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Scent Matchers

3.4

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Scent Matchers Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
41
shipping
41
quality
40

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Idaho
1 review
2 helpful votes
Follow Anne-Marie O.
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My husband was hoping to replace a discontinued Bath and Body Works scent that he used to use. ScentMatchers came pretty close, but it didn't quite work. We asked for a refund and after sending the product back and providing the shipping information, we were given our money back. Susan with customer service was very responsive and helpful. I would try it again in the future if I can no longer find my favorite perfume.

Date of experience: June 6, 2016
Texas
1 review
20 helpful votes
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My name is BENJAMIN EAGLE I DO NOT LIKE THE PRODUCT YOU SENT ME I WANT A REFUND OF MY MONEY PLACED MY ORDER ON 5/21/16 FOR WHAT WAS SUPPOSED TO BE RALPH LAUREN ROMANCE FOR MEN. WHAT RECEIVED WAS IN NO WAY THE PRODUCT I EXPECTED LEASE TEL ME WHAT I MUST DO IN ORDER TO RECEIVE A FULL REFUND OF MY MONEY! MYTELEPHONE NUMBER IS *******741 MY EMAIL ADDRESS *******@yahoo.com

Date of experience: June 5, 2016
Michigan
1 review
3 helpful votes
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I ordered the Dolce and Gabana for Women ( original red cap). This fragrance was discontinued by D&B several years ago. My package arrived today and I was so happy that the scent smells just Iike I remembered the original.

Date of experience: June 1, 2016
Colorado
1 review
3 helpful votes
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I ordered a reproduction of the original 1933 Jungle Gardenia by Tuvache (Natalie Wood's favorite parfum) no longer available. When my wife opened the bottle and tried it out, she was ecstatic, said she just loved it and it was such a spectacular birthday present, that I would get lucky that night! Just for fun, I sprayed it on my arm and was able to smell it's wonderful fragrance all day long at work. Very concentrated. When we discovered a small leak in the spray bottle, Scentmatchers offered to replace it immediately free of charge. What more can I say... a 5 star rating... highly recommended. Dr. Steve

Date of experience: June 1, 2016
France
1 review
1 helpful vote
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I'm so happy
May 31, 2016

Je suis ravie et très heureuse de retrouver le parfum "Expression de Jacques FATH", de ma jeunesse. Grace à vous, de très bons souvenirs reviennent à ma mémoire.
Le colis est arrivé en parfait état et plus rapidement que prévu.
Je vous recommanderai à toutes mes amies.
Merci pour ce bonheur.

Date of experience: May 30, 2016
Texas
1 review
30 helpful votes
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More than 40 years ago, my late husband gave me a bottle of Galore perfume soon after we began dating, and for most of our years together, he made sure I always had this delightful fragrance. When he became ill then passed away, I was no longer able to buy Galore - in fact, was no longer even able to find it anywhere. The last time I had any was a surprise gift from a friend in 2003, which brought back many touching memories of my beloved. In the past 13 years, I have not even smelled it since. Being able to even try to replicate it was something I dreamed of, so I was thrilled to find Scent Matchers! Being a senior citizen with limited funds, I didn't want to risk what I had on something that might not turn out as I remembered, however, so I had to be cautious. I finally decided to take the risk and ordered my bottle of Galore, and have just received it this weekend. I am SO GLAD I did this! I had to give the fragrance a chance to settle, as it apparently had become too hot in the shipment process and did not smell right immediately upon opening. But, once it had rested, it was WONDERFUL! I feel like that young woman who was blessed with the loving young man all those decades ago and all those blessed memories we shared have blossomed again in my mind's eye! THANK YOU, Scent Matchers! I shall reorder this scent! And I actually am considering 1 or 2 more! You have made this "old woman" feel alive again!

Date of experience: May 29, 2016
Texas
1 review
1 helpful vote
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So my mom had this perfume forever. It got discontinued a when back and the other day she was telling me that she finished the perfume and was very sad. So I went on Google and this site was the first one that popped on my screen. I saw that if the fragrance they made didn't match what I wanted it's 90 days money back. I received it and give it to my mom and she fall in love with it. Thank you Scentmatchers!

Date of experience: May 29, 2016
Illinois
1 review
10 helpful votes
Follow Lacey W.
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I ordered the reproduction of Ralph Lauren COOL and Escada SUNSET HEAT. I was very hopeful after reading the reviews that they could bring my two favorite scents back. The R. L. COOL smelled similar to the real thing but with a very alcohol-based after scent. The scent also didn't seem to stick on my clothes or skin at all. You would spray it, smell it for a second, then smell your wrist and nothing but alcohol scent. Very disappointing. The Escada SUNSET HEAT perfume smelled absolutely NOTHING like the real thing. Those of you who have worn SUNSET HEAT will agree it has a somewhat fruity fresh scent. This scent smelled very florally. I actually wondered if they sent me completely the wrong product in the SUNSET HEAT bottle. At least they gave me a $50 refund for each bottle and I didn't have to send them back and pay another $20 each for shipping... all in all I wasted $40 in shipping and handling and got two perfumes that probably aren't work $10 each. I've bought better smelling perfumes for my 10 year old sister at Five Below, if that tells you anything...

Date of experience: May 12, 2016
Maryland
1 review
3 helpful votes
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Not Even Close
May 10, 2016

Ordered New West by Aramis scent match. Waited over 3 weeks for it to arrive. Unfortunately, $70 later, the scent is not remotely close to the actual New West. It smells terrible and completely nauseating. Sorry, but it's actually worth paying $300 for the real thing on Amazon or other sites who still have some authentic bottles remaining.

Date of experience: May 10, 2016
Florida
1 review
1 helpful vote
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Although no longer being produced by Fragonard, my replica was a great match. Worth the wait and additional bottles are available at reduced prices. I am very pleased

Date of experience: May 1, 2016
Texas
1 review
0 helpful votes
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Not pleased
April 28, 2016

I hate being negative, but don't think it smells like escada tropical punch. It's not very strong and definitely an imitation. Just wish I was charged imitation price

Date of experience: April 28, 2016
Georgia
1 review
16 helpful votes
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Nostalgia
April 26, 2016

When my mother and father first met circa 1957, Avon Nearness was her fragrance. After they married in 1960, Avon discontinued it. My father tried in vain to find a spare bottle of it somewhere, even called Avon to see if they would bring it back. Alas, it was long gone and they were both crestfallen because she loved it so much and my father loved it on her. He died in 1984. Flash forward to the present: while visiting the Fragrantica website I had a discussion with someone re the discontinuation of a Tom Ford fragrance I wanted. He suggested that ScentMatchers could replicate it. While checking for it I happened to see that Avon Nearness was on the list as one that they could reproduce. I was ecstatic for my mother and ordered it for her. It just arrived today and she is so pleased and touched to have this fragrance again and says it smells near-identical to the 1950's original. Thank you so much for recreating a beautiful memory for her.

Date of experience: April 25, 2016
Maryland
1 review
2 helpful votes
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Exceeded Expectations
April 25, 2016

You Rock! I got my fragrance in the mail, it passed my ultimate test. I've worn Dolce and Gabbana for women since 1993, the year my youngest daughter was born. I kept my composure after putting some on as I excitedly recognized the scent, I called my daughter to come downstairs and she said, mom that's you, I smell YOU! That's the first time I loved hearing those three words strung together. Hours later my oldest daughter came home and said they nailed it. Double confirmation. You just earned a new, loyal customer.

T. Brady

Date of experience: April 25, 2016
Arkansas
1 review
1 helpful vote
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In the 80s I used a cologne and after shave called, Yardleys Musk for Men and always received compliments from women and men, mostly women, about the subtle pleasant smell and wanting to know the brand. This product was available at most discount stores for about $8. US per bottle for the cologne and $5 for the aftershave. This division of Yardley was bought out by Maybelline and the cologne gone forever. After years of searching I thought I would give SentMatchers a try and THEY DID IT. Im hooked

Date of experience: April 23, 2016
Illinois
1 review
0 helpful votes
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WOW - I am impressed
April 12, 2016

Just got my bottle of perfume Scentmakers made up for me. I ordered the "old" formula of Opium and it is wonderful! I had my doubts but the scent is terrific. I am so glad I gave this a chance, it is well worth it. I am sure I will order in the future, I am so happy with this!
Mar Gryz

Date of experience: April 11, 2016
Florida
1 review
5 helpful votes
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When we were newley married, ( Now 53 years) my wife was a letter carrier at the US P. O., a lady on her route gave her a gift of Frances Denny Interlude Perfume. We both loved it, it became her signuture scent. Any time we went out people remarked how good it smelled. It, is no longer on the market. I have to go on Ebay to find her scent, and now when I can find it, instead of $35 to $50 per 4oz it is up to $250 to $500 a bottle. How happy I was to be able to get 2-2oz bottles 2- 4oz bottles plus 1 body lotion. And one 4oz bottle cane in a personlized bottle. What probably would have cost me 6 or $700, I was able to buy fro this site for less than $120. Couldn't be happier with this site, delivery, service and scent was perfect. Denis and Sandi, Palm Coast, FL.

Date of experience: April 6, 2016
Utah
1 review
1 helpful vote
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I'm a Believer!
April 6, 2016

I was a little skeptical that ScentMatchers could really duplicate a fragrance that's been discontinued for decades, but I finally decided to give them a chance. My "April Evening" arrived yesterday.

I absolutely love the fragrance! Despite the fact that it's very long-lasting, it's not overpowering at all--fresh and light, yet warm. It's perfect! The bottle is lovely--absolutely industry standard, as is the very attractive labeling. The packaging was perfect, and my bottle arrived in a very nice satin drawstring bag. Classy all the way!

I'll certainly be asking ScentMatchers to duplicate more of my discontinued favorites!

Date of experience: April 5, 2016
Ally H.
California
1 review
1 helpful vote
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Pleasantly surprised
March 12, 2016

They made a nice replica of a long discontinued scent that I loved and it came in a pretty package. It does take a little longer than most standard shipments but I personally didn't mind. Especially when you consider what they do. Their customer service is excellent. I'll be back to reorder.

Date of experience: March 12, 2016
New Mexico
1 review
1 helpful vote
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Fabulishious
March 9, 2016

Great business practices and while I haven't worn "Initial" yet, it smells heavenly.

Date of experience: March 8, 2016
Virginia
1 review
2 helpful votes
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My experience with Scentmatchers has been really excellent. When I furnished them with a sample of the original scent, Prince Matchabelli's Aviance Night Musk, they really nailed it! I thought I would have to give up on my favorite scent forever, but am so pleased that I decided to give Scentmatchers a try. I will be a customer for life!
E. Graham

Date of experience: March 4, 2016

From the business

Perfume and fragrance matching.


scentmatchers.com
Gaylord, MI, United States
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