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SeaFancy

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Seafancy specializes in designing high-quality swimwear that brings modern styles to fit every body type. We believe the most beautiful thing you can wear is confidence. We have designed different lengths of bottoms and tops to fit you perfectly. Our mission is to provide high-quality, contemporary swimwear for the everyday woman at a reasonable price.


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SeaFancy Reviews Summary

The company has garnered a generally positive reputation for its stylish and high-quality swimsuits, with many customers expressing satisfaction with the fit and design. The prompt responsiveness of customer service has also been highlighted, particularly when addressing concerns. However, there are notable issues with shipping delays and communication regarding order status, leading to frustration among some customers. Additionally, return processes have been criticized for lacking clarity and incurring extra costs. Overall, while customers appreciate the product quality and variety, improvements in shipping efficiency and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
263
shipping
272
returns
241
quality
1,527
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4,793 reviews

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New Mexico
3 reviews
1 helpful vote
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The only negative thing I would say is that they sent me a request to review their product a couple weeks before I received it, and at that point the tracking was ambiguous, which led me to fear that it had been lost, stolen, or I was being scammed. However I was very happy when the tracking finally updated and a few days later I received my order. So maybe they should have their automated review software hold off until the order has been noted as "delivered".

Date of experience: May 20, 2023
Texas
1 review
0 helpful votes
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Just ok. Took too long
June 19, 2023

Colors were great. Suits feel nice. They don't feel too great on. Only keeper was the black and white and it's just ok. I need to have one for a trip

Date of experience: May 20, 2023
Texas
1 review
0 helpful votes
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Returns are a beast
June 19, 2023

I ordered 3 swimsuits from SeaFancy and decided to keep one and return two. First, the suits didn't arrive for a month. Second, returning the suits was the most cumbersome process I have encountered in retail. It was so time consuming and costly for me, I will not be ordering from SeaFancy again.

Date of experience: May 20, 2023
California
1 review
0 helpful votes
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Horrible customer service
June 19, 2023

I ordered a large but it was too big so I wanted to exchange it for a medium. After numerous emails, I finally got a response that told me I can return it at my own expense or I can keep it and they will charge me $14 for it and order the medium and ship it at my expense and I can let them know what I want to do and THEN they will provide me with the return address. I decided to just keep it as a loss, I doubt I will get my new bathing suit on time and it will end up costing me over a $100 for one suit

Date of experience: May 20, 2023
Florida
1 review
0 helpful votes
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Return service is a scam
June 19, 2023

The company's website indicates that you have to contact them before you can send in a return. I have done that and I still have not received any information back from the company regarding a return.

Date of experience: May 20, 2023
Michigan
1 review
0 helpful votes
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The shipping takes about four weeks, so it's a little longer than usual. But the website is easy to navigate, the sizing chart pretty well to size. Good material and fits nicely.

Date of experience: May 20, 2023
Alabama
1 review
0 helpful votes
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Slow feedback and frustrating
June 19, 2023

I had to email, message, and post on their site multiple times before I got a response addressing my return request. I had to request a return address and instructions multiple times before they would provide this to me. The entire process was frustrating, and the items were of poor quality and construction. I will never order from the site again. I am still waiting to see if they will actually refund me my money as promised.

Date of experience: May 19, 2023
Virginia
1 review
0 helpful votes
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What swim suit?
June 19, 2023
Updated review

I have paid for my bathing suit but have not received it. Ordered 6 weeks ago. Supposed to have left New Jersey for delivery more then a week ago. No suit delivered.

Date of experience: May 19, 2023

Pretty easy to understand sizing
April 18, 2023
Previous review

Pretty easy to understand sizing. Glad it offers US and European sizing.

Date of experience: April 18, 2023
Missouri
1 review
0 helpful votes
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Never arrived. Can't get ahold of anyone even though I've sent emails. I'm going to dispute the charge with the credit card company.

Date of experience: May 19, 2023
Missouri
1 review
0 helpful votes
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Review
June 19, 2023

It was fine, I received emails about receiving package before actually receiving, so that was a little confusing, but costumer service was very helpful

Date of experience: May 19, 2023
Washington
1 review
0 helpful votes
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Don't expect fast shipping
May 19, 2023

Customer service does not answer emails, though their site says they answer within a day. A few days after I sent an email inquiring when my items would be shipped, I received an email from Sitejabber asking me if I had received my order yet. I clicked the "not yet received" button and the suits showed up about 3 days later. All in all, it took a month from ordering to actual delivery.

Date of experience: May 19, 2023
Connecticut
2 reviews
12 helpful votes
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Neutral
May 19, 2023

It was okay. Not a fan of this swimsuit but it may look good on someone else

Date of experience: May 19, 2023
Arkansas
1 review
0 helpful votes
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Terrible Customer Service
June 18, 2023

I have sent 2 emails with no response. There is no phone number on the website to call either.

Date of experience: May 19, 2023
Georgia
1 review
0 helpful votes
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Love it
May 19, 2023

Perfect. I hate surveys and dont like i need to write so much to tell you im happy w your product!

Date of experience: May 19, 2023
Tennessee
1 review
0 helpful votes
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First time buyer
May 19, 2023

Online shopping was easy but shipping took forever. The swimsuit that was true to size is great!

Date of experience: May 19, 2023
Indiana
1 review
0 helpful votes
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Fast shipping
May 19, 2023

Shipping was faster than expected. Thank you. Will purchase here again.

Date of experience: May 19, 2023
Virginia
1 review
0 helpful votes
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Quick shipping and cute suits
May 19, 2023

My order was easy. Shipping quick and one of my suits amazing. The other one was cute and good quality but I just didn't like the way it fit me.

Date of experience: May 19, 2023
Illinois
1 review
2 helpful votes
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I love the swimsuit I ordered. I'm 5' 8" and 115 lbs and the size small fit great. The material was much higher quality than I expected, and provided very good coverage, particularly the swim shorts.

As some reviewers noted, shipping took about 2 weeks, but I was provided a tracking number. I did not have any issues, and would definitely order from Sea Fancy again.

Date of experience: May 18, 2023
South Carolina
1 review
0 helpful votes
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Review
June 17, 2023

Terrible communication. I ordered on April 21 and received today, May 18th. Seems like good quality but just took too long to receive and I had to inquire about my order to find out something was backordered so instead of an option they just cancelled one of them. Wont buy from them again. Good luck to you.

Date of experience: May 18, 2023
Maryland
1 review
0 helpful votes
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Takes a long time for shipping
June 17, 2023

Items are coming from China. We received everything ok but my suits were too small and my daughters too big.

Date of experience: May 18, 2023