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Scent Matchers

3.4

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Scent Matchers Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
41
shipping
41
quality
40

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Florida
1 review
1 helpful vote
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A step back in time
December 23, 2017

For years my boyfriend has spoken about is love for RL Chaps, which went off the market 20 years ago. It was what he wore in his 20's. I ordered it for his birthday. He sprayed it on his arm and a grin like the Grinch on Christmas morning came on his face, then his daughter (26 years old) ran over and smelled him and she smiled and said "Wow I was 5 years old again for a minute, that's the smell of my Dad". Smells are so connected to memories. While I was not there for his 20's it was nice to get to witness them have a little flashback. Thanks!

Date of experience: December 22, 2017
Alabama
1 review
1 helpful vote
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Scentmatchers rock!
December 23, 2017

Scentmatchers has the most awesome customer service I've ever seen! I will definitely do service with them again!

Date of experience: December 22, 2017
Florida
1 review
2 helpful votes
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Beyond impressed
December 22, 2017

I originally ordered Millenium by Avon. I received my order and it did not smell anything like the originsl. I emailed the company to let them know. They responded promptly with a few options. Make it again, try another or full refund. I decided to go with a different scent. I got it and it is marvelous. Just want to say, this company has the best customer service i have ever dealt with. There were several emails back and forth between us and they were prompt everytime. They resolved my problem and i am quite happy. Thank you Scentmasters!

Date of experience: December 21, 2017
Texas
2 reviews
2 helpful votes
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Wow. ScentMatchers worked very hard for me to get the right ACAPELLA by MaryKay. I tried and tried to get MK to bring it back for Christmas but to no avail. For those of you who were unsatisfied with your product, trust me, ScentMatchers will work with you to get the right one and work until you are satisfied. I so very much appreciate having my "new" Acapella!

Date of experience: December 17, 2017
New Jersey
1 review
1 helpful vote
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Post office lost my first order. Scentmatchers shipped a new bottle at no cost to me! Honorable, honest and goes above and beyond for their customers!

Date of experience: December 17, 2017
Missouri
1 review
1 helpful vote
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So ME again!
December 18, 2017

I ordered my first bottle and it came so fast. It arrived a week later. My daughter came by the day I got it and, I had her smell it. She said that it smelled like me; that is the smell she remembers as ME. :) THANK you SO MUCH, ScentMatchers! Perfect! I LOVE IT! <3

Date of experience: December 17, 2017
Illinois
1 review
1 helpful vote
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I received the perfume today and it's PERFECT! It smells just as I remember it. My mom is going to love it! I sprayed one squirt on the back of my hand and rubbed it onto my other hand, it's all I've been smelling all day, that was over 6 hours ago and it smells like i just sprayed it. Thank you so much.

Date of experience: December 16, 2017
California
1 review
0 helpful votes
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The nailed it.
December 15, 2017

I was looking for Calvin 1981 by Calvin and it was either priced exorbitantly high or simply not available. The folks at ScentMatchers were able to create it for me. I am grateful for their efforts and artistry.

BR,
Sudeep Dave

Date of experience: December 14, 2017
California
1 review
0 helpful votes
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Great Job!
December 15, 2017

They did a wonderful job of bringing my favorite, Mystere de Rochas, back in my life. I loved this perfume in the early 80s and used it until it was discontinued somewhere around 2010. Thanks again!

Date of experience: December 14, 2017
Texas
1 review
0 helpful votes
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Envy By Gucci
December 14, 2017

I received my bottle of Envy by Gucci and I am beyond happy! ScentMatchers did an amazing job reviving this amazing scent. I know everyone has a favorite so if you have a scent that you miss give this company a try they are amazing. The bottle is also a wonderful size for the price...

Date of experience: December 13, 2017
Utah
1 review
0 helpful votes
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Wow!
December 13, 2017

I received my order in the mail today and wow! Fantastic match (even better I think) to the discontinued cologne my husband had, Candies Men by Liz Claiborne. He got it from his son who was going to throw it away years ago, he could never stand to see something wasted. I met him several years ago and to me, this is his scent. He brought me the empty bottle several weeks ago and I eventually started looking for it since Christmas is coming up. I was crushed when I discovered it was discontinued and was on eBay for $199 and up. There was a suggestion to your site amongst the search results, so I read some reviews and went through the ordering process. I am absolutely thrilled, thank you!

Lynda Cornia
Happy Customer!

Date of experience: December 12, 2017
Texas
2 reviews
0 helpful votes
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Bel Ami by Hermès
December 12, 2017

Thank you for recreating the original formula!
My wife is very particular about what scents I wear and this is one of her top favorites. Funny, she does NOT like the new formula (says I smell like an old man) but she loves this one that you make. So I am stuck with you guys come what may.; 0)

Date of experience: December 11, 2017
Nebraska
1 review
0 helpful votes
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I received my order today, and must say I'am perfectly happy with it. I had almost given up hope of ever smelling / finding the scent again. It is SHARI, a favorite from my high school years. Thank you Scentmatchers... you are awesome!

Date of experience: December 11, 2017
Washington
2 reviews
1 helpful vote
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You've made my holidays
December 11, 2017

I literally just received and opened perfume and absolutely love it! It's exactly the way i remember it. I haven't been able to wear perfume in years with most scents triggering my migraines with the exception of ralph rocks. I confess i had little hope of this not being another ripoff wasting my money. So many times was offered original scent and always received other at the average cost of $100 or more each time. Well you have proved me wrong and have restored my faith in not everyone looking to scam their way out of ones money. I only wish i had ordered the second bottle! You have made my holidays and from the bottom of my heart would like to thank everyone at scent matchers. Hope you all have a wonderful holiday season as you've given me.

Date of experience: December 10, 2017
Texas
2 reviews
1 helpful vote
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Even the bottle is attractive enough to keep on my dresser top, and I collect crystal bottles. None of them contain a perfume that smells as good as my Coty Nokomis though. I've missed this scent since they discontinued it years and years ago, and here it is again!

Date of experience: December 10, 2017
Missouri
1 review
2 helpful votes
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Love my Sheer Obsession!
December 7, 2017

It is my favorite perfume and I could only find old bottles on EBay for $200+++! I ordered from Scentmakers and the bottles arrived broken, They replaced my order quickly and free! The perfume is wonderful and is longer lasting on my skin than the original. LOVE my perfume! I will be ordering again!

Date of experience: December 7, 2017
Florida
1 review
2 helpful votes
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I missed the smell of Victorias Secret original so much. Not any more. They nailed it. It smells amazing!

Date of experience: December 6, 2017
New Jersey
1 review
2 helpful votes
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Not happy at all.
December 5, 2017

I got my perfume and I'm very upset, it is nothing similar to the original version. I understand the big effort from the company but you guys have to work harder to make the customers happy. My perfume was V/S from Versace.

Date of experience: December 5, 2017
Mississippi
1 review
0 helpful votes
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Friday Knights
December 3, 2017

I was very pleased with my cologne. They done an excellent job and I will order again. This should last for a while.
Thanks, Gary

Date of experience: December 2, 2017
Wisconsin
3 reviews
1 helpful vote
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I just received my fragrance today. I was a bit afraid to smell it because it's a pretty old fragrance and the way it has been duplicated in high end retail stores falls extremely short of what it should.

I was absolutely amazed and I think Scentmatchers must have researched the notes to be able to produce such a wonderful duplication of this fragrance.

I had a friend over today and I told her about Scentmatchers and since I had the perfume to share with her she was also very impressed. I know she will order too. After all, what woman doesn't have a desire for a fragrance that she can no longer find.

So, I sincerely thank Scentmaters and I will, without a doubt, order from you again.

Date of experience: December 1, 2017

From the business

Perfume and fragrance matching.


scentmatchers.com
Gaylord, MI, United States
+38
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