ScanDigital Photo ScanningReviews 53

Similar to other reviewers, using a Groupon I sent in super 8 movie films with sound, and got a response fairly quickly that they were received and in the queue, but then waited and waited. After 6 weeks I inquired about the status and almost immediately was charged another $40! The return shipping box that I thought was $10 was actually $20 - I could've used USPS Priority for much less, and and they said I sent in more feet of film than I thought. I went by the indicator on the reel, so perhaps it was not accurate. When I finally got the movies back, they had not included the sound - they were silent movies and the quality was only okay. I emailed to ask about the sound, and they informed me I had not sent them sound movies because if I had there would've been a magnetic sound strip on the edge. Of course, they had overlooked that my films had a magnetic sound strip, so I had to return them for a re-do. I'm still waiting. Last time I inquired they were still being reviewed. I'm just hoping to receive my films back and I will not use the company again.

I've never used an online service for scanning before, but I don't have a slide scanner, so...

It was ok. Service was a little slow, but probably better now that the Groupon avalanche seems to have passed. I have two complaints, one, that the scans at their regular resolution are pretty small for this day and age when cameras regularly bost 12 Mp or more; and second, their website was so incredibly slow, even on a fairly modern MacBook, that it was almost unusable. It made checking on order status and downloading files from the online gallery almost impossible.

For a business that is based in tech, that is inexcusable. They really need to take another look at their business model, because they are not up to speed.

Ordered transfer of VHS to Hard Drive. Company took 2 moths to screw up the order by not actually transferring it to a hard drive. Inquiries were made and company refused to return emails/calls. Did not refund anything but acknowledge they did not transfer to Hard Drive although that was what the order was for.

Scandigital: You are not the government: You cannot charge for empty promises, you cannot charge for nothing, you cannot take people's money without working for it, you cannot charge for services that are not provided.

When group on offered $300 coupons for this company, I convinced my family to buy a number of these to have some old family Super 8 film transferred. I carefully read through the website figured out the price per foot and how many feet we had, and then carefully divided up the films among the various family members to make sure that that each person's film allotment was covered by their groupon and no or at least only perhaps only very small extra charges would apply. We got the digitized products back. I can't believe how terrible they are. Some of them have even been cropped so they are missing some of the picture. They have glowing halos around the people and they are so blurry it is often difficult to make out who is in the picture. The contrast is terrible, many are so dark you can't see anything or so bright the features are washed out. When I contacted Scandigital they said that "several reels had noticeable fading, which would contribute to the quality of the DVD being less than fine" I realize these films are old and I expect them to be grainy but this low quality is not the fault of the film. I took my originals and looked at them through a viewer I have and they are way better than what we were given - and that is an understatement. To add insult to injury, this company has charged our credit cards more money claiming we sent in more feet than we did. Every order had a charge for more feet than we sent in - some as much as 225 feet extra. With each foot costing $. 38 that adds quite a lot to the bill! Two of the orders were charged international shipping even though they were shipped within the states. I have contacted them about one of the extra charges (I just picked up the rest of the parcels today) and they said they would get back to me. That was 3 days ago. I have sent back the first order in hopes they will redo it properly or refund us the money since their website states they guarantee their work. I would total avoid this company. I feel so terrible for convincing my family to be involved in this project and disappointed with groupon for offering deals from a company that obviously has less than a stellar reputation.

Scandigital is the BIGGEST RIP OFF ever! I can't believe how ripped off I feel. I used TWO groupon coupons, which should have more than adequately covered the 10 VHS tapes I mailed it (at my own expense), but I was just charged an additional $130. This can't be legal! How do they get away with such awful business practices? I'm also angry at Groupon for offering coupons to such a nefarious company. Shame on ScanDigital and Groupon.

I wish I had read these other reviews before I got involved with this company. I used a group on for $300 dollars and a submitted approximately 10-15 all ready developed small reals. I hear nothing from them for a few months and then at the end of it they automatically charged my credit card $568.18. I had no idea it was going to cost this much and I had no idea they were going to just automatically charge me. I really wish they would have contacted me with a total billing amount before moving forward, I would have told them never mind because I can't afford that. I called them and explained all of this to them and they said that it is there policy to automatically bill there customers and that they are revamping their web site so customers can more easily find this information. A lot of good that does me or others who had no idea this would happen. I highly discourage anyone from using this service until they do away with this policy. I am now $568.18 dollars in dept!

Purchased three groupons to try this company. While the website appears to be easy to use, there are several loopholes. 1) They make their shipping label and packing materials sound like something you need to ship your pictures safely to them, while in fact, it is nothing more than a simple box with a small piece of bubble wrap & packing paper (definitely not worth the $20 they charge). 2) The turnaround time to get my pictures back was 6-8 weeks (another vendor turned our pictures around in less than one week). 3) When you are ordering scans from prints, they ask you if you'd like to have 'normal' resolution. Since their price for normal is the same as high def with other vendors, you assume that's what you'll get. Unfortunately, scandigital's normal is low resolution and in fact most of our pictures are blurry if you try to zoom in or crop or use them. 4) Furthermore, scandigital's supervisor- Tracy- actually laughed & was patronizing of me when I was calling to complain and asking for a refund. Instead of politely telling me I should contact groupon for a refund of that portion of what I paid, she acted like I was an idiot for thinking she could refund the monies. Instead, she offered to refund me a portion of what scandigital collected direct from me and only when she was pushed did she say she'd give me a full refund. 5) When you have a problem, this vendor wants to rescan the pictures the same way they did it the first time or make you pay to have an upgraded scan. The other vendor we used automatically scanned low and high resolution pictures at the same price this vendor charges for just 'normal'. While Tracy was willing to rescan the pictures at the 'normal' process, even if they rushed them through, I was looking at two weeks before we'd have them back and then there was no guarantee that they'd be any better than what we got the first time around. Because they were so slow at the forefront in doing the photos, I cannot afford to gamble on letting them make this right, so I am cutting my losses and scrambling to get the same photos scanned elsewhere.

I bought a Groupon which was to allow me $100 toward scanning old slides. I thought the price was $. 68 per slide so I mailed 150 slides. Imagine my shock to discover they charged my credit card for 150 "stereo slides & 126 negatives" at $1.58 each. I went by the prices on their first page and didn't realize they called my slides 2.25 (same format as 35mm). I still had red-eye and the focus wasn't that clear. The best adjustment offer they can give me is 30% off $237. I am not happy.

I am so upset right now at ScanDigital I could literally scream! My sister and I sent them our old reels and a hard drive and have been waiting about a month and a half now. We applied 4 Groupons to our orders thinking surely that would cover what we sent them. My sister informs me today that ScanDigital wants to charge us an additional $723.20! Of course I try to reach them through repeated calls and emails and cannot reach anyone. I definitely cannot recommend ScanDigital at this point and I am hoping to at the very least get my videos and hard drive back.

I was once very happy with the work they did (when I sent my old VHS tapes to be transfered to DVD's). I "tested" them out by sending tapes that weren't so near and dear to me, working up to trusting them for my wedding videos. But it is now 10 weeks later and I still don't have my DVD's back. There was no indication when I sent them in that the turnaround time would be excessive. I contacted them a few weeks ago, and they promised to move my order up in the que, but I still have not received it. 2-1/2 months to do a rather small order (10 tapes) is totally unacceptable, and for that reason I will NOT use them again.

I was excited when Groupon offered a deal for photo scanning services. I had wanted to scan some of my film photos for some time, but was wary of sending it to out-of-the-USA photo scanning services recommended by friends. The fact that I could send my pictures to the same state made me feel better.

After sending in two orders, the CEO sent an email (probably some form email) that posed these questions (I've included my answers):

- How likely you are to use our service again?
Maybe. I scanned most of the pictures that I want electronic files of, but if I happen to sift through my parents photo albums, I may use your service again.

- Would you recommend our service to your friends and family members? Why or why not? I would recommend the service to people. Many of the photo scanning services used to be outside of the country, and that was scary for many of my friends. I've already recommended the service to several people.

- Do you have any feedback on our pricing options? Were they straight forward and easy to understand? The pricing was confusing and isn't easily understandable from the website. I had to call and get clarification regarding some points.

My only complaints are (1) the backlog and time for processing, and (2) when I received my return order, my pictures were returned in the order I sent them (as I requested), however, they were not packaged in a careful manner. Many of my pictures came back to me bent, which was disappointing. The saving grace for the bent photos is I now have them in digital form so I can reprint a new copy.