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SeaFancy

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Seafancy specializes in designing high-quality swimwear that brings modern styles to fit every body type. We believe the most beautiful thing you can wear is confidence. We have designed different lengths of bottoms and tops to fit you perfectly. Our mission is to provide high-quality, contemporary swimwear for the everyday woman at a reasonable price.


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SeaFancy Reviews Summary

The company has garnered a generally positive reputation for its stylish and high-quality swimsuits, with many customers expressing satisfaction with the fit and design. The prompt responsiveness of customer service has also been highlighted, particularly when addressing concerns. However, there are notable issues with shipping delays and communication regarding order status, leading to frustration among some customers. Additionally, return processes have been criticized for lacking clarity and incurring extra costs. Overall, while customers appreciate the product quality and variety, improvements in shipping efficiency and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
263
shipping
272
returns
241
quality
1,527
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4,798 reviews

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Oregon
1 review
0 helpful votes
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I never received my order………………………………………………….,,…..

Date of experience: April 1, 2024
Washington
1 review
0 helpful votes
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Scam
April 1, 2024

I did not receive my package. I am very disappointed in this company.

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Sizing wrong
April 1, 2024

Unfortunately the sizing guide was not correct and my swimsuit is too big and I am unable to wear it, I would like to send it back.

Date of experience: April 1, 2024
North Carolina
1 review
0 helpful votes
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Very dissatisfied
April 1, 2024

Never received my product, emailed to find out where it was, it was sold out. Then how did it sell to me in the first place? It should not have been available for purchase. "Similar" suits were offered to me that looked nothing like or even comparable to the suit chosen so I requested my money to be refunded and was then told I would have to wait 3-15 days! Still waiting for the refund

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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I tried to purchase this same suit from another website and they never sent it (waited like 2 months), but u really I wanted it so tried ordering one more time from seafancy with expedited shipping and it came in 2-3 weeks. It was still longer than their website stated but they adjusted the shipping and got it to me!

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Great quality product
April 1, 2024

The suits are great quality and can't wait to try them this summer!

Date of experience: April 1, 2024
Ohio
1 review
0 helpful votes
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Good quality
April 1, 2024

A great selection, very nice quality fabric and good prices. Shipping was a little slow though and I was unable to find anywhere on the website that says where this company is based.

Date of experience: April 1, 2024
Michigan
1 review
0 helpful votes
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Got two suits both for under $40 a piece, and was pleasantly surprised by the quality. Both had extra fabric in the areas you would want. Both were as described and fit great.

Date of experience: April 1, 2024
GB
1 review
1 helpful vote
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Unpleasant returns process
April 1, 2024

The bikini did not offer enough support so I tried to return it. It transpired that I had to pay return postage to the USA which cost me £11. Seafancy applied heavy pressure on me to keep the goods which was very unpleasant. I felt bullied. I finally got a full refund and had to accept the £11 postage loss. I will not use this company again.

Date of experience: April 1, 2024
Nebraska
1 review
0 helpful votes
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IMPOSSIBLE- to return items
March 31, 2024

These swim suits are very cute, and I especially love the shorts and how they feel. However, I wore my new suit on a trip to the ocean two times. The fabric has begun to degrade and pill already, which seems extremely premature. Also, the site does not allow you to purchase a different top size than bottom size. This is obnoxious because I was unsure of size fitting so I had to buy a medium and a large. I had hoped that I could just try each size on and return the one that didn't fit. Unfortunately, this web site makes it nearly impossible to return items. They are banking on the fact that you will become irritated by the process and give up. The process is long, arduous, and filled with many do's and don'ts. Sadly I cannot recommend this site.

Date of experience: March 31, 2024
Minnesota
1 review
0 helpful votes
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Slow Delivery
March 31, 2024

I ordered my swimsuits four weeks before my vacation, they were delivered five weeks later. I was disappointed to not have my new swimsuits on vacation.

Date of experience: March 31, 2024
Colorado
1 review
0 helpful votes
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Took a chance, was very pleased!
March 31, 2024

So with seeing mixed reviews online and with all of the videos being sponsored by the company, I was a little hesitant with ordering a suit from SeaFancy. However, upon arrival I was very pleased with the quality and fit of my swimsuit. I got one of the board short bikinis and I am in love with it. It is very flattering to my body and has become my favorite swimwear I own. I ordered a size M and am 5'7" and 149lbs. It fits perfectly. I will be ordering another one next week for an upcoming vacation.

Date of experience: March 31, 2024
Colorado
1 review
0 helpful votes
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I recently purchased from this company and want to share my experience. Firstly, the fit of the items is great, which I truly appreciate. However, the shipping process and communication were areas that could use significant improvement.

After placing my order, the delivery took quite a while. Throughout this period, I was left in the dark with minimal updates. It was only after logging into my account that I discovered one of the suits I ordered was not available. I was then prompted to select an alternative, a step that was unexpected since I had not received any prior notification or email about this issue. The only communication I had was a pending tracking email, which offered no updates on the order status or mentioned the unavailability of the item.

It would greatly enhance the customer experience if the company could implement a more proactive communication strategy. Notifying customers promptly about stock issues and providing clear, timely updates on order status would make a world of difference. Additionally, ensuring that customers are informed of necessary actions, like selecting an alternative item, through direct communication channels would prevent confusion and improve satisfaction.

Date of experience: March 31, 2024
Ohio
1 review
0 helpful votes
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Overall positive experience.
March 31, 2024

The 2 suits I got are super cute. Material looks like it will hold up well to sun and chlorine. Shipping was a bit slow but overall experience was good.

Date of experience: March 31, 2024
Hawaii
1 review
1 helpful vote
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Was supposed to be here 5-7 days for beach event. Took 3+ weeks to get here. Only received 1 of 2 suits ordered. Misleading website. I do not like to order from China for these reasons, and because it's typically cheap, and it's difficult to get your money back. Unhappy

Date of experience: March 31, 2024
Canada
1 review
0 helpful votes
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Awesome Quality!
March 31, 2024

I ordered 2 swim suits and immediately loved the high quality of these 2 sets. The one piece was too large for me, but I really loved the other one on me!

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Big disappointment
March 31, 2024

It is important that you be sure of the size you need because returns are very complex, expensive and you will have to negotiate to obtain a partial refund. Buying a swimsuit online is risky. My experience is very disappointing...I let myself be tempted by the models, their originality but ultimately, I regret my experience.

Date of experience: March 30, 2024
Kentucky
1 review
0 helpful votes
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I haven't received my order yet
March 31, 2024

I would give a review if I had received my order. I am leaving for vacation tomorrow and I ordered it over a month ago and it still hasn't arrived.

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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Never received my item
March 30, 2024

I never received the item even though it said it was delivered. I emailed their customer service and still haven't heard back.

Date of experience: March 30, 2024
Kentucky
1 review
0 helpful votes
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Never recieved
March 30, 2024

I never received my order. When I tried to email them about it, my emails would not go through.

Date of experience: March 30, 2024