for the food even though at first it said up to 20 minutes. Food was barely warm and soggy so you know it was ready way long before it was delivered. The food was also was tossed onto the doorstep, and just left there. The driver was rude as well.

Stop doing this please, this is awful.

My order 19 Feb 2021

Teriyaki Chicken $13.95 vs $10.95 = $3.00 extra
Kung Pao Tofu $11.45 vs $8.95 = $2.50 extra
Chicken Lo Mein $11.15 vs $8.95 = $2.20 extra
Four Piece Cream Cheese Wonton $4.95 vs $2.95 = $2.00 extra
Orange Chicken $12.95 vs $10.95 = $2.00 extra
Sauteed Mixed Vegetables $11.95 vs $8.45 = $3.50 extra

TOTAL $66.40 vs $51.20 = $15.20 extra 30% extra

I ordered dinner using Seamless at 4:30 in the afternoon and requested a 7 pm delivery. At 7:00 I got a notice that it would be delivered at 7:30. At 7:30 the delivery time was updated to 8:15. I called the restaurant and my dinner was there and waiting but a driver never showed up. I called Seamless and they eventually agreed to cancel my order. I will never use them again!