ScottishPowerReviews 29

I set up home service agreement and they took one direct debit and no more they failed to send contract either by post or email eventually got it but they had cancelled the policy for some reason I tried to find out impossible chat email just impossible to find a customer service member who would help just gave me telephone numbers to call when you got through after long wait you were passed around after 30 minutes of frustration you give up this has to be worst company I have ever dealt with I
I would like a refund of direct Debit they took of 13.25 for services never provided I got another member of my family to see if they can sort out problem and they said the company is totally useless use them at your peril and he would advise anybody using them to change suppliers

SP removed my meter on 23 April and replaced it with a faulty one. I cannot provide meter readings, but SP keep asking for them! An easy fix for Scottish Power... just send an engineer to fit a working meter! This appears to be well beyond them.

I could attach the 3 pages of emails to them about this but it's too repetitive. I set up a DD for £50, get an email confirmation that its set up, go back in and it says I pay no DD, I contact them, they send me a link to the setup DD page. Rinse and repeat, for 6 months. At least a dozen tries, but no-one would properly answer me. UNTIL. I went on a comparison website and changed supplier and lo and behold I get a call from Customer services at Scottish power, I asked them to ring me back when they sorted it, they rang back a couple of days leter, but still not sorted it, they changed my accounts to one Dual fuel from individual accounts for gas and electric, great but... No direct debit, the guy said it sometimes takes a few hours to show up on the account. "OK, ring me back at 9am, I will have checked by then" checked first thing next morning and, no DD setup but sure enough a new account for dual fuel and the others closed. No phone call either. I gave up at this point completely. I was trying to pay them! What is wrong with these people? I havwe saved every correspondence from them should anyone from Scottish Power ever want to see them, but I suspect thats the last I'll ever hear from them.

OFGEM. Scottish Power are pulling the wool over your eyes. They don't care about customers. Perhaps you should measure how many days official customer complaints are open for without any resolution. Mine is now at 54 days and the only issue they have addressed out of the 13 is moving me onto a lower tariff i. E. Super Saver 2019 which I had to request myself through the Uswitch website even though I am a current customer. Even this didn't work and Scottish Power complaints did it for me. They then confirmed what my monthly direct debit would be i. E. £208.09 only for them to take £234 and £274.66. Not even close. My smart meter has not been working for 4 months. They arranged for it to be changed but Providor did not show. Reported this over a month ago but no further appointment has been made. No wonder Scottish Power are rated at 54% for customer service on the uswitch website. My advice to others, don't go there. You really don't need the stress. Go for a small provider even if you have to pay more.

I received an estimated bill for gas and electricity in May 2014 but the house is empty. My mother left the house whne she had a stroke and never returned. She has since died. They will not accept the meter readings I have supplied. I have tried for 2 months to get an amended correct bill. They have now referred me to Sterling Collections who have threatened me with court action and goods seizure despite assuring me they would get it sorted, putting a lock on the account to stop final demands etc. and also promising they would ring me. They still demand the money yet very minimal use of gas and electricity has taken place at the property. No emails have been answered by them but they promise a reply in 5 days. Getting in touch by phone is a nightmare.