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The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.
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For years my boyfriend has spoken about is love for RL Chaps, which went off the market 20 years ago. It was what he wore in his 20's. I ordered it for his birthday. He sprayed it on his arm and a grin like the Grinch on Christmas morning came on his face, then his daughter (26 years old) ran over and smelled him and she smiled and said "Wow I was 5 years old again for a minute, that's the smell of my Dad". Smells are so connected to memories. While I was not there for his 20's it was nice to get to witness them have a little flashback. Thanks!
Scentmatchers has the most awesome customer service I've ever seen! I will definitely do service with them again!
I originally ordered Millenium by Avon. I received my order and it did not smell anything like the originsl. I emailed the company to let them know. They responded promptly with a few options. Make it again, try another or full refund. I decided to go with a different scent. I got it and it is marvelous. Just want to say, this company has the best customer service i have ever dealt with. There were several emails back and forth between us and they were prompt everytime. They resolved my problem and i am quite happy. Thank you Scentmasters!
Wow. ScentMatchers worked very hard for me to get the right ACAPELLA by MaryKay. I tried and tried to get MK to bring it back for Christmas but to no avail. For those of you who were unsatisfied with your product, trust me, ScentMatchers will work with you to get the right one and work until you are satisfied. I so very much appreciate having my "new" Acapella!
Post office lost my first order. Scentmatchers shipped a new bottle at no cost to me! Honorable, honest and goes above and beyond for their customers!
I ordered my first bottle and it came so fast. It arrived a week later. My daughter came by the day I got it and, I had her smell it. She said that it smelled like me; that is the smell she remembers as ME. :) THANK you SO MUCH, ScentMatchers! Perfect! I LOVE IT! <3
I received the perfume today and it's PERFECT! It smells just as I remember it. My mom is going to love it! I sprayed one squirt on the back of my hand and rubbed it onto my other hand, it's all I've been smelling all day, that was over 6 hours ago and it smells like i just sprayed it. Thank you so much.
I was looking for Calvin 1981 by Calvin and it was either priced exorbitantly high or simply not available. The folks at ScentMatchers were able to create it for me. I am grateful for their efforts and artistry.
BR,
Sudeep Dave
They did a wonderful job of bringing my favorite, Mystere de Rochas, back in my life. I loved this perfume in the early 80s and used it until it was discontinued somewhere around 2010. Thanks again!
I received my bottle of Envy by Gucci and I am beyond happy! ScentMatchers did an amazing job reviving this amazing scent. I know everyone has a favorite so if you have a scent that you miss give this company a try they are amazing. The bottle is also a wonderful size for the price...
I received my order in the mail today and wow! Fantastic match (even better I think) to the discontinued cologne my husband had, Candies Men by Liz Claiborne. He got it from his son who was going to throw it away years ago, he could never stand to see something wasted. I met him several years ago and to me, this is his scent. He brought me the empty bottle several weeks ago and I eventually started looking for it since Christmas is coming up. I was crushed when I discovered it was discontinued and was on eBay for $199 and up. There was a suggestion to your site amongst the search results, so I read some reviews and went through the ordering process. I am absolutely thrilled, thank you!
Lynda Cornia
Happy Customer!
Thank you for recreating the original formula!
My wife is very particular about what scents I wear and this is one of her top favorites. Funny, she does NOT like the new formula (says I smell like an old man) but she loves this one that you make. So I am stuck with you guys come what may.; 0)
I received my order today, and must say I'am perfectly happy with it. I had almost given up hope of ever smelling / finding the scent again. It is SHARI, a favorite from my high school years. Thank you Scentmatchers... you are awesome!
I literally just received and opened perfume and absolutely love it! It's exactly the way i remember it. I haven't been able to wear perfume in years with most scents triggering my migraines with the exception of ralph rocks. I confess i had little hope of this not being another ripoff wasting my money. So many times was offered original scent and always received other at the average cost of $100 or more each time. Well you have proved me wrong and have restored my faith in not everyone looking to scam their way out of ones money. I only wish i had ordered the second bottle! You have made my holidays and from the bottom of my heart would like to thank everyone at scent matchers. Hope you all have a wonderful holiday season as you've given me.
Even the bottle is attractive enough to keep on my dresser top, and I collect crystal bottles. None of them contain a perfume that smells as good as my Coty Nokomis though. I've missed this scent since they discontinued it years and years ago, and here it is again!
It is my favorite perfume and I could only find old bottles on EBay for $200+++! I ordered from Scentmakers and the bottles arrived broken, They replaced my order quickly and free! The perfume is wonderful and is longer lasting on my skin than the original. LOVE my perfume! I will be ordering again!
I missed the smell of Victorias Secret original so much. Not any more. They nailed it. It smells amazing!
I got my perfume and I'm very upset, it is nothing similar to the original version. I understand the big effort from the company but you guys have to work harder to make the customers happy. My perfume was V/S from Versace.
I was very pleased with my cologne. They done an excellent job and I will order again. This should last for a while.
Thanks, Gary
I just received my fragrance today. I was a bit afraid to smell it because it's a pretty old fragrance and the way it has been duplicated in high end retail stores falls extremely short of what it should.
I was absolutely amazed and I think Scentmatchers must have researched the notes to be able to produce such a wonderful duplication of this fragrance.
I had a friend over today and I told her about Scentmatchers and since I had the perfume to share with her she was also very impressed. I know she will order too. After all, what woman doesn't have a desire for a fragrance that she can no longer find.
So, I sincerely thank Scentmaters and I will, without a doubt, order from you again.
Answer: Hello Jeanne, Perhaps you are referring to Blue Carnation by Roger & Gallet. Please send us an email to [email protected] for any further assistance. Thank you!
Answer: Hello Ashley, Greetings from Scentmatchers! We match discontinued fragrances (including the ones not listed on our website) all the time so that will not be a problem. You can order 8 by Abercrombie & Fitch reproduction by manually entering details from here: https://scentmatchers.com/ Please select "My Fragrance Is Not Listed" option from the drop down menu, and type in the fragrance details manually in the empty box next to "Type Fragrance Name:" option. On the same page, you can select bottle model and the message to be printed on bottle. After that, click on "Add to Cart" button to proceed with the order process. Unfortunately we do not sort the reviews fragrance-wise, but you can check the general feedback emails from our customers here: www.scentmatchersreviews.com For any further assistance, please send an email to [email protected]
Answer: Hello, Yes, we do have 90 days full refund policy in case you are not happy with the order. For any further assistance, please send an email to [email protected]
Answer: Hi, one of our customers ordered Woods reproduction. Please check their review here: http://www.sitejabber.com/reviews/www.scentmatchers.com#92
Answer: I ordered a different scent and it was not even close to the original. They offered to refund my money
Answer: Don't know what "salliage" is, it's not in my dictionary. But in the few days I've used my perfume, the scent is still noticeable by evening. Hope this helps.
Answer: Hi Nikki, Perhaps you can give it a try. We have a full refund policy (check below URL) in case you are not happy with your order. https://scentmatchers.com/pages/return-policy Thank you!
Answer: Hi Barbara, Yes, Raffinee is in our list of scents that we've already successfully matched found here: https://scentmatchers.com/ Please select "Fragrance Name" from the dropdown menu. On the same page, you can select the gender, bottle model and the message to be printed on the bottle. After that, click on the "Add to Cart" button to proceed with the order process. Please send us an email to [email protected] for any further assistance. Thank you!
Answer: Hello Carlie, Greetings from Scentmatchers! Yes, we have Ready by Abercrombie & Fitch listed on our website. You can order from the website URL given below: https://scentmatchers.com Please send us an email to [email protected] for any further assistance. Thank you!
Answer: Hello Eric, Greetings from Scentmatchers! I've checked, and you are in luck! Iquitos by Alain Delon is in our list of scents that we've already successfully matched found here: https://scentmatchers.com/ Please select "Fragrance Name" from the dropdown menu. On the same page, you can select bottle model and the message to be printed on bottle. After that, click on "Add to Cart" button to proceed with the order process. Feel free to contact us again for any further assistance.
Perfume and fragrance matching.

